Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,273 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 12 red roses got 10 and they was of poor quality”

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Posted 4 years ago

“The personalised T shirts are very bad quality. Worn a handful of times and all the picture has bubbled and disintegrated. Nothing can be done as it’s over a month old. Which tshirt only lasts a month.”

Moonpig.com 1 star review on 26th February 2021

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Posted 4 years ago

“Moonpig is fine if you are not depending on them 100% as I have now over two week ordered two lots of gifts from them and have both times been let down, I think the work load for them seems to be pretty much overload and to get back in touch with them is not the easiest thing to do, i would suggest of you can find another site then maybe use this than moonpig until they get their act together, i have suffered bad flowers for valentines day which was a disaster and missing part of a birthday present which arrived three days later,”

Helpful Report

Posted 4 years ago

“I had a February bouquet it was rotten in the middle with green slime. All the stems were wilted and flower heads dropping off. I had to throw them away. I would not recommend.”

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Posted 4 years ago

“yodel delivered on behalf of moonpig....delivery address stated polbeth...... yodel driver delivered to linlithgow......and my sister has spoken to the driver and his reply was he does not do polbeth only linlithgow.....now moonpig want me to prove the delivery is wrong.....”

Helpful Report

Posted 4 years ago

“Dozen red roses delivered for Valentine’s day. One with head broken off, leaves wilted and roses never opened up. Petals quickly became black around the edge of the petals. Water changed every day and stems trimmed too but to no avail. Very disappointed. Have not told my boyfriend as he would be furious as no doubt they would not have been cheap!! I would not recommend you to anyone, sorry.”

Moonpig.com 1 star review on 23rd February 2021

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Posted 4 years ago

“I will never use this company again for the second time I have not received the personalised card I ordered the customer service is appalling! Still have not received refunds for the payments they took for the goods I did not receive twice! Stay well clear there are plenty of other online shops to use.”

Helpful Report

Posted 4 years ago

“Last year I bought flowers, dead and wilted on arrival recieved my money back. This year a dozen roses less than a week old dead didn't open, and the colour is nearly black they are so dark. So that's it no more Moonpig flowers, the Asda ones from the kids have lasted longer.”

Moonpig.com 2 star review on 23rd February 2021

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Posted 4 years ago

“Useless Useless, I ordered two of the same cards by accident and got on live chat 2 seconds straight after to cancel one and got told it was to late to cancel so would have to have the two, the two then arrived with no envelopes so I got back on to Live chat to ask for them to send envelopes where I was told they can’t send just envelopes they would have to resend the cards!! I don’t need 4 of the same cards why can’t you just send out the envelopes that you forgot to send out in the first place”

Helpful Report

Posted 4 years ago

“awful shopping experience and minimal customer care”

Helpful Report

Posted 4 years ago

“I’ve had a terrible experience with Moonpig, wasted nearly £90 on orders all supposed to be delivered on or just before birthday well flowers and card turned up two weeks before date and flowers are already dead and the birthday still hasn’t arrived yet for another 4 days, then you can’t call them because of Covid they have apparently removed all phones!!! From office and after chatting with them on the online chat (which is crap) they try and offer me a £5 refund. Won’t be using this service ever again”

Helpful Report

Posted 4 years ago

“I had some flowers sent to me before Christmas the four red roses last nearly 2weeks but the four white roses are still going strong they are in the conservatory and it is the 26th February they look lovely thank you very much my niece got them mejeanhines”

Helpful Report

Posted 4 years ago

“I received some vile looking roses on valentines day. Burnt from being in the freezer or in the cold that flopped next day. luckily my husband got a refund. we will never use Moonpig again, and by the looks of things neither will most people!”

Helpful Report

Posted 4 years ago

“As a recipient of a card and gift delivered a week late. Have to say that the Customer service & online help are clearly not bothered. Dreadful company to deal with. No apology. Hide behind GDPR even when permission granted for me to speak on senders behalf as they have communication issues. Awful, awful, awful.”

Helpful Report

Posted 4 years ago

“Two cards showed up before paying couldn’t find ‘delete’ button to remove one , but then said ‘1 of 1’ delivery which in my mind means there’s only one being sent, however two were sent to my friend very disappointed 😞”

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Posted 4 years ago

“Never used Moonpig before, first order received after birthday, second order arrived on time with gift but with somebody else’s card. Guess what there will not be a third order. What a rip off !!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Ordered a 90th birthday card on the 11th ,its now the 18th and it hasn't come,spoilt their birthday contacted them and they didn't help or care ,just gave me a refund didnt even attempt to put it right like any other reputable company would, the company is going down hill fast and I don't recommend like may people I'll be going elsewhere ,disgusting company.”

Helpful Report

Posted 4 years ago

“My partner had some roses sent to me for Valentine’s Day, and I’m disgusted with what I received. Dead mouldy looking roses. I contacted Moonpig about it and they said my partner needed to contact them, and even still they would not provide a refund. I get cards of Moonpig every so often but from now on I think I’ll spend my money elsewhere. These photos were taken Valentine’s Day (14th) and on the 16th. The roses were cut and added to water with the rose mix on arrival and they have just got worse, probably going to be thrown in the bin soon. NEVER buy flowers from Moonpig unless you like dead crappy flowers and bad customer service.”

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Posted 4 years ago

“Ordered 12 red roses for valentines surprise but delivery was only 11 . Spoilt the traditional 12 red roses valentines day delivery”

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Posted 4 years ago

“Have used Moonpig for years but it’s not providing the same service these days . They didn’t do Personalised calendars for 2021 which was very disappointing .just ordered a birthday card for my grandson ,although I had a birthday reminder discount it didn’t work when checking out ,also the card couldn’t be made larger when editing and it arrived with no envelope ! What has happened to Moonpigs customer service ? You need to allow at least a Week when ordering to make sure your order arrives on time . Will be using a different company from now on...”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,273 reviews