“Appalling service from Morrisons today. Sandwich platters and various other food items ordered for a funeral. Morrisons rang one hour before delivery time to say it was not available. Four cream horns arrived with some random cakes as an apology. This has caused huge distress to a family already facing a heartbreaking day. Shame on you Morrisons”
“Morrisons on outland road in Plymouth has gone down hill.empty shelves, no staff stocking up or on the tills. fruit rotten and low dates.Flowers don’t last very long and plants half dead due to not being watered. Very disappointed with the quality of the food and look of the store”
“My order wasn't delivered on the date requested and there was no communication- I had to phone up myself to find out what was going on. Then, when it arrived, half of it was missing (8 cartons of juice out of 20 delivered, and no vinegar). I'm used to this happening with other supermarkets, but usually they just charge for what was delivered. But Morrison's charged me for the whole order and refused my request for a refund. Of course, they never asked me to sign anything on delivery. Don't give your money to these people. Even phoning Customer Services was a faff. I've never had such inept, dishonest service from an online retailer.”
“Went into morrisons today to get some meats and the meat counter and was closed from 17:00 until tomorrow morning what a joke this place is morrisons is I hope they close the place down and some other place takes over it”
“DOVER STORE. Shocking state of so many fresh items in the fruit areas. Out of date items in food stuffs. They have their own packhouse.....go figure. General feeling of discontentment amongst staff with one of them going round telling people off for using self service checkouts!! Instead of filling shelves before store opens it is done during open hours causing mayhem with customers. Frozen food freezers regularly out of use leaving many items spongy and likely unsafe to eat!! Prices rocketing on a very regular basis and the outrageous club card prices. Part of the price increase is obviously done to make up for clubcard prices. What a terrible store this is.”
“They will cancel orders on day of delivery or collection without a valid reason.
Also if you ever do get an order you are not refunded for mouldy and missing items as they don't belive you.
Also free delivery for nhs is just a scam they only focus to deliver paid deliveries.”
“Went to Morrisons today, started shopping got half round lot of items out of stock, as I would need to a second shop elsewhere, left all shopping and went to Sainsbury.”
“Call centre staff need to be briefed on UK consumer rights.
It was only £5 but it is the principle for me, if every customer who found it difficult to get a refund just wrote it off, Morrisons would get away with murder.
I had faulty stock delivered which had gone off & when I asked for a refund online I had to jump through hoops. I was asked for & sent photos but the staff at the customer service hub disagreed with me & refused a refund. So this dreadful customer team thought they knew better than the customer. I explained the ammonia smell coming from a supposedly long life jar item but found it difficult to make the operative understand. If you open a jar & the contents have congealed & smell awful, you should be entitled to report & receive a refund. Do Morrisons feel they no longer have to fulfill UK consumer rights because they have abdicated their customer service to an overseas team?
Trading standards need to test the system.”
“After shopping online with Morrisons for years the fresh food and fruit they send out every week Is always non consumable . I have complained every week to train the pickers to pick fresh not fruit or veg or fresh meat that is in the last day off dates and some fruit can't even eat! It has got to the point now to shop elsewhere. If I was a shop online picker i would only be picking the freshest off the foods to go out of the shop! If I do a online food order for 3 /4 meals for the week I don't want food that has a date on for the day after don't ! Im not going to cook it all at once! Terrible service Morrisons.... Retrain your pickers to pick fresh and long dated stuff!”
“I received n envelope addressed to my containing a set of vouchers £19 to use in store against purchases. I produced a £1 voucher for bakery. It was refused. Told to contact customer service and they would send a new set. I did. They asked for the envelope which had gone to recycle. Like always I put the vouchers in my purse. I explained I did not have the envelope just all the vouchers. Most I cannot use as an elderly woman I do not use some vouchers. They message back saying without the envelope they could do nothing. I am really angry that as a long term customer my honesty is called into question. Will look for a new store. Appalling customer service.”
“Every single time I have used Morrisons local in Guildford (Stoughton road) the price advertised on goods is different to the one charged. I have raised this with their customer services and they have used excuses such as pricing is different in store to online. This is not the issue I’m raising - the price on the shelf in store differs from the price charged in the same store. They don’t accept responsibility and the incorrect pricing continues. Suggest avoid this store.”
“App prices are not indicative of actual store prices. Staff unhelpful/surly. Receipt shows more paid than shelf prices. Ridiculous. Won't be shopping at Morrisons again.”
“I went into Morrisons in Redditch, to do my shopping and I seen a cleaning woman with glasses being really rude to her staff, i really felt so sorry for that staff member it looked like they was about to cry.”
“Turned up at Morrisons Carlisle store at 10am to buy some Fillet Steak advertised on tv for half price , lo and behold I was told there was none as the delivery didn’t come. The butcher couldn’t look me in the eye so I knew he was lying and had probably been told not to put any out on the Sunday morning . I think it’s terrible that a store the size of Morrisons likes to dupe its customers into thinking they have great offers on when they don’t actually exist.”
“At the start of the month I found a metal shard in some Morrisons own bread rolls. Fortunately I realized in time and spat it out before it was consumed. I reported immediately and was asked for an array of information (batch number etc.) which I'm sure is important if there has been a contamination but also a picture of the roll and where exactly located in the roll the shard was... I have finally heard back today to be told they "have found no signs of damage or wear on their equipment" and that I'm being sent a £2 voucher, sorry for the experience. The voucher isn't really necessary more alarmingly I've seen no alerts or warning in the store that there may have been an issue, despite being requested to post the shard and the packaging”
“Bought 2x sandwich platters for my 84 year old mum and her friends for VE Day celebration, along with some cake platters.
The sandwich platters were extremely disappointing, the ladies could not believe that there was No butter on the sandwiches. Come on Morrisons, at the price you charge a little butter would be nice!!”
“Terrible!! Thought I'd do a test online order as I usually shop at Tesco. Everything seemed ok until I checked out then several items were said to be unavailable even though they were available on the website. The next day I get a text saying other items were also unavailable.
When the driver turned up he said the baked goods I had ordered and were unavailable didn't get baked until later in the day and would only be available if my delivery slot was later in the day. I order 12 cans of pop, but only 8 turned up even though on the drivers sheet it said 12 had been dispatched.
Overall a terrible first shop. I'll stick to Tesco where I hardly ever get an unavailable.”
“My wife and I spend a lot of money in morrisons, but the steak and ale pie was appalling, advitised as steak and ale pasty ,it was more like a stew ,potatoes, onion, carrots, and a minimal amount of steak which was inedible, please sort it out as as far as we are concerned morrisons is value and top products
Kind regards
Malcolm smith”
