Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,355 Reviews

95 %

of reviewers recommend Moda Furnishings UK

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Metrics

4.8

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love this range! you can add things on in the future and it still all matches.”

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Posted 4 years ago

Hi Janet, Amazing comments on our wide range of choices! Thank you! Hopefully we'll hear from you again in the near future! In the meantime, take care! Danielle @ Moda

Posted 4 years ago

“Beautiful quality, comfy cushions, can’t wait to sit on it when the snow is gone. Really helpful customer service when I phoned up with a query. The delivery chaps, Leon and John drove all the way from Manchester to Kent, plodded through the snow to deliver this to us. Thankyou”

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Posted 4 years ago

Hi Sarah, great review even better when the customer service team receives a special mention. I really hope you have some great weather this year to enjoy. Joe @ Moda

Posted 4 years ago

“Good experience”

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Posted 4 years ago

Hi Geoff, thanks for the stars and the positive review on your experience with Moda, it really does mean a lot to us. Stay Safe! Joe @ Moda

Posted 4 years ago

“Web site really slow for some reason but we ordered in the end. Hope furniture will be great!”

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Posted 4 years ago

Hai, thanks for this really useful feedback. Site speed is really important for us, ensuring we create a fast and easy to use site for our customers to find their ideal Moda product. I will definitely look into this. Stay Safe! Joe @ Moda

Posted 4 years ago

“Did a couple of on line chats to check something then ordered it.”

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Posted 4 years ago

Hi Helen, I would love to talk with you a little further to understand how we could of 'got it right, first time' Please do contact me support@modafurnishings.co.uk and we can arrange a call. Thanks for the 4 stars and really useful feedback. Joe @ Moda

Posted 4 years ago

“all very seamless and customer services very helpful”

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Posted 4 years ago

“Delivery drivers John & Andy were really great - very helpful, rang in advance and could not be faulted. Will have to wait for Spring to judge the furniture fully, but on unpacking it all looks good, with clever design features.”

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Posted 4 years ago

“Firstly, I am pleased with the furniture, very smart and seems well made and solid. However...1 piece was damaged during the paid for delivery/unpacking/assembly process and to have it replaced took a lot of phone calls, the customer service extension was never answered so always had to opt for the 'sales' line who were informative and I believe passed messages on but then things seem to stop. I appreciate problems caused by Covid-19 but I think a 5 and a half month wait is excessive. Storage box was replaced this morning (delivery process very good, kept well informed and today's delivery drivers, Louis and James were very helpful) and as stated I am pleased with the furniture. Just a shame about lack of communication regarding replacement.”

Helpful Report

Posted 4 years ago

We really appreciate this honest review of your overall experience with Moda. We have worked hard to improve our customer experience, including additional customer service staff, so you get an answer when you need it and a new telephony and CRM system to manage queries much more effectively and efficiently. I would love to learn a little more about your experience with us, so please do get in touch via email at: support@modafurnishings.co.uk, and ask for Joe, Head of Customer Service. Stay Safe! Joe @ Moda

Posted 4 years ago

“Very easy”

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Posted 4 years ago

“Looking forward to receiving the item”

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Posted 4 years ago

“Very easy to order”

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Posted 4 years ago

“THANKS”

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Posted 4 years ago

“Great quality of product with some of the best designs. Some services such as installation are over priced considering their product is towards the high end. Customer services have been very good considering the challenges of lockdown.”

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Posted 4 years ago

Hi David, thanks for the honest feedback and the 4 stars. Always great to hear our teams have delivered outstanding service. Our Platinum delivery offers hassle-free setup and installation from our own in house delivery team as well as removal and recycling of the packaging. Your feedback is extremely valuable and I will ensure this is passed on to our customer feedback panel. Enjoy! Joe @ Moda

Posted 4 years ago

“Looking forward to receiving this and for a good summer”

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Posted 4 years ago

Hey Graham, thanks for 5 Stars. Fingers crossed for a long, hot summer for you to enjoy your beautiful outdoor furniture.

Posted 4 years ago

“Happy so far”

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Posted 4 years ago

Hi Mark, thanks for your positive comments and 4 stars. I am sure you will be just as happy when your luxury garden furniture arrives. Stay safe Joe @ Moda

Posted 4 years ago

“I have only placed an order online today and that worked well and have also used the online chat function which worked well with speedy and informative replies.”

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Posted 4 years ago

Thanks, Maggy great to hear you found the website useful and the service received via live chat was prompt and informative. Stay safe Joe @ Moda

Posted 4 years ago

“The website provided a great deal of information including dimensions and videos of how the modular furniture could be arranged which I found very helpful”

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Posted 4 years ago

Hey Jo, great to see you found the website so useful. I hope you enjoy your furniture when it arrives in the next couple of weeks. Joe @ Moda

Posted 4 years ago

“Very happy with the help given today and I’m really looking forward to receiving my garden furniture!!”

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Posted 4 years ago

Morning Glen, thanks for a great review following your order with us. We can't wait for you to enjoy our amazing outdoor furniture! Stay Safe! Joe

Posted 4 years ago

“We ordered Moda furniture having been previously let down by Rowlinson who continually delivered damaged furniture. I must admit that reading some of the reports on here had left me in doubt as to wether I had made a good choice. Initially my order made in June was stated as 5 to 7 weeks delivery. I was obviously ok with this or I wouldnt have ordered in the first place. Once it got to the 6 week point I decided to check on the progress. I did have the experience that so many on here have had in that I waited for extremely long times on hold waiting in a queue that never seemed to move along. I did leave my phone with the line open and it took almost 90 minutes to get an answer. I do have to say that once i got through the staff were extremely friendly and helpful. It is probably easy for most companies at the moment to blame Covid for everything but I feel in this case the very fact that Moda depend heavily on Chinese imports of which I know firsthand that they are being heavily delayed by red tape. Moda cannot really be held to account for this as they have no control of it. Anyhow one piece of my corner sofa set was not in stock and is expected to arrive at Moda next week on Aug 24th. They apologised for this and asked if i wanted to have what they did have in stock sent now. I agreed to this as it is in my book better to have than not. They also compensated me with a furniture cover which I was going to purchase anyway so all good there and saved me £90. I was put throught to their delivery team and a delivery slot was arranged. I was told i would receive a text a half hour or so before delivery. They could also tell me wether it would be morning or afternoon. These days even that much information can be hard to come by. Sure enough today i awoke to an email giving me a 3 hour delivery slot in the afternoon. At lunchtime i received the promised text and sure enough the delivery van arrived on time. The delivery team of 2 (one of which was Andy. I knew this as he introduced himself on the text message). They were both friendly and polite. All items were securely boxed and the guys had a difficult time getting the boxes down a relatively narrow side entrance to my garden. They were happy to do so. I had not paid for the unpacking service so I was happy for them to leave everything in a pre-ordained place. Now for the moment of truth. I unpacked everything and it was all in tip top condition. I was very relieved about this and now finally even though the weather is awful, have an almost complete sofa set. Hopefully when the last piece in stock is delivered it goes as smoothly as this. All in all a positive experience even if slightly tainted by waiting times on the phone and a part delivery. But never mind, we are living in strange times at the moment and I have been treated a lot worse than this over this year with the Covid excuse! The added photo shows the set without cushions. That is because it has been raining and didnt want them to get wet. Thank you Moda.”

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Posted 4 years ago

Moda Furnishings UK is rated 4.8 based on 4,355 reviews