“Ordered a Canon 24-105f4L Which arrived and was faulty, the AF didn’t work, that went back and I had another lens recommended by them, this arrived and was damaged the front lens element had a deep gouge in it.
I contacted them and received an email from Nick Heard which I responded to but received no reply, rang them yet again and was offered a third lens,I declined and asked for a refund, MPB have had the second lens back and I am still waiting for a refund, have left them messages as there is no reply to the phone. Luckily I used PayPal so I am going to have to open a dispute against MPB. I would never use them again they used to be good but now are awful. Use them at your own peril.”
“Stay Away! I sent them two lenses they were going to buy. They lowballed the quote, but I wanted to sell them quickly so I can upgrade. I sent both lenses through a Fed Ex shipping center in the same package. MPB says they received one lens and did not receive the other lens. They have stated it would take two days for an internal investigation. I have called several times and left several messages with no responses. After calling and complaining to an associate I received a phone call from a manager. She stated they had to start an internal investigation again. So they have not even looked at the file. I asked them to send back the lens they are saying they received. DO NOT USE THIS COMPANY!!! We are now going on ten days, and I have not received any solution to them losing my lens.”
“Terrible! paid just over £1800 for a Canon 5D mark 4 rated as excellent! came in a battered box with "as good as new" stickers on box which is a German company that sells photography gear!! Grey import!??
weblink here https://asgoodasnew.de
There was no camera strap and no instructions camera was just thrown in box no protection and was marked!
Avoid this company!!!”
“we sent a camera and lens to them for selling they offered us 900. once they checked it out they said 600. we asked them to send it back and we checked what they said was wrong. they are complete liars. there was no scratches on body or lens, the areas they talked about even had protective covers like they did from day one. Absolute con men.”
“Bought a Canon 5D camera from them, which was advertised as having a clean sensor. A month later, when using the camera at low aperture of F11 I realised the sensor was extremely dirty (it's not noticeable at f1.8. I had put a brand new 50mm lens on the camera from day 1 and it was never removed, so it's not as if I had been swapping the lens frequently. I told mpb about the dirty sensor and they just fobbed me off and said I had 4 weeks to complain and that time had lapsed. They wouldn't even consider cleaning the sensor for me as a gesture of good will. I won't be buying from them again.”
“MPB sent me a message saying I was not at home when delivery was attempted - while I was standing by the door waiting for the delivery, having waited in all day for a non-delivery. Unfortunately, MPB use dpd as couriers, and after this Kafkaesque experience, dpd also sent me a photo of an entirely different property as spurious 'proof' that they had attempted delivery of a camera. Order cancelled, but MPB have now taken payment for this non-delivery, and the long wait for a refund has begun. I have nothing to show for this, apart from a couple of largely wasted days. Helpful support staff, but I'd never use MPB again - they seem aware of dpd's dismal reputation in some areas, but still use them.”
