“£25 reduction for £6 part WOW talk about robbers
I thought i would give this company a try. I had a camera to trade and because the battery flap was missing they wanted to reduce the price by £25 pounds. On eBay the price for the item was £6 delivered. This was a blatant rip off by MPB. I also waited all day for DPD to collect an item from the 1st sale I had with MPB and they never showed up-did I-get an apology ? from MPB NEVER.They could learn lots from AMAZON when it comes to customer service. Double Check everything when you do business with these folks.”
“Sadly this company has lost its moral compass. Do not expect answers to emails. I have had cameras described as - as new - that were faulty,lenses that can focus ,incomplete goods sent, faulty batteries in the camera and lastly filthy dirt covered goods.
Sadly I have to say buy elsewhere.
Note staff on the phone are always pleasant. Not the company it used to be.”
“Literally one of the worst online shopping experiences I've ever had. Was trading my Tamron F2.8 70-200 lens in for the newest version of the same lens. They sent me the exact model back, who knows, maybe it is my lens.
I had wanted the lens in time to shoot my daughter's college swim team's upcoming swim meet. When I called them, they promised to overnight the correct lens to me.
And that I could send the incorrect one back after I received the new one. The next day, nothing. Next day, nothing. No email notification, nothing. Called them again for the third time this week. Now they're telling me I needed to send the incorrect lens to them before they send me the replacement. They screwed up for a second time. Oh yeah and we are halfway through the meet.
I will never purchase anything from them again.
Would give negative stars if possible”
“Worst Experience Possible
I purchase 2 lenses (Sony 28-70mm and Rokinon 24mm) in November 5th. In the same day I paid the order. Since then, they first told me that the incorrectly listed the Rokinon and didn´t have then in stock. I suggest a Samyang equal. They didn´t respond and the lens was later out of order also. I send five e-mails, with no answer, and then start to call to solve my problem. Last monday I spend one hour on the phone and accept to exchange the wrong lens for a Sony 50mm 1.8 that they had in stock with the promise that they would dispatch the lenses in the same day. Since then I been call everyday and everyday they say that the product will be dispatch but nothing happens. Since the start of this whole saga I send six e-mails and more than twenty calls. I'm now writing this while waiting to talk with a supervisor on the telephone (twenty minutes on hold until now). I just want what I pay for... Hope someone in MPB can end this torture for me.”
“Sent my lens and camera to them. Phoned three days later and they said DPD had a problem with tracking and they can' find my equipment in the warehouse. Phoned after another two days and always we are currently busy and so left my details and contact number as instructed. No surprise! did not contact me and even emailed with no response. If you don't want the worry if your equipment has been received safely then please avoid this company. A few years ago they were a decent company but can only think they have new investors.”
“My experience with MPB could not be described as anything else as a slow disaster. My original order got delayed in shipment for 3 days simply because they did not bother to read the correspondence in full -I asked to remove an item, but l confirmed within 2 hours that it was all ok-.
After that initial start the courier did not attempt delivery until a day later -despite saying it had-, and then I discovered that out of the two items I had bought one had issues: the camera I had bought.
The first issue was that the camera was supposed to have come with a charger -that was missing-, the second was that the battery door was also missing -which should have been a red flag at this point- and the last one and more important.... the camera did not power up! I actually tried with 6 different batteries loaded, and even bought a battery grip to check if that fixed the issue... didn't.
Again, took days to get any traction from them, 4 days to be precise and that is unacceptable, they were not going to send a replacement in advance, or while the camera was in transit. After this, they have come back to be non-responsive...
They might have good prices, but in the event of an issue, they're a nightmare to deal with.”
“I bought a used Sigma 70-200mm for my Nikon, used and fully functional (or so I thaught). Once I received the lens, the first problem came up - AF wasn't working. After some research I found that the firmware had to be updated because the model was older. Ok, I sent the lwns to Sigma to update it for free. They informed me that the OS was loose inside the camera and to fix that would cost me 200€ more. How can you say that the lens is fully functional when the os is loose? I'm really disapppinted in mpb.”
“Shambles of a company, don't use them!
They reviewed my kit and they reset all my settings, gave me a ridiculous quote and then didn't put my lens back together properly when returning it. Now i cannot use my lens and they wont take responsibility and fix it.”
“Scratched lens that they refuse to take back. Lens was labeled as like new, fraudulent marketing and horrible customer service. USE ANOTHER COMPANY!!”
“Shambolic service. The customer service team suggest they don't take calls yet they have contact numbers. On reviewing my camera kit they sent back an expensive lens broken and reset all my camera settings without any permission or suggestion I would sell them my kit. They will also undercut any initial quote they send you. Do not use this company”
“I purchased a Nikon D3x back in early 2021. I paid extra due to their claim it had low shutter count. I was getting an err code from the beginning and after research I was convinced it was camera/lens electrical contacts. I recently took the camera in for a check and a cleaning at Mikes Camera in Boulder, CO. I was informed that the camera was not repairable due to faulty a mirror. I had only taken, approx 250 exposures on the camera. I did not cause this problem I was sold a broken camera from Mpb.
I contacted them and have not received any reply.”
“Just awful customer service. You'd think a company that deals with your expensive equipment would have better customer service. I would NOT recommend them.”
“If I could leave negative stars, I would. Previously, this company was very good and deserved a good reputation. My most recent experience with them has been a nightmare, to say the least. Absolutely horrible communication. Extremely slow processing time well beyond their stated timeframe.
Customer service is essentially non-existent now. You can't get a person on the phone, the "we'll respond ASAP" or "within one business day" was a joke. I have tried every day to get someone to contact me to no avail and yet my gear is still sitting in their store somewhere. I fear that it's either damaged, lost, or something else.
I would not in good conscience be able to ever refer a person to MPB.com due to their collapse in overall customer service. I fear that this review may just add to an already bad situation.
If you want to trade or sell your gear in a reasonable amount of time, go somewhere else. MPB is not what it used to be.”
“Disgraceful
Ordered a Nikon 16-35mm lens from the MPB website, they described as like new, and wasn't much cheaper than a brand new one, so I had very high expectations.
When received I noticed the focus ring didn't have a very smooth action, and when gently shaking the lens I could her loose parts.
BUT WORST OF ALL SCRATCH ON REAR LENS GLASS ELEMENT!!
Got back in touch with MPB and expected a prompt refund, given their attempt at conning me.
No I had to keep chasing for a refund, it wasn't until I threatened Credit Card Chargeback, did something happen.
NO APOLOGIES NO SMALL GESTURE TO HELP COMPENSATE ME ....NOTHING!!!
THIS COMPANY MPB SUCKS!!!”
“Not a great first impression. They received my item back nearly two weeks ago and it still has not been tested. I have chased them up to see what is happening and have been told I would hear something back on specific days and haven't. I thought I would try these guys due to good reviews but didn't realise how long it would take.. (my email two weeks ago confirming they received it said it would be tested within 3-5 days). Its a shame as I have many more items to sell.”
“I sent 2 cameras in to MPB to purchase. I didn't hear from them for 2 weeks after they got the cameras. I sent an email and they answered that they had sent a new quote (that I did not get) and I need to approve or decline. I said send the quote. They still have not sent it”
“wish I could give them 0 stars. I had bad experience selling my gear with Mpb. Their equipment review process is questionable and unethical..I got a quotation for Nikon D 5300 + Nikon 18-55 mm VR2 Lens for $260 + $57 = $317. On sending the equipment , they said lens was not working, so $57 will be deducted . This is agreeable. They further said they would deduct another$65 as they have not received charger + battery. Please note the quotation was specific to Nikon D 5300 body only.. I ended up getting only $195 for a Nikon D 5300 body in excellent condition.. I regret my decision to sell my gear with Mpb. Would not recommend anyone to use their services. The tendency is to low ball through shady review process and unethical practices. Beware of Mpb!”
“Traded a Nikon d750 and Nikon 20mm lens plus $400 for Olympus 100-400mm. The lens never arrived by Fed X. I reported that I didn't receive the lens they are refusing to return my emails. They are scoundrels. I feel robbed.”
“Overcharge on Credit Card, Numerous Emails & phone calls! Emails not answered! One phone call answered, was promised they would get back to me that day! They did not! Considering it’s only
$18.02 there non-response cost them a customer and forced me file a complaint
with my Credit Card Company. By the way it’s interesting that the phone # attached to credit card amount isn’t even
MPB’s! Hmmm.... Customer service after
the sale👎🏻”
“Customer service is basically non existent. I placed a big order with them using the free standard shipping method since the estimated arrival date was far before I’d need my order. Almost a week later my order hasn’t even been picked off the shelf so standard shipping won’t work for me, it happens I get it. So I’ve been trying to call to change my shipping method to expedited and pay the difference but no one answers the phone and when you leave a message no one calls you back. I got an email response saying the wharehouse already has my info and can’t change it yet my order still hasn’t been picked off the shelf”
