MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products to suit all. This is my 3rd order and can only recommend it.”

Helpful Report

Posted 4 years ago

Hi Sean, Thank you for your fantastic review. We really appreciate it. We always strive to provide the best products and service and I am delighted you are happy with your musclefood experience. Your continued support and loyalty means so much to us. If you ever have any queries, please visit the FAQ section of the website where you can contact support if needed. Have a lovely day! Thanks, Candice

Posted 4 years ago

“Amazing! Never been dosapointed!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We always strive to provide the highest quality service possible and I am delighted you are happy with your Muscle Food experience. If you have any queries, please visit the FAQ section of the website where you can search for help or contact a member of the team. Thanks, Candice

Posted 4 years ago

“Easy shopping, great bundles and wonderful tasty lean meat! What more could I ask for? A reasonable price with variety! Yup they have that too.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for your great review. We really appreciate it. We always strive to deliver the best possible service and I am so happy to hear you love the food. If you ever have any questions, please visit the FAQ section of the website where you can contact support. Thanks, Candice

Posted 4 years ago

“Good quality meat . But pictures make it look like you get alot more then you do. Also the ready meals where so spicy you couldn't eat them so they all ended up in the bin..”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you for your review. We really appreciate it. I am sorry to hear about this. We do advertise all item quantities and weights on the hamper offer pages to eliminate any confusion. Rest assured, I will pass your feedback on to the relevant teams so this can be taken on board. In the meantime, please get in touch via the FAQ section of the website if you have any further queries. Thanks, Candice

Posted 4 years ago

“We love the steaks chicken and drinks prices are very good and delivered service we love everything about there food”

Helpful Report

Posted 4 years ago

Hi Margery, Thank you for your review - we really appreciate it. We always strive to deliver the highest possible service and I am so happy to hear you love the food. If you ever need anything, please get in touch using the FAQ section of the website. Kind regards,

Posted 4 years ago

“I got the buy one get one for a pound delivered today and I am raging spent over £50 and it’s poor half the original box is missing and the free double order has not arrived yet but was told that’s all you’re getting 😡😡😡 no phone number to call them 😡😡😡”

Helpful Report

Posted 4 years ago

Hi Gordon, Thank you for your review. I am so sorry to hear about the issues you have encountered. I would like to get this resolved for you so I have emailed directly. Please respond to me on the email and I will do everything I can to investigate and resolve. Thank you, Candice

Posted 4 years ago

Hi Gordon, Thank you for your review. I am so sorry to hear about the issues you have encountered. A direct email has been sent from me so I investigate and resolve any issues for you. I would hate for you to remain unhappy. Kind regards, Candice

Posted 4 years ago

“Never had a problem with Musclefood, always get exactly what I ask for and the quality is amazing. Great choice of meats! Absolutely love the pizza filled chicken and cheese melt burgers.”

Helpful Report

Posted 4 years ago

Hi, Thank you for leaving such a great review - we really appreciate it. We always strive to deliver the best possible service and I am delighted that you love the food! If you ever have any questions, please contact us via the FAQ section of the website. Thanks, Candice

Posted 4 years ago

“Worst company ever. They don’t tell you what the calorie count is in your delivery, you can’t call them and they ignore your emails. This review is going everywhere. Contacting my bank to get a full refund as this is fraudulent.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered. Your emails with my colleague have now been taken over by me directly so I can get this resolved for you. Kind regards, Candice

Posted 4 years ago

“I have ordered 3 times an love your food on time well packed. Especially in this un sure time an lockdown”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review - we really appreciate it. We always strive to provide the best possible service and I am delighted to hear you are happy with your order. If you ever have any questions or queries, please feel free to contact is via the website. Thanks, Candice

Posted 4 years ago

“Customer service is appalling.on my second week of doing the unthinkable I had problems with my order I couldn’t change items and was made to have a certain item I didn’t want I tried to sort it out but no they cancelled my order completely which I didn’t ask for so left me with no food for my second week even tho I had paid for it so had to wait for a refund. On trying to do another new order the same problem so changed my email address only for them to charge me twice £151.96 in 1 week I’m fuming ! so now I’ve got 2 orders turning up tomorrow when I only want 1 ! After many many txts , emails because they can’t call you or won’t call you ! I asked for a refund only to get a txt telling me to freeze the food for the following week & there’s nothing they can do ! How disgusting advising me to eat unfresh out of date food when it should all be fresh delivered each week ! Shockingly bad service they don’t care about their customers or made any attempt to rectify their mistake by offering a fresh delivery for the following week after it was their fault in the 1st place ,Bad bad bad ! I’m done with them and I totally don’t recommend doing the unthinkable they try and make you have food you don’t want and charge you twice in 1 week £151.96 leaving you with out of date unfresh food & they don’t care !”

Helpful Report

Posted 4 years ago

HI Wendy, Thank you for your review. I am really sorry to hear about the issues you have encountered with the order. I have emailed you directly so I can investigate this further and resolve for you. Thanks, Candice

Posted 4 years ago

“Poorly packed , bottom of the box was frozen and items on the top warm . Very small portions ( picture was misleading). No customer services contact available to talk with . ( no telephone number and Facebook messenger turned off ) only option is to email and keep fingers crossed they one day return my message .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered with the order. I have checked and I can see my colleague did pick up your emails yesterday, I have picked this up and sent a further email so I can get this resolved for you in a timely manner. Kind regards, Candice

Posted 4 years ago

“BEWARE OF HIDDEN MEMBERSHIP CHARGES! I ordered the meal preps, they were okay, i've ordered meat from here as well which was also fine, no real complaints on the food and I would continue ordering from here if not for the hidden charges. After not ordering from here for over a year I noticed I was being charged £4 a month. I didn't notice this payment coming out because of the card it comes out of so by the time I had realised they had taken a lot of money. You will not be made aware that this is happening at all. I don't remember ever subscribing to this, it's not something I would be interested in. You will not receive an email notification to confirm that this months payment has gone through (because then you'd know whats happening). You will not be made aware that you have subscribed to this service at all and the company are aware that they do this in secret and will not refund you. They will simply say you should have known. Even after multiple complaints in the comments I doubt they will do the right thing and set up an email alert letting people know exactly what they have signed up for. Very bad business practices and because I don't know how on earth I subscribed to it in the first place I wont be making any more purchases incase that also incurs hidden charges and subscriptions. However, if they refund me for this and can offer transparency in what a purchase actually means i'd be happy to continue shopping here.”

Helpful Report

Posted 4 years ago

“I've just ordered our Musclefood and were so please will be ordering again with a big thank you”

Helpful Report

Posted 4 years ago

Hi Elizabeth, Thank you for your great review. We really appreciate it. We always strive to provide the highest possible service and I am delighted you are happy with your order. If you ever have any queries, please feel free to contact us via the FAQ section of the website. Kind regards, Candice

Posted 4 years ago

“Not impressed by the small amount of meat lots of chicken breasts but not a great deal of other meat and a small limited choice of meat had to pay forty pounds did not seem a lot more for the extra hamper for a pound ,thought it was double up .Delivery as expensive and box was damaged.Rather disappointed had been been looking forward to the delivery .😢”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. I am so sorry to hear about the issues you have encountered. A direct email has been sent to you so we can discuss this further and ensure all issues are resolved. Thanks, Candice Customer Support Manager

Posted 4 years ago

“My delivery was on time and delivered safely.The food was good”

Helpful Report

Posted 4 years ago

Hi Alex, Thank you for leaving a great review! We always strive to delivery the best possible service and I am delighted you love the food. If you ever have any questions - please get in touch via the FAQ section of the website. Kind regards, Candice

Posted 4 years ago

“I notice you have chief my bank account with the sun of £4.00. There was no mention of a recurring charge when I placed my order. I am a74 year old pensioner and can not afford to pay £4.00 a month for nothing. Kindly cancel my membership and return my money.”

Helpful Report

Posted 4 years ago

Hi Gerard, Thank you for your review. I am sorry to hear about this. Please keep an eye out from myself directly so I can explain the details and resolve this for you. Kind regards, Candice

Posted 4 years ago

“I am very disappointed in your delivery service. It's now the second time it happened. I have paid for a premium delivery service, but then I get a disgusting service. DPD delivered my order, but never knock on the door, we were inside the house and saw how he just thrown the box over the side gate/fence. In the process the box and food got damaged. If this is the service I get from Muscle Food, I’ll take my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi Herman, Thank you for leaving a review. I am so sorry to hear about the issues you have encountered with the delivery of your order. This has been passed over to the courier as a complaint by my colleague who responded to your emails. I have picked the emails up directly and sent a new response so we can discuss this in more detail. Your continued support and loyalty means so much to us and I would hate for you to remain unhappy. Kind regards, Candice

Posted 4 years ago

“Additional order I had not placed! At 70 it caused me palpitations and agitation trying to sort it. Still not sorted. No reply from MF I placed an order yesterday 14/5/20 for delivery on 17/9. On receipt of confirmation the email tells me I have ANOTHER different order due 18/9/20. I did NOT place a second order. I tried, preferring to speak to someone, to make contact. Eventually I had to send an email which said I’d receive a reply in a few hours. No reply. Due to the amount not of stress this caused me, a 70yo, I said I eventually said I wished to cancel BOTH orders. ( I was initially trying to cancel the second order which I had not placed). It put me off the whole experience. I can not afford to pay for an order I did not make or want. I have been a customer in the past but I doubt I will be again. I had palpitations and felt so agitated trying to get it sorted.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for getting in touch. I am so sorry to hear about the issues you have encountered with your most recent orders. The system shows this has now been picked up and resolved by my colleague via phone call. The issues have been passed on to the relevant teams so we can eliminate this from happening again. If you have any further queries at all, please do not hesitate to get back in touch. Kind regards, Candice

Posted 4 years ago

“Very disappointed by delivery left next door ar another farm just hope it hadn't spoiled the food didn't even come and find me on our farm and lam always here”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am really sorry to hear about the issues with your delivery. The issue has been followed up with the courier so we can eliminate this from happening again. In the meantime, please contact us via the FAQ section on the website if you have any further queries. Thank you for bringing this to our attention. Kind regards, Candice

Posted 4 years ago

“I am very happy with my muscle food it is very tasty, l no longer go to the supermarket, l can taste the difference l also buy the lunch boxes these are great it’s just enough for me l don’t feel hungry afterwards brilliant wish l had found them sooner.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to provide such great feedback! We pride ourselves on delivering excellent service and I am so glad that you love the food! Please don’t hesitate to contact us via our website if you have any queries. Oh and don’t forget to give your friends and family your unique Muscle Food referral code to earn points! https://www.musclefood.com/refer-your-friends Thanks, Becka

Posted 4 years ago

MuscleFood is rated 4.3 based on 4,134 reviews