Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order very quick to recieve good service”

Helpful Report

Posted 11 months ago

“Purchased on a Sunday and was delivered on a Tuesday. Item is in immaculate condition was packaged appropriately and isn’t excellent piece of kit. I did have to get in contact with customer services which were amazing and resolved my query in an excellent and timely manner cannot fault one bit highly recommend, moose and the items”

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Posted 11 months ago

“My son very like he happy with this product thank you very much”

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Posted 11 months ago

“My son loves his new scooter for it being second hand it was a good price.No problems with it & in fact the whole family have had a shot. 😀”

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Posted 11 months ago

“My scooter came all scratched up on the bottom of the scooter and when scooter has been used for a long ride it doesn’t charge once I go to put it on charge so I have to wait until the next day to put it on charge”

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Posted 11 months ago

Hey there! Thanks so much for sharing your feedback with us. We're really sorry to hear that you're experiencing some issues. It looks like you bought this item over a month ago, but unfortunately we haven't heard from you since then about the battery problem. We're here to help! As for the scratches, we understand that you ordered a refurbished scooter in 'fair condition,' so scratches are to be expected! We didn't realise you were unhappy, but we're here now to assist. Please reach out to one of our friendly team members at help@moose.co, and they'd be more than happy to help you out. Thanks a million! Moose

Posted 11 months ago

“The scooter I bought in your store came in a terrible condition. It is damaged, scratched and has a frayed brake cable. In my opinion, it is assembled from old, non-original parts. I have another identical model also bought in your store and even the button in the "new" one is completely different, not touch-sensitive. This is the third scooter I have bought from you and this time I am very disappointed. I will not mention the fact that the next day delivery trial is three days. Please solve this unpleasant situation. I am sending photos attached”

Helpful Report

Posted 11 months ago

Hi Klaudia, Thanks for leaving this review, however we are sorry to hear you are dissatisfied with the scooter. We've noted your concerns about the scooter and we want to address them directly. Here are a few key points we'd like to clarify for you: - Your order was placed after our 2pm cut-off for next working day delivery, so it was dispatched as early as possible the following day and arrived after the weekend due to our team and couriers not operating on weekends. - The scooter you ordered is classified as 'fair' condition, our lowest grade, which includes visible scratches on the frame and wear on the tires. These are definitely not new, however, it's important to note that all scooters are fully checked and serviced with plenty of life left in them. - Our refurbished scooters are priced incredibly low due to their pre-loved nature, and while we make every effort to restore them to a 'like-new' condition, we cannot entirely eliminate cosmetic damage and mileage. We aim to make this clear throughout the purchasing process, but we apologise if there was any oversight. One of our customer service team members has already reached out to you regarding your review, and they are ready to assist you in resolving this matter to your satisfaction. We look forward to hearing from you soon. Thank you. Moose

Posted 11 months ago

“Arrived swiftly and was as good as new! In fact I’d say it was brand new! Would definitely recommend 👌🏼”

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Posted 11 months ago

“Absolutely fantastic customer care and support, couldn’t be more helpful when I asked several questions. would highly recommend.”

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Posted 11 months ago

“Fantastic company! Fantastic customer service and excellent value for money 🤑 Couldn't recommend them enough.”

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Posted 11 months ago

“Received a scooter from them had it for just over a month and used regularly and it broke said it wouldnt be covered in warranty as they assumed i was trying to injure myself or something on it saying i was jumping off kerbs and allsorts tried to atleast get some money back and they refused would never shop with them again waste of 400 pounds.”

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Posted 11 months ago

Heya Blake! We're sorry to hear about this. After checking our email exchanges, it seems like we asked you to return the item so we could take a look in person, but unfortunately, we didn't hear back from you. Don't worry though! We're committed to helping you, and we'll make sure a member of our customer service team reaches out to you again to follow up on this so we can get it sorted quickly! We're here to assist you in any way we can, so please don't hesitate to get in touch with us. Thanks so much Moose

Posted 11 months ago

“Excellent product at best price! Fast delivery, was slightly damaged in transit but resolved asap no issues. Accidentally sent without charger but arrived fully charged to use and sent via next day recorded. these things do happen but no harm due to very good customer service. Would use again & again have already recommended to friends and family.”

Helpful Report

Posted 11 months ago

Hey Sarah, Thanks a bunch for giving Moose a stellar 5-star rating! We really appreciate your support and we're stoked to hear that you had an awesome experience with our product. Your kind words about our top-notch product, great price, and quick delivery mean the world to us. We're sorry about the small damage during shipping, but we're glad our team sorted it out without any issues. We also appreciate your understanding about the missing charger, but we're happy that it came fully charged and was sent to you quickly with next-day recorded delivery. We take pride in providing exceptional customer service, and we're grateful that our efforts made a positive impact on your experience. It's amazing to hear that you're already spreading the word about Moose to your friends and family. We couldn't ask for a better endorsement! Thanks again for choosing us. Hope to see you again soon. Take care, Moose

Posted 11 months ago

“Broke already”

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Posted 11 months ago

Hey Halime, I'm sorry to hear about this. Please reach out to our customer service team at help@moose.co and we will be able to assist you with this! That's why we're here 😊 Thanks a lot, Moose

Posted 11 months ago

“Scooter is not good. I got a damaged scooter.”

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Posted 11 months ago

Hi Dhruv, I'm really sorry to hear about your experience. We would love to help you with this, but it seems like we haven't received any communication from you about the issue with your scooter. Without this information, it's difficult for us to assist you. One of our team members has reached out to you now we are aware of the issue, and we would really appreciate the chance to make things right for you. We're here to help! Thanks so much

Posted 11 months ago

“Service is flawless”

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Posted 11 months ago

“Ordered bike , apart from a delayed delivery by fed X of one day . The Moose experience was good .”

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Posted 11 months ago

Hey Michael, Thanks for giving Moose a solid 5-star rating! We really appreciate your positive feedback. Sorry about the FedEx delay causing a one-day hiccup. Glad to hear you still had a good experience with Moose overall. Thanks again, and we look forward to seeing you in the future!

Posted 11 months ago

“I'm enjoying the scooter 🛴 very much. Having a few problems with the tyres. Slow punctures are happing , tryre tread not thicker enough.”

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Posted 11 months ago

“Delivery was prompt. Escooter excellent condition Love it!”

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Posted 11 months ago

“Great service and very friendly staff. Bit of an odd name for a business but I kind of like it.”

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Posted 11 months ago

“Its really good value foe money and I enjoy my e scooter”

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Posted 11 months ago

Moose is rated 4.4 based on 321 reviews