MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.20

4.2 Rating 1,395 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,395 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

Write Your review

Tell us how MOLLY MAID UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to come home to a clean house. Using a firm such as Molly Maid. offers a sense of security and assurance that the job will be done when you're not there. On the whole a good job, just need to keep on top of little bits they miss through notes and communication.”

Helpful Report

(9012) - Posted 8 years ago

Hello We are really pleased to hear that it's great for you to go home to your clean house, and that you feel a sense of security and assurance that the job will be done when you are not there. Please do discuss any areas that you feel are missed or could be improved upon with the local franchise owner, as we always strive to achieve complete customer satisfaction. Thank you for taking your time to leave this review.

Posted 8 years ago

“Many thanks for cleaning the dining room floor tiles differently this week.”

Helpful Report

(9168) - Posted 8 years ago

Hello Clarence, Thank you for taking your time to review your MOLLY MAID Service, we are pleased to hear that you appreciated this week's clean. We will share your feedback with the local team who carried out the work and they will be jolly happy to hear this too.

Posted 8 years ago

“The work was done efficiently and as asked. Changing cushions etc. always necessary. Keep it up!!”

Helpful Report

(9158) - Posted 8 years ago

Hello Ronald, We are very pleased to hear that the team are working efficiently for you and we thank you for your review and for awarding the five stars. This will surely add to the motivation of the team to continue to provide you with the service that works well for you.

Posted 8 years ago

“The Molly Maid service is excellent. The girls are excellent.”

Helpful Report

(9140) - Posted 8 years ago

Hi, Thank you for your five star review on the MOLLY MAID service, we are thrilled to hear that you are finding the team and the service to be excellent. We will of course share your feedback with the team and this will make them happy and proud to hear this too.

Posted 8 years ago

“Very courteous women who comply with our requests and leave the house as clean as we could wish.”

Helpful Report

(9083) - Posted 8 years ago

Hello Mary We are delighted to hear that you are finding the team to be courteous and that they leave your house as clean as you could wish for, your motivational comments will be shared with them and we are sure they will be thrilled to hear this too. Thank you.

Posted 8 years ago

“Very nice couple - prompt and courteous- good clean for a first time in an unfamiliar house - could do with a bit more dusting and polishing in the downstairs areas but on the whole very good”

Helpful Report

(9139) - Posted 8 years ago

Hello Carole, Thank you for taking your time to review the service, we are pleased to hear you feel the team are prompt and courteous. We do appreciate all feedback on our standards and we will share your comments with the local franchise owner to discuss with you the areas you have mentioned which could be improved upon going forward.

Posted 8 years ago

“Efficient service. High standard.”

Helpful Report

(9098) - Posted 8 years ago

Hello Catherine, Thank you for rating your MOLLY MAID service, we are thrilled to see that you have awarded it with five stars and good to know that you feel the service is of a high standard and efficient. It's our pleasure to share your feedback with the team who carry out the work and they will be jolly pleased to hear this too.

Posted 8 years ago

“Pleasant Staff but arrived late on both occasions. Cleaned for 90 mins first occasion. 40 mins second occasion. One of two-bedroom bungalow and conservatory. Hoovered rugs, dusted, mirrors, damp mopped laminate, cleaned shower, toilet and sinks satisfactorily. Did not clean kitchen splashbacks, cupboard fronts or window/sill. I asked them to clean conservatory windows as very dirty as I can't which they did as they were about to leave. £48 grossly overpriced.”

Helpful Report

(9092) - Posted 8 years ago

Hello Susan, Thank you for your valued feedback, we are very sorry to hear about the areas of the service that have left you feeling disappointed. We will pass your comments across to the local franchise owner for them to follow up with you about these concerns.

Posted 8 years ago

“My house had become a bit grubby and very dusty, it's now just how I would like it to be, though regular visits will be necessary.”

Helpful Report

(9158) - Posted 8 years ago

Hello Martin We are jolly pleased to hear that your home is just how you would like it to be after the MOLLY MAID team have been. It's our pleasure to pass your comments across to the team and they will be delighted to hear this too. Thank you.

Posted 8 years ago

“Extremely disappointed in the standard of cleanliness”

Helpful Report

(9156) - Posted 8 years ago

Hello, Thank you for taking the time to give us your feedback and we're sorry to hear you were disappointed with the cleaning service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 8 years ago

“All good. They forgot to do a bin and was still a few marks on the floor but overall ok”

Helpful Report

(9163) - Posted 8 years ago

Hello, Thank you for reviewing the cleaning service, we are pleased to hear that you feel overall the clean was good. We will pass your feedback along to the team who carried out the service and to the franchise owner to follow up with you about the two areas that were missed. Customer satisfaction is what we aim for so we really appreciate you letting us know where we can improve.

Posted 8 years ago

“Efficient and friendly. Quick workers making a real difference. Windows not cleaned too well, fly spots left on all panes.”

Helpful Report

(9148) - Posted 8 years ago

Hello, Thank you for your review we are very pleased to hear you feel that the team are efficient and friendly. We will share your feedback with the team who carry out the work and the Franchise Owner who will follow up with you about your comments on the window cleaning.

Posted 8 years ago

“Girls did a good job considering their hoover broke and they used mine. Think it’s pot luck which team you get so far have had 2 different teams one far better than the other. Quite expensive at £62 an hour, I used them out of necessity due to surgery, but they are insured and CRB checked.”

Helpful Report

(9097) - Posted 8 years ago

Hello Thank you for your valued feedback, we are pleased to hear that you feel the girls did a good job and we will share your comments with the Franchise Owner to discuss with you the differences between the two teams that have serviced your home. We wish you well after your surgery and thank you again for taking your time to review here.

Posted 8 years ago

“All fabulous b”

Helpful Report

(9140) - Posted 8 years ago

Hello Amanda, Thank you for taking your time to review your MOLLY MAID service, we are thrilled to see that you have awarded five stars and that you feel the service is fabulous. Your feedback will be shared with the team who carry out the work and they will be jolly pleased to hear this too.

Posted 8 years ago

“Friendly staff that are helping to make life simpler!”

Helpful Report

(9106) - Posted 8 years ago

Hello, Thank you for awarding the MOLLY MAID Service with 5 stars. We will share your motivational feedback with the team who carry out the work and they will be jolly pleased to hear this.

Posted 8 years ago

“Great service and attention to detail superb.”

Helpful Report

(9035) - Posted 8 years ago

Hello Roseanne, Thank you so much for taking your time to rate your MOLLY MAID Service, we are delighted to hear that you are getting a great service and that you appreciate the attention to detail. We will of course share your motivational feedback with the team who carry out the work and they will surely be happy and proud to hear this too. Thank you.

Posted 8 years ago

“Absolutely excellent and I would thoroughly recommend Molly Maid”

Helpful Report

(9078) - Posted 8 years ago

Hello Ben, Thank you for your kind review, we are thrilled to hear that you would thoroughly recommend MOLLY MAID. We will share your positive comments with the team and this will surely add to their motivation to continue to provide you with a service that works well for you.

Posted 8 years ago

“For an expensive service you expect good quality and consistency both of which are sometimes lacking.”

Helpful Report

(9022) - Posted 8 years ago

Hello Jeremy Thank you for your valuable feedback. We are very sorry to hear that you feel the service lacks consistency, we will share your feedback with the team who carry out the work and the local franchise owner to follow up with you for more details about the areas of your concern.

Posted 8 years ago

“Second clean very good, so far so good keep up the high standard thank you”

Helpful Report

(9075) - Posted 8 years ago

Hello Martin, Thank you for rating your MOLLY MAID Service, we are delighted to hear that you are pleased with the high standards so far. We will share your feedback with the team who carry out the work, as knowing what works well for you means we can repeat this same standard time after time.

Posted 8 years ago

“Absolute rubbish( lincoln) branch, claimed to be perfectionists ,no way .How can 2 people clean a 3/4 bed house in 1.25 hrs, didn't even follow the sheet left by their employer. Because my wife keeps a very clean and tidy home they thought they were on an easy mission but we know where the dust is and there is no way the house was cleaned. £109 = £43.60 per hour i must need my bumps feeling to consider it. Owner offered a free clean to put right ! but if not right first time we do not want to see them ever again,( Highway robbery} Unfortunately my wife has limited use of her hands due to arthritis otherwise she would do the cleaning(properly too) we were looking for help not hindrance This franchise is supposed to offer a first class service, you must be joking.”

Helpful Report

Posted 8 years ago

MOLLY MAID UK is rated 4.2 based on 1,395 reviews