MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.20

4.2 Rating 1,392 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

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Metrics

4.2

Based on 1,392 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cause MAJOR damage to my home and did not even acknowledge it Without a doubt the worse experience I’ve ever had from a company used for my home. The worst part was Babalo Jantjies cleaners dragged our bed across the floor resulting in major damage to the wooden floor. The floor will probably have to be replaced as the damage is so deep. When I contacted Babalo, no acknowledgment or apology was given and he simply said “ we clean behind the beds and that he told me”! Very low standard clean also and missed lots of parts of the house. Left surfaces dusty, a dirty cloth on my velvet chair, mirrors dirty, none of the upstairs floors were mopped, shower screen was not cleaned, viakall left dripping in the bathroom, taps missed.”

Helpful Report

Posted 1 year ago

“A barely mobile lady and her heavily disabled son used these cleaners against my advice. For a cleaning company that came several times a week, the house was not clean. It is sad to see the weak get the worst service and be taken advantage of. Guilty of being too kind, in their innocence. I feel it fair to say that Molly Maid are a company that employs unqualified staff with bad work contracts. There is little to no incentive to do a good job. Management never comes to the premises to inspect the results and the only time you will ever see management is on the first day when signing the contract. After that, they "ghost" you all the way, in modern parlance. By default, the customer is placed in the position of the complainer, whereas it is their job to find out if the job is being done well. They are expensive, for a service you could do better yourself. Cleaning staff lacks a proactive attitude that can't be taught. They don't see the work nor do they look for it. Dust and cobwebs left in full view in the corners lead to absurd situations in which you almost have to tell the professionals their job. They will literally sweep round a paper bin without lifting it. They will not look behind doors either. For vulnerable people, it is very hard to get out of this contract which is another thing to consider. Among my various memories, one of the cleaners came in with the flu during Covid times, sneezing all over the house. Another stood around just 20 minutes after arrival, not knowing what to do other than butter a piece of toast for the elderly lady in question. We looked at her filling in her feedback on her phone on our clock. It led to uncomfortable looks between us as she stood in the surrounding mess, oblivious to it all. Fridge needed cleaning, grease needed cleaning off the extractor fan, armchairs needed moving...she had no idea. When she came out of her daydream and realized she was standing in the kitchen with another 20 minutes before leaving time, she would say "D'y want yer book?" and go and fetch it in the bedroom. (A phrase that became famous among us) For a house in which the residents hardly moved, it should have been spic and span to the highest degree. Maybe also there is the fact that cleaning is always rushed due to the number of houses they have on their schedule - a fact that the cleaners will happily share with you. I have no idea how this company stays in business by not caring to such an extent. The staff are only partly to blame, since it is clear they are not briefed or trained. Sorry, Mollies but fair is fair.”

Helpful Report

Posted 1 year ago

“This was the worst clean I have ever had! I wish I had read these reviews before going ahead. They sell you a premium service. We had 2 out of 3 maids who were just office/admin staff and not even cleaners. Everything was the way we left it - barely any cleaning done. They didn't take bins out because apparently it was not on their "list" of things to do. Awful clean, awful customer service and a waste of a lot of money! I would give them negative stars if I could”

Helpful Report

Posted 1 year ago

“Molly Maids Bromley/Greenwich AVOID! Imellda was extremely rude and unhelpful I came back to my place the same way I left it.”

Helpful Report

Posted 1 year ago

“Paid a first class ticket to fly in the hold of a low cost!! So disappointing. First clean was £200 and result was appalling. Cleaners consistently arriving late, breaking things, missing very obvious things (like food on the floor next to my baby high chair!!), disturbing my husband on work calls and so on (all of this in 3 visits only!). All topped with an attitude. Manager not even interested to know why we decided to stop our contract...”

Helpful Report

Posted 2 years ago

“Susana and Lauren clean monthly for my 95 year old mother - they do an exceptional job and take time to sit and chat with her - she always looks forward to their visit and I know they clean to a very high standard - well done to these lovely ladies 👍👍👍😊😊”

Helpful Report

Posted 2 years ago

“The worst cleaners I've had... dusting only some areas and even those only arround the exsisting objects, cause moving things from kitchen counter like a knife stand or a mug is not included, and when the cloth is not in hand dusting is also provided by a hand swipe... mopping with one hand and only middle of the floor because corners or chairs won't be moved... the entire clean is one sad joke. The managments admits the job is not even done up to their own standard, but they'll still charge you.”

Helpful Report

Posted 2 years ago

“Friendly cleaners and good cleaners but often things were missed. The communication from the management is poor. When things were missed I was promised for them to be revisited and it never happened. I was then charged fro incomplete cleans with no effort to rectify.”

Helpful Report

Posted 2 years ago

“Overpriced, average standard of cleaning and rude manager with pushy sales tactics. Would not recommend.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY THEY ARE A TOTAL SCAM. We wanted to book Molly Maid’s for regular weekly cleaning, as part of this they say they cannot provide you with an hourly rate and that they will need to carry out an initial “thorough” clean of your flat in advance. They took an initial £100 deposit for this and state that if the work is much more than this then they will charge further money. When the time came they charged an extra £100 due to a lot of cat fur etc. – which was fine. I phoned to complain after the cleaners had left and I had a chance to look over the work, they said they would send maids back and refund me £40. This was arranged for Tuesday and they said they would contact me on Monday with a time. Monday came – no call. I contact them and they told me they would let me know a time. Tuesday came – no call. Honestly a total rip off and completely incompetent office staff, who before they try and defend themselves by sending maids to remedy poor work and having several failed attempts at entry I will give you background to the situation. I had to organize a dentist appointment over my lunch break on Tuesday and assumed they were no longer coming as there had been no communication regarding a time. Then just before I need to leave for my appointment I get a text saying they’ll be at my flat in 10 minutes. I had to refuse as I now had an appointment. It was arranged that they would return on Friday, initially I had a meeting in the morning so I said after 12PM. On Thursday morning my meeting was changed, I gave them more than 24 hours’ notice to make them aware to come any time accept 1-2PM. At 12:59 I get a call on Friday saying they are outside, I said I cannot let them in – I have a meeting, have no time to go over the poor areas with them and can’t have noise whilst I am in an online meeting. They then say they will have to reschedule AGAIN. I then had to spend this time in my meeting distracted to explain to the office that I couldn’t let the maids in to which I received the following responses. 1. “Many failed attempts and refusal of entry” 2. “Clearly finished my meeting as I had time to communicate” 3. “We were only asking for a little lee-way” If they had even given me one call ahead of time I would have been able to explain the situation, I was not finished my meeting but had to text back and forth to say I couldn’t let them in as I couldn’t have noise. Also, as it was remedy work I needed time to explain the exact areas as I was told it wouldn’t be another full clean. A little lee-way was complete inconvenience for me, I had arranged to work from home to accommodate then and was available every other hour of the day, my paranoia feels like they did all of this deliberately so that I couldn’t get my money back. Unless you are someone who stays inside all day and has money to burn then this company is not for you, you also need to be blind to ignore the rushed work that is done for the price of £200 for 3 cleaners who spent 1 hour cleaning and somehow light bulbs were still dusty, dust balls and cat fur still in corners, radiators still dusty, picture frames still dusty, stains still on floors, ovens not properly cleaned even though this was an additional £30 charge. Please for your sanity do not give this company and give these scammers your money. They now have £160, which they took for an hour clean when the place wasn’t even properly hoovered or mopped let alone dusted and “thoroughly cleaned”. They then blocked my mobile and refused to answer their landline – guess I’ll never see that money again.”

Helpful Report

Posted 2 years ago

“I’ve just used Molly Maids for the first time and I shall definitely be keeping and treasuring them! They had a routine between them, each taking on various tasks which made everything look so easy and they finished in a shorter time than I could ever have managed. My house has never looked so clean or smelt so fresh and the cleaners were extremely polite, friendly and professional. I wish I’d thought of this years ago instead of struggling to do housework myself. Worth their weight in gold – thank you all very much!”

Helpful Report

Posted 2 years ago

“The Horsforth Leeds Office have provided a Professional, value for money Service with absolute punctuality and minimum fuss. Our contact, Fran, was always eager to help and the cleaning team led by Emily, were friendly, polite and had very good standards. I have no hesitation in recommending this Service.”

Helpful Report

Posted 2 years ago

“Having just moved into a filthy house and feeling overwhelmed with the amount of cleaning, my Mum paid for 3 ladies to work for 2 hours. Showed them around and pointed out the worst and most time consuming, - bathrooms, handles, floors and windows. They left after an hour, saying they don't usually do houses on a Saturday but the manager begged them, clearly not happy to be here! The standard of work was disappointing and ended up going over everything they did, properly! Waste of good money, never again!”

Helpful Report

Posted 3 years ago

“Team 4 Patricia and Jenny are amazing. They did a very thorough job. They clean my floors and stainless steel appliances better than I can myself. I've been a customer of Molly Maid and I plan on continuing to use this great company.”

Helpful Report

Posted 3 years ago

“Awful company (at least the Cannock division is). Used for an end of tenancy clean. Firstly, we were quoted for inside of a built in fridge (amongst other things) to be done as part of this service. This was not done, and the manager argued that these things weren't included in EOT clean - basically she was lying. Other areas were not cleaned to a satisfactory standard, and when sent photographic evidence, the manager was so rude to us I could hardly comprehend it, especially as we approached her so nicely. She audibly scoffed at my partner down the phone when he asked if she might consider a 10% discount due to the parts missed (cobwebs in bedroom, 2 kitchen cupboards not cleaned, fridge not cleaned, etc.) We also organised a time for them to come beforehand that worked for us in terms of us moving out and moving into our new place, but they showed up several hours early and insisted on coming in and starting, which made it really hard for us to do what we needed to do. They simply wouldn't go away and come back at the pre-agreed time... It turned out they absolutely wanted to finish by 3pm in order to get to another job which I think is also why they left our place unfinished. Altogether this was a really rough experience - we never did get our discount because I found the lady too horrible and stressful to talk to, so I left it. But I will do my best to make sure other people know how bad they are!”

Helpful Report

Posted 3 years ago

“I have just been witness to an aggressive Molly maid cleaner who nearly crashed into me on the slip road to the M3 . She was very aggressive and clearly forgot that she has a company logo all over her car. Completely uncalled for . She has been reported to the police . Dangerous driving all over the M3 down to Hook.”

Helpful Report

Posted 3 years ago

“Impersonal, inconsistent & overpriced If you're happy to pay the same amount weekly for a cleaning company to stay 6 hours one week, 2.5 the next for the same house in the same state and believe the quality of the cleaning will be all the same then Molly Maid will work for you. We ended extremely unhappy with them. We used Molly Maid for 4 weeks after the initial in-depth clean they do. We have a 3,500sq ft house. We were quoted £92/clean VAT & cleaning products included which we thought was correct considering the size of the house, how much work it represents. The first week, the total time they spent cleaning was 6 hours which is what it needs to do a proper clean, but it dropped to 3 hours the following week, and then to 2.5 hours. They repeatedly explain they don't charge per hour, not to look at it that way which is clear and fine so long the cleaners don't rush through the clean which they did apart from the first time. It just showed. It felt so disrespectful. No care was applied, no attention to details. No mopping of the tiles floors d/s which represents a big surface, beds made in a rush, many surfaces not wiped, a tiny amount of washing up left (3 mugs/4 glasses) not touched, just put to the side, different teams come so the notes and feedback given is not applied some weeks. They also charge per item for ironing within the cleaning time. So you pay twice really for ironing. I was charged £1.50 per small handkerchief x 4 which was a clear overcharge. I called and emailed 10 days ago to explain how unhappy we were and with a few questions, I've still not heard back. Not expecting to hear from them anymore. They just didn't charge us for the last clean. I think their approach relies on trusting the cleaning team will do their best every week when they can choose how long they stay. A house the size we have doesn't get properly cleaned in 2/3 hours total.”

Helpful Report

Posted 3 years ago

“The quality of the clean is satisfactory (although not sure how "deep" the initial clean was). My main complaint is with the standard of communication with the owner. She didn't tell me about the first clean for over £100 until after I had booked them for a regular clean. Then the cleaners came on a day I hadn't asked for. When they did come on the requested day it was at 8am, which I wasn't informed about until I asked the night before.”

Helpful Report

Posted 3 years ago

“I am disgusted at the price of the clean. I live in Australia and I organised cleaning for my mum who is a full time carer of my father with dementia. I was horrified to discover she was paying £80 for a 2hour 40 min clean. That rate is exorbitant, when I saw the clean I was not impressed, marks left around taps and plugholes, some surfaces not dusted. It is a small 2 bedroom bungalow! £80 for just over 2 and a half hours.”

Helpful Report

Posted 3 years ago

“Awful experience. Missed very obvious areas if dusty carpets in corners. Missed obvious cobwebs. Didn't do the full hour I was due to pay for. Reconstructed with the office and agreed to have different come out who were fine but was put off by first visit so won't be using them again.”

Helpful Report

Posted 3 years ago

MOLLY MAID UK is rated 4.2 based on 1,392 reviews