Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.79

4.8 Rating 4,335 Reviews

96 %

of reviewers recommend Moda Furnishings UK

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4.8

Based on 4,335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 2 years ago

“Order efficiency: understand the costs but given volume of orders likely to not complete checks or progress them customer service procedures could do with a different exception path. Install: the team who delivered my items were efficient but unprepared, great follow up and the team to complete the install were on site and brilliant in the same week. Would encourage Moda to follow up and learn as the install team on 2nd time round were brilliant and clearly much more customer focused. I'm still missing a part but only cause the team today highlighted it. Having paid for the install would be good to see some consistency. 2nd team should be acknowledged as brilliant customer service (Jason T and Liam M - thank you!!)”

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Posted 2 years ago

“Order process good”

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Posted 2 years ago

“Nice and easy”

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Posted 2 years ago

Its great to see your review so thanks for that! Kind regards, Robyn @ Moda

Posted 2 years ago

“Very Happy with our furniture. Extremely comfortable. Our delivery was efficient and friendly from Louis and Anthony. They put it together and made sure I was happy with it.A very professional service, thank you.”

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Posted 2 years ago

“Nice delivery guys”

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Posted 2 years ago

“easy process and no problems”

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Posted 2 years ago

“Lewis C and Damien B were early, quick, efficient, friendly and it was all sorted in a flash.”

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Posted 2 years ago

Great to hear the delivery team provided such excellent service! Have a great summer! Joe K @ Moda

Posted 2 years ago

“Pleased with the service provided by the staff and delivery team. One plastic foot missing on our coffee table but Moda immediately agreed to send a replacement.”

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Posted 2 years ago

Thank you for your review! I am glad our dedicated customer service team assisted you swiftly and efficiently. Have a lovely summer and enjoy :) Joe K @ Moda

Posted 2 years ago

“Andy and Colin were very friendly and obliging . Thankyou”

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Posted 2 years ago

Thanks for your review, we are happy to hear Andy and Colin did a great job :) Robyn @ Moda

Posted 2 years ago

“Great service, really helpful guys delivering the huge boxes!! Paul and Mike arrived on time . Love the sofa, just need some decent weather!”

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Posted 2 years ago

Its great to see your review, we are pleased to hear you are happy with your new furniture, i do hope the sun makes an appearance shortly! Thank you, Robyn @ Moda

Posted 2 years ago

“Moda have delivered when they said”

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Posted 2 years ago

“Good Range to choose from”

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Posted 2 years ago

“Great service from the guys who delivered my furniture today”

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Posted 2 years ago

Thank you for your feedback and comments. Amelia@ Moda Furnishings

Posted 2 years ago

“Moda have delivered when they said”

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Posted 2 years ago

Thanks for the positive 4* review on delivery, great to see and very much appreciated. Have a great summer and take care! Danielle @ Moda

Posted 2 years ago

“Good quality furniture. Slight delay to scheduled delivery dates but the delivery guys arrived on time on the day and (Lewis and Damien) were very helpful when bringing in and setting up. Thank you.”

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Posted 2 years ago

Thank you for taking the time to leave your review. Your patience is appreciated, we are pleased to hear you have now taken delivery of your furniture :) Take care, Robyn @ Moda

Posted 2 years ago

“Jason T and Darren S were such courteous and helpful delivery drivers. Couldn’t have asked for better. Thank you, guys. The overall experience is only 4 star as one of our chairs is scuffed and so we are waiting to hear from Miss about a replacement”

Helpful Report

Posted 2 years ago

Its great to see your review, Jason and Darren will be very pleased to hear your kind comments :) We are very sorry to hear one of your chairs has arrived affected, but i can see one of the customer service agents has picked up on this already and the matter is now resolved! Take care, Robyn @ Moda

Posted 2 years ago

“Delivery team were exceptional. Jason.T and Darren.S went above and beyond in making sure the furniture got into my house. Unfortunately, the table leg came damaged and after speaking with after sales a replacement will be sent in July. My initial thoughts were that the table had been used before as the underpart metal frame had scratches on it but i have been reassured that only new products are sold to customers. I purchased the ledbury extended 2L set with a few extras which now feels quite expensive at £4.5k given the product came damaged. It has certainly raised question marks in my mind as to whether the quality is as good to warrant the premium price. Perhaps using the set over time will prove me wrong. 4 stars for that reason.”

Helpful Report

Posted 2 years ago

Hi S, Thank you very much for your 4* review ! Pleased to hear you was happy with the delivery service. I am sorry to hear of the issue you had originally please be assured we will resolve this as soon as we can do, customer satisfaction is very important here at Moda. I am confident you will be happy with the outcome and if you need anything in the meantime please do not hesitate to contact us. Thank you, Lia @ Moda.

Posted 2 years ago

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Posted 2 years ago

Thank you for a great review. I am glad you received such great service from the Moda team. Joe K @ Moda

Posted 2 years ago

“great website”

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Posted 3 years ago

Thank you for your review! Jack @ Moda

Posted 2 years ago

Moda Furnishings UK is rated 4.8 based on 4,335 reviews