“Several times recently I have ordered special offer items on my delivery and click and collect orders only to be told these items are not available! And each time I have checked the store and these items are on the shelf still on offer.. why is this?.”
“Concerning the Alnwick store in Northumberland.
I was concerned to see a member of the security staff (distinguished by neck and facial tattoos) and a member of the sales staff walking around the store without face masks seemingly unconcerned about how close they were to customers.
I appreciate the store's policy on this matter and their willingness to investigate but this is the latest of several similar incidents I've witnessed at this particular store.”
“I ordered a Morrisons doorstep delivery for today it never turned up we are shielding and my husband is clinically vulnerable and no one can drive for medical reasons and we do not have any family to help us nearby we have no tea coffee bread and other basics”
“Placed Christmas order in October for collection from Morrisons at Anniesland, Glasgow and was disappointed in what I got. Ordered parsnips in a mustard dressing and what I got was half a dozen small raw parsnips in a tinfoil tray wrapped in plastic with a small sachet of mustard sauce with it and small portion of butter. Could have bought raw parsnips for a fraction of the price and added mustard and butter myself. Expected them to be par boiled and cut up. Also bought sprouts with chestnuts and was much the same story. If I wanted raw sprouts I could have got them for 20p. No instructions on package re cooking so ended up opening up and boiling as normal. Tasteless. This is not what I expected.
Also and more annoying the dates were terrible. Paid £25 for small fillet joint which received in evening of 23rd and eat by date was 26th. Gateaux eat by date was 25th. It was quite large and was not finished on the 25th and had to be thrown out on 26th as cream was off by then. Turkey eat by date was 25th also, as was most other products, J would never buy food on evening of 23rd with eat by date of 25th.
All a bit disappointing , quite apart from fact order had to be picked up outside store where the store WiFi for staff to check off orders was intermittent making process slow, so will not be doing Christmas order from Morrison’s in the future.”
“I went into Swadlincote store to do a full shop only to find fresh ginger root on display 'blue-moulded.' I pointed it out to a uniformed store manager who replied it was due to transportation in a fridge lorry. He made no attempt to remove it from sale. How could anyone have confidence in the other fresh products on display? First and last visit to this store. Not a good start for a visitor from NI.”
“Basics no longer reliably available. No meatless burgers the last twice I visited. Also, Morrison's own Oat Milk which was brilliant is now horrid - sweet, thick and weird taste. I tried to review it - had to log in and then could not review - only shop. VERY frustrating. There is no point travelling 10 - 12 miles to nearest Morrisons if I can not get what I want and products change without warning / clear labelling. Such a shame.”
“Two stars may be abit harsh, but they could learn a thing or two by looking at Tesco. The only problem with Tesco's is that you'll find it very hard to get a slot nowadays. In fact since March I have only been able to get one slot. Hence moving to Morrisons. Unfortunately, only one of my numerous orders has been correct. There will always be something missing, maybe this is unavoidable but what isn't unavoidable is them shipping out all of the short or even out of date produce to their online shoppers. Bread two days out of date when it arrived, salad and other perishables are always short date. Most of these just end up in the bin unopened. In addition, you will be charged in advance of the picking being done, so you will pay for wrong or sometimes missing items, and then have to wait for a week to be reinbursed. Surely they can charge you according to the till receipt! The drivers are always friendly and will take back any items you don't want. I have now started sending back any items that have a ridiculously short life, by that I mean hours after receiving them or one day when it's bloody obvious that the items could not possibly be consumed in one day.”
“Went shopping to the Bescot, Walsall store and even before I was able to enter the store there were no trolleys. After walking round the car park I alerted a member of staff who also had to walk around the car park to find one (but did eventually). Walking around was okay and got everything I needed but the queues were absolutely awful. I’m so glad I didn’t have my little one with me as I would have to turned back round and left. It’s clear staff on the shop floor are working hard and we all now there are COVID restrictions in place but I won’t be returning here as it was a really stressful experience.”
“No complaint on the delivery but packers and probably managers need training. I emailed customer services 2 or 3 times about bags being overloaded and raw and cooked foods being packed together. Even eggs arrived broken. Customer services replied to say they would let the depot know but nothing changed even though I told them that I am disabled. In my last email to them I asked for it to be forwarded to a manager higher up in the organisation and also to the manager at the depot. I asked for them to look at it with a review to improving their delivery service and to get back to me with the outcome. I did also inform them that I would use one of their competitors if they didn't get back to me. I'm not surprised but verydisappointed that I didn't even get acknowledgement of my email. I haven't used them since I sent my email which I hope they know. So with this and looking at other comments it's obvious that they do not care about customer service or satisfaction. Shame on you Morrison's.”
“The driver/delivery person did not mention there were 2 items missing from my online shopping so they charged me for them anyway. I asked for a refund but Morrisons only refunded me for one of the items. I have since emailed them 3 times to ask that the other missing item be refunded, with proof of items received, refund and bill, and haven't even had an answer. It's ridiculous to have to chase them so much for such a small thing! Unreliable and not worth the hassle.”
“With having to go into the shop with delivery not done this week for mum met not one but three rude staff. Its hard having mask on and talk when you have a quiet voice and not knowing where to queue and be shouted at not very good. The lad at the till was really good but i think i will now shop at another store, tesco.
One unhappy customer.”
“I am a vulnerable customer I ordered a door step delivery from Morrison’s it was booked for delivery today between 12-6pm
it never turned up and no one contacted me not impressed”
“My delivery arrived last night. I actually ordered 3 chickens, I didn't receive even one! Ordered 6 small tins of beans, only received five. Ordered 4 tins tomato soup, only received one. Ordered 18 toilet rolls, I received 36. Ordered 1 carton of semi skimmed milk size 2 pints. Received 4 pints. To date I have been charged for the missing items and the additional items! Have tried contacting Morrisons at Scunthorpe, but to no avail. Have tried phoning a regional number but apparently there is a 21 minute wait time. Like someone else who left a review. I followed the web site instructions.which states that you need to click on the orders tab, then click on the request link under refund. Non of this actually exists!!! All I want is what I actually ordered and a refund for the goods I didn't order.”
“5 deliveries with them, 3 of them late.
Having to wait 20 minutes on the phone and their phone music is cringingly bad.
It's almost as bad as phoning The DWP.
Must do better.”
“What a shambles. Tried to use your system to obtain a refund on goods that were not delivered. 'Use the online form below' it states, but there is no form below. 'Login and find your order then select the refund tab it states', but there is no refund tab. I shall not continue, for I spent, with others, more that 2 hours trying to find what is obviously not there”
“morrisons delivery due 5.00 pm ...4.00pm received email ..hovis bread and two more items out of stock ..surely they have substitute bread. ridic when my order has been wrote down a week...”
“I have just been to Morrisons and have been faced with at least 50% of staff wearing masks wrong. Noses not covered or pulling down past faces. Very disappointed, I thaught staff would be more responsible.”
“I like Morrisons but this is a serious issue which needs addressing .
We stopped of at Morrisons YORK after rescuing our daughter from her car problems . As we pulled into the car park we were surprised that there were none of the queues which have become the norm during Covid19 . We entered the busy store without challenge and were shocked to see that social distancing was not being enforced . More seriously , when it was time to pay we were made to queue in a long line winding around the childrens clothing section within extremely close and enclosed quarters where people were coughing and sighing which will have been a health hazard if any of those in the area were infected . I FEAR THAT THIS SYSTEM WILL COST LIVES and needs to be reviewed / improved upon . MORRISONS MUST TRY HARDER .”
“Don't usually shop in Morrisons but decided to try it, very disappointed. I bought a salad which I opened the day after (a day before best before date), it was inedible. The grapes I bought had 25% extra free, I estimate I have thrown away at least a quarter of the pack. Bananas were black inside. I won't be shopping there again.”
