Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 10 months ago

“Good quality and my grandson recirved it on his birthday”

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Posted 10 months ago

“Excellent all round service”

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Posted 10 months ago

“Fantastic! 😄”

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Posted 10 months ago

“Excellent service at a very reasonable price”

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Posted 10 months ago

“I purchased a Pure Air3 Pro+ the range is only 8 miles (hardly any hills). Nowhere near the advertised range! I asked if I could drop the scooter into Moose to get it looked at. They said I could not drop it off because of health and safety issues. Told I would have to package it up and send it back. Moose offered to sell me a box and they would pay for the collection/return. I would have preferred to simply get the product I paid for. Not impressed. Unfortunately, I do not trust Moose. The product should have been properly tested before it was sold to me.”

Helpful Report

Posted 10 months ago

Hiya, Thank you for taking the time to share your feedback regarding your recent experience with our Moose Pure Air3 Pro+. We sincerely appreciate it when our customers let us know about their experiences, as it helps us identify areas where we can improve. We apologise for the inconvenience you have faced with the range of your scooter. We understand that the actual range you experienced fell significantly short of the advertised range, even with minimal hilly terrain. This is not the type of experience we want for our customers, and while the range usually depends on a lot of external factors we would have loved to investigate this if you had sent it back to us like we suggested. Regarding the issue of not being able to drop off your scooter at our Moose warehouse due to health and safety reasons; our main priority is the safety of our customers and staff, and we understand that this alternative method of packaging and sending the scooter back may not have been ideal for you. However, we offer it as a completely free service if something needs fixing. We let all customers know that they should keep the box in case of this, alternatively, you can package it up however you like as long as it's safe and secure for transit. We can assure you that your concerns have been taken seriously, and we are committed to addressing them. We are constantly working to improve our product testing procedures to ensure that our customers receive the highest quality and performance from our products. You are still well within your warranty, so if you'd like us to resolve the battery/range issue for you then get back in touch and we'd love to help! Thanks so much Moose

Posted 10 months ago

“Great price, product and service. Perfect!”

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Posted 11 months ago

“Very happy with the purchase.”

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Posted 11 months ago

“Excellent customer support, quality products delivered before 1pm next day. Simply a fast efficient responsive service.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“The light not working”

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Posted 11 months ago

Hello there! Thank you for taking the time to share your feedback with us. We truly appreciate it, although we are sorry to hear about the issue with the light. We haven't heard from you previously about this, so we would like to reach out to you and have a member of our team assist in resolving it. It's possible that the headlight wire may have loosened during transit, but no need to worry as it's a simple fix :D We are committed to promptly resolving this for you and making sure you are completely satisfied. Thank you again for bringing this to our attention. Have a wonderful day! Sincerely, the team at Moose.

Posted 10 months ago

“Super quick, fits all OK”

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Posted 11 months ago

“Good service and delivered”

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Posted 11 months ago

“Best thing i have ever purchased. Easy to drive. Responsive controls. I am 62yrs old and cant walk far or fast. This has solved big problem just getting to work and home again. Thankyou Moose.”

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Posted 11 months ago

“I was using Moose for the first time ... My order was easy My delivery was super quick (2 days) My Tifosi sunglasses are brilliant. I would definitely order again & also recommend to friends”

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Posted 11 months ago

“Great experience, great prices and fast shipping.”

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Posted 11 months ago

“Very quick delivery at a competitive price”

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Posted 11 months ago

“The metal bar attached to the handlebar broke after 3 months making the e-scooter unusable. The battery didn't last more then 7-8 miles.”

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Posted 11 months ago

Heya! Thanks so much for taking the time to leave this review although we're sorry to hear about this experience. I don't believe we've heard from you directly about either of these issues before now, but we'd love to help! I'll get a member of the team in touch with you to go through some options so you're not left without a working scooter! We look forward to being able to resolve this for you Gab, All the best Moose

Posted 10 months ago

“Am pure loving my new wheels had stroke 2 Yr ago was house bound but now you can't keep me in noo am th original FLYING SCOTSMAN Cheers moose you've made a scotman smile an that's a first cheers my celtic friends”

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Posted 11 months ago

“The item is in very excellent condition I love the delivery time and the item was as described”

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Posted 11 months ago

Moose is rated 4.4 based on 321 reviews