“Wish I had read reviews before purchasing. Everything you read is true. Takes a long time to get your order, the website is not user friendly and the product is just okay. I can't even figure out where I'm suppose to return items. After what I have read, I think I'll just call this a loss and remove this annoying company from my email.”
“DO NOT ORDER FROM THIS COMPANY!!! I canceled an order, got confirmation from 3 separate CSR's and they still shipped the order. The order never arrived despite tracking saying it did. They will take no accountability for shipping a canceled order. All of their responses are automatically generated so you get told the same thing over and over. Sent all the screenshots to my bank and disputed the charge. If you want to avoid a headache stay away from this company!”
“You will be inundated with emails and texts from Modlily starting when you putting an item in your cart and they will continue forever! Their website is not user friendly either. I tried to look at my order and track it but they had the wrong order number for me and I couldn’t change it.the clothes I ordered where okay, barely. I recommend CurveDreams instead.”
“I ordered a size small dress. It looked like a tent it was so huge. The material was cheap and workmanship poor. Don't waste your money waiting weeks for this junk to arrive.”
“I canceled my order before it shipped.. been chatting with Clara customer service for days.. and nothing.. waiting for them to refund my money.. still waiting.. soon going to get lawyers on this... don't buy from this company..”
“I ordered a bathing suit. It took over a month to get it. It was too small so I returned for larger size. The bottom on this one isn't sewn right. When I asked in chat because you can't speak with anyone, I was told I couldn't return an exchange. What???? I was a good customer, but will not order from them again.”
“Do NOT buy from this company. The swim suits do not arrive as pictured (think much more like hipster undies than the bikini bottoms pictured). Also, they make it EXTREMELY hard to get your money back if you return items.”
“Horrible customer service.
Leaning towards a scam site.
Returned an item, immediately received confirmation the item was received. “Waiting for the warehouse to inspect item”
It has now been 2 months.
Will never use this company again.”
“My item never shipped. I kept getting emails stating my items was shipped and I would get a tracking number within 24 hours. Never happened. Customer service just told me to be "patient" and promised expedited shipping upgrade, "1-3 days". That never happened either. Even though my order was not shipped, they refused to cancel my order stating it was "processing". It's been "processing for weeks now". I even purchased the extra "shipping guarantee" as well What a joke. I am disputing the charges now with my credit card company.”
“Advertised bathing suit bottom as high waisted when in fact it was a bikini . You have done nothing but give me the run around about correcting this, and your error is at my expense!!!!! Looking up ALL my correspondence with you!! Will not order from you again and I will definitely pass the word on about your company !!”
“I am very disappointed in the top I ordered. It was not "true to size " as advertised. The material is terrible,
I washed and.ironed it the folding wrinkles dont come out. I'll chock this experience up and donate the top and remove Modlily from list”
“Horrible customer service. I return two bathing suits 6 weeks ago and their site is confusing in asking how to refund so money was refunded to my ‘wallet’ them. They say you can request it be refunded to you directly. I have now asked over 6 times. Nothing. Their ‘live chat’ is a joke and is over an hour wait. Don’t shop there!”
“The swim suit I ordered was to big had no return information I sent it back to the address on the package no order number was sent. They have not returned my credit. They are a rip off”
“Order not processed for days, even though Modlily posted charge to my credit card right away. I canceled order repeatedly, but kept getting messages offering new deals or not acknowledging cancellation. Company trying to push store credit, and delay refund for many days. I will never use this company again”
“Been a month since a return and no credit to my account. Customer service says they're still inspecting and the credit should be issued tomorrow. They say this everytime I contact them. I have had to put this purchase in dispute with my credit card company. Do not buy from this company”
“Ordered $290 plus.Wrong size sent on all items. Modlily said I could keep the order and would refund $60. Keep clothes that don’t fit? Unacceptable! Finally settled for a $98 refund on my card. Took months for the items to be received, wrong size, refund $98???? Come on now!!!”
“This company is absolutely horrible! Placed an order on June 16, 2025 and as of today a month later I have not received the order! I have sent multiple emails and been in chat numerous times and keep being told the items will be shipped expidited. I have in numerous chats requested a refund and they ignore my request and continue to say my order has been shipped with no explanation as to what’s taking so long! This is absolutely horrible and I am contacting the CEO of the company as well as reporting to the Better Business Bureau. I don’t suggest ordering from this company!”
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