“I had some items that I ordered for a trip and have received half of it. The other half was suppose to be to me by May 3. I have contacted them MANY times and thru the chat they keep saying I will have it in a few days but it hasn’t even shipped. I’ve emailed and submitted multiple tickets but no one will get back with me. Please help!”
“DO NOT BUY!!! The garment I ordered does not look like the one I was supposed to receive. It is so thin and cheaply made! I have sent 6 emails and nothing! They will not return any emails 😡😡😡”
“DO NOT DO BUSINESS WITH THIS COMPANY. First of all, it takes almost a month to get your order. Once it arrives, you learn that it is extremely cheap quality and does not look like it does in the advertisements. When you return it, you have to fight for a refund. I am still trying to get my money back and I sent the items back with tags the day after I received them, unworn and in the exact shape I received them in. I requested that the refund go to my original form of payment and instead was given a credit to their online store. Again, I made it clear that is not what I requested and do not want it and they are still trying to convince me that is my best option. It is not. I do not want to purchase their sub par clothing. I can't believe I got roped into doing business with this company. Do not waste your money or time. Extremely aggravating customer service. I am still fighting for my refund. If you go on their site and read the five star reviews, you will notice the photos are all of the same woman, and are submitted on the same day. I wish I had looked at that first. The reviews on any site aside from their own are terrible.”
“Absolutely the WORST, ordered weeks ago, keeps saying processing, delaying dates, I canceled my order requested my refund to my bank card, they won't return money. They kept it.
Filing complaint with consumer fraud dept and my bank. They are a completely fraudulent company. The experience has been a nightmare!”
“Cute clothes but TERRIBLE customer service!! Items take a least a month or more to arrive & that’s after sending multiple messages and receiving generic responses.. It’s impossible to speak with a person.. Very Frustrating !!”
“They stole my money! As a return customer, I placed a large order totaling over $500. Once I placed the order, I received an email that the order would ship in 4-6 weeks! I felt that was unacceptable and immediately (on the same day the order was placed) contacted Modlily to cancel the order. While chatting with them, they ensured me and confirmed that the order was cancelled and the refund was being refunded. Fast forward, after a couple of months and several "chat" conversations with them, the money was never refunded! They kept telling me that they refunded the money and that the case was closed! My credit card company conducted an investigation and confirmed that the money had not been refunded. By the way, they do not have a customer service telephone number where you can speak to an actual person. You can only chat to a bot. Very unprofessional! I will never do business with them again.”
“This company has cute swimsuits. Terrible about processing orders and getting you your purchase. Ordered on March 13 and the took the money same day and said processing. As of today April 28th still processing and no suits for vacation. Thought they would be here way before now. Did the urge processing doesn’t help. The apologize for the delay say the will process soon. I will never order from them again poorest customer service that they have seen. Will file a complaint to the bbb as well.”
“Absolute garbage company.
Modlily will take your money and not ship your order, then lie to you and refuse to help you. My order was supposed to arrive by March 27 at the latest and it had still not arrived.
When I reach out to them all I get are canned, pre-set answers which do not address the specific question I asked. Last time I contacted them I was promised my order would be expedited and would ship within 24 hours. Another lie from Modlily.
Thankfully I did not spend all that much, and I have contacted PayPal to try to get a refund. I guess I can consider it the price I paid to learn to never deal with this dishonest, horrible company again.”
“I returned 3 items, and I just received an email stating items were damaged and smelled. I never tried on 1 of the 3 and the other 2 were tried on briefly. They are offering me a $10 courtesy credit. I immediately emailed them and requested a full refund minus shipping or the return of the items I returned undamaged. I failed to research this company and appeared to have gotten taken. After reading several reviews I guess I was lucky to even have received my order. Please stay away from this company.Most of the reviews I just read is exactly the same email stating damage and smell. Obviously this company has limited stock and is resaling returned items. I needed something for a wedding with no time to shop. There merchandise is eye-catching, but please benefit from my experience as well as many others and don't let them take your money.”
“I was told the latest delivery date would be 4/26/2024.
Now I am asking where is my order it is now delivery 5/9/2024. No notice that there is a delay. I just hope I'm really getting this stuff.”
“I ordered two bathing suits using their sizing chart. The first was a tankini top and skirt bottom. The sewing on the top was crooked and fit one breast but the other side a different uneven shape.
The second one piece had a sash sewed across the stomach area. It was not straight across but crooked.
I asked for my money back. No one can wear these suits. They are poorly made.
I have send messages to customer service. I am waiting for a response and the return of my payment.”
“Beware! I purchased a dress and two tops from Modlily. I didn't like the feel of the fabric, so I returned all three items. (Two of the items I never took out of the bag) They now claim the dress was returned damaged with a "peculiar smell" and will only refund $94 from my $111 order and the $94 is a store credit. They refuse to put money back on my debit card. I don't like the material of their clothes so I obviously don't want a $94 store credit.”
“I made the mistake of ordering 3 tops...rinsed them & dried them....bought special wrinkle spray. Can NOT get the wrinkles out! Will try ironing. The colors are WAY weird! Nothing like the photos. I have items in my cart that I will delete! Glad I waited to see the quality of the first items!”
“BEWARE! I ordered a dress, it took a month to arrive, it was WAY too long, so I filed a return, packed it up, and shipped it back. They now claim the dress was returned damaged with a "peculiar smell" and refuse to issue me a refund. This is a SCAM. The dress was never worn, never damaged.”
“BUYER BEWARE!! This company charges a "shipping insurance fee". I went round and round with them to remove it or cancel the order. I told them I did not want to do business with them. After 10 days and many emails they finally canceled the order - for store credit! Now I'm going through my credit card company. As nice as their merchandise looks, be very careful before you order anything from them.”
“I placed a large order, kept two items that I love and returned the rest. Modlily refuses to refund to my credit card of purchase. They are keeping it as a “store credit” despite two written requests and a phone call. Instead, I have gotten multiple messages saying my balance is safe with them and that it would be to my benefit to keep it with them. I just want my money back!!”
“ONE OF THE WORST SHOPPING EXPERIENCES! Clothes are terribly made. Fit horribly! Then when I returned the items they would not give me a full refund. They charge for the return label and then instead of giving you the full refund they try to say they gave a discount. The discount was already calculated in the purchase amount so not sure why they won’t refund the full amount. This is a fraudulent and dishonest company! Don’t shop here. I wish I would have never bought from them!!!!”
