Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

Write Your review

Tell us how Moose made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product”

Helpful Report

Posted 10 months ago

“Fast efficient and effective love love love my scooter”

Helpful Report

Posted 10 months ago

“Very happy with quality of scooter perfect for getting me out and about”

Helpful Report

Posted 10 months ago

“Good service satisfied with the electric scooter”

Helpful Report

Posted 10 months ago

“Delivery was bang on time, and everything was easy tracked, scooter is in fair condition it says but more like new it's perfect and for the money what more can u ask for”

Helpful Report

Posted 10 months ago

“the scooter came all good, wasnt next day delivery as advertised but when i spoke to the company they did say that there was a shortage of available vehicles and it still came in time for my neices birthday.”

Helpful Report

Posted 10 months ago

“Is the scooter I bought pre owned”

Helpful Report

Posted 10 months ago

“Scooter came like new very impressed great value for money”

Helpful Report

Posted 10 months ago

“Excellent service quick reply to my query. Excellent price. Would highly recommend”

Helpful Report

Posted 10 months ago

“Good price, quick delivery”

Helpful Report

Posted 10 months ago

“Good communication”

Helpful Report

Posted 10 months ago

“Extremely helpful lady Bryony, very patient and helpful. Questions answered quickly.”

Helpful Report

Posted 10 months ago

“I recently purchased an electric scooter with high expectations, but unfortunately, my experience was disappointing from the very first day. Although the product should have been quality-checked before shipping, I immediately noticed a major issue: the scooter would shut off suddenly while riding, making it completely unsafe to use. It is absolutely unacceptable for a product meant for transportation, which involves user safety, to be delivered in such a condition. While I understand that technical issues can occur, a thorough quality control process should have prevented this situation. I was deeply disappointed by the lack of reliability and expect an urgent resolution from the manufacturer or distributor. I strongly recommend that detailed checks be conducted before shipping any product to customers to avoid such unpleasant situations. I hope my experience is an exception, but unfortunately, I cannot recommend this scooter until these issues are resolved.”

Helpful Report

Posted 10 months ago

“Very good fast speed won't that ahopy with how late it came thank u”

Helpful Report

Posted 10 months ago

“I am not happy because it is not in good condition. There are so many scratches on bike. It is already used. I paid fully amount. I want please change my bike otherwise I want refund my money.”

Helpful Report

Posted 10 months ago

Hiya Daljit!, Thanks for taking the time to leave this feedback although we are sorry you are not completely satisfied with the purchase. As for the scratches and the 'used' feel to it, I can see you ordered a 'fair' condition scooter which is actually our lowest condition grade: Fair Condition - 501km+: Pre-loved with moderate use and expected age-related marks. These will include visible scratches on the frame and wear on the tyres. They are all fully checked and serviced with loads of life left in them! We will kindly remind you that these scooters are refurbished, hence the incredibly low prices compared to buying new. We refurbish all of our scooters to a 'like-new' condition, the only thing we can't spruce up to new though unfortunately is the cosmetic damage and the mileage. I hope this clears things up for you, though please do get in touch with customer service if you wish to return the scooter- we'd be happy to help! Take care, Moose

Posted 10 months ago

“Very good condition and great service.”

Helpful Report

Posted 10 months ago

“Excellent service and good service after sale highly recommended.”

Helpful Report

Posted 10 months ago

“Very easy and reliable”

Helpful Report

Posted 10 months ago

“E scooter was described as fair condition but when it turned up it looked as good as new. Works perfectly, charges well and daughter loves it. Good price. Overall really happy with the service”

Helpful Report

Posted 10 months ago

“Worse experience ever! Ordered 2 top priced pure advance flex scooters, one came with missing little rubber ring around power button and other stopped working during first ride after about 20 minutes!! Reported and waiting for a full refund!”

Helpful Report

Posted 10 months ago

Moose is rated 4.4 based on 321 reviews