MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been useing musclefood for many years now and I just love them they meat is just wonderful I never buyy meat from supermarkets now and have not for many years they chicken is better than any supermarket they do not shrink when you cook them”

Helpful Report

Posted 4 years ago

Hi Carol, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Becka

Posted 4 years ago

“Avoid, shady practice of charging £4 per month without my knowledge.”

Helpful Report

Posted 4 years ago

Hi Tony, Thank you for your review. I'm terribly sorry to hear of the issues you have encountered with your membership charges. I can see that you have resolved this with my colleague. If you would like to discuss this further, please contact me at support@musclefood.com with the tagline 'FAO Sean' and I can be in touch. Thanks, Sean

Posted 4 years ago

“They sent me a parcel without previous notification, in spite of contacting them numerous times to request a delay for the delivery, they send me the parcel and leave it in my door. I'm on holidays but they didn't care about it, in addition, the customer service was less than inaccurate. I used to be a fan of this brand but from now on I will encourage everybody to do not buy their food”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about the issue you have encountered with your order. I can advise that we are looking into this to ensure that all issues are resolved and investigated thoroughly. I have sent over an email to you so we can get this resolved for you. Kind regards, Sean

Posted 4 years ago

“I wanted to rated zero. I used the food for max 3 months since March to May 2020, I notice that Muscle Food was charging 4 pounds continuously since I contacted them once I found out that they were charging me a membership charge which is the 4 pounds. 01st I wasn't aware that I needed to pay 4 pounds for a membership 02nd after canceling they are still charging me and we are now in August. ITS NOT OK, you should make it clear that there's a membership charge and definitely stop charging after one canceled! I am waiting for a reply from them and a full refund:(”

Helpful Report

Posted 4 years ago

Hi Liz, Thank you for your review. I'm terribly sorry to hear of the issues you have encountered with your membership. I can see that you have resolved this with my colleague. If you would like to discuss this further, please contact me at support@musclefood.com with the tagline 'FAO Sean' and I can be in touch. Thanks, Sean

Posted 4 years ago

“Ordered a lot of steak, braising steak & hache steak, £70. One pack of braising steak was 19 days out of date??? How can that even happen? Today I cooked a 170g rump steak and it was awful. 47g of it was pure gristle.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am so sorry to hear about this. My colleague will investigate and resolve this for you through the review left on Trust Pilot. Rest assured we will do what can internally to eliminate this from happening again. Kind regards, Candice

Posted 4 years ago

“No problems whatsoever; good quality, large chicken breasts.”

Helpful Report

Posted 4 years ago

Hi Jonathan, Thank you for your review. We always pride ourselves on delivering the highest level of service and I am delighted that you are happy with your order. If you ever have any questions, please do not hesitate to get in touch via the website. Have a lovely day! Kind regards, Candice Customer Support Manager

Posted 4 years ago

“I ordered my package with muscle, arrived on time was happy at first until I realised they gave me a out of date product and one of the packages I had wasn't sealed correctly, I wanted my money back but they had the cheak to give a 10 pound voucher or 1000 loyal points adds up to tenner i paid 66 pound at least half of it back i be happy poor service.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thank you for your review. I am so sorry to hear about the issues you have encountered. The correspondence shows that you were offered a refund of the affected item alongside a voucher. I have picked up your email and responded further via there so we can get this resolved. Your continues support and loyalty means so much to us and I would hate for you to remain unhappy. Thanks, Candice

Posted 4 years ago

“Quick service & great quality, well priced Keep up the good work”

Helpful Report

Posted 5 years ago

Hi Sharyn, Thank you for your great review, we really appreciate it. We do strive to provide the highest level of service and I am so happy to hear you are happy with your order. If you ever have any questions, please contact us via the website. Thanks, Candice

Posted 4 years ago

“Great value and good quality. Would definitely recommend.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for your great review. We always strive to provide the best possible service and I am delighted that you are happy with your order. if you ever have any questions, please get in touch with us via the website. Kind regards, Candice

Posted 5 years ago

“Great quality meat and good value too. Would definitely recommend to others.”

Helpful Report

Posted 5 years ago

Hi Ross, Thanks for taking the time to provide such great feedback! We pride ourselves on delivering excellent service and I am so glad that you love the food! Please don’t hesitate to contact us via our website if you have any queries. Oh and don’t forget to give your friends and family your unique Muscle Food referral code to earn points! https://www.musclefood.com/refer-your-friends Thanks, Becka

Posted 5 years ago

“Absolutely fantastic product easy to follow excellent taste of food. So much to choose from. When it’s delivered to you it is packed very well with ice packs Would definitely recommend this to anyone”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for your lovely review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your Muscle Food experience! If you ever have any questions, just visit our “Contact Us” page on www.musclefood.com. You can also reach us on Twitter and Facebook too! Thanks, Becka

Posted 5 years ago

“Good value and good on the macros too. Would like to see more fish included on the offers and in the hampers etc.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Candice

Posted 5 years ago

“Good value and good on the macros too. Would like to see more fish included on the offers and in the hampers etc.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. I will pass your feedback regarding Fish in hampers to the relevant department. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Candice

Posted 5 years ago

“good value and caters well for gluten free and also low fat dieters. Would like to see more offers on salmon and other fish.”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. I will pass your feedback regarding Salmon and other fish over to the relevant department. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Candice

Posted 5 years ago

“Good value meat”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to provide such great feedback! We pride ourselves on delivering excellent service and I am so glad that you love the meat! Please don’t hesitate to contact us via our website if you have any queries. Oh and don’t forget to give your friends and family your unique Muscle Food referral code to earn points! https://www.musclefood.com/refer-your-friends Thanks, Candice

Posted 5 years ago

“Very tasty lean meat. Easy to order, good value for money, well packaged with a choice of delivery day.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to provide such great feedback! We pride ourselves on delivering excellent service and I am so glad that you love the food! Please don’t hesitate to contact us via our website if you have any queries. Oh and don’t forget to give your friends and family your unique Muscle Food referral code to earn points! https://www.musclefood.com/refer-your-friends Thanks, Candice

Posted 5 years ago

“Great selection of meats with added extras, means I can share with my family & we're all fed for a really good price. Service is efficient & they provide ice packs to keep food fresh for upto 3 days if necessary.”

Helpful Report

Posted 5 years ago

Hi Nicola, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Candice

Posted 5 years ago

“Ordered from Musclefoods and payment taken, only to be advised a day later that they don't deliver to Guernsey and the website shouldn't have accepted my order. Which reminds me - I need to check that the refund came through!”

Helpful Report

Posted 5 years ago

Hi Maura, Thank you for your review. I am so sorry to hear about the issues you have encountered. This is due to a recent change in our courier and the extended delivery areas. I do apologise for any inconvenience caused. The refund has been issued and will go back into your account in the next 3-5 working days. Kind regards, Candice

Posted 5 years ago

“£200 worth of food "somewhere" and the best response time they can give me is 4 days for a copy and pasted e-mail to then be told I'm only eligible for a 50% refund because the address was wrong (although it doesn't exist in my muscle food address book!) Had support have been faster I have no doubt that I could have retrieved this food from the courier. For someone who's spent 1000s with this company in the past, the decline has been clear to see, I'll never buy a thing or refer ever again. You can stick your 50% refund up "Ian" the guy that emails you every day's a**. Absolutely pathetic.”

Helpful Report

Posted 5 years ago

Hi Tom, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Candice' and I can be in touch to ensure all issues are fully resolved. Thanks, Candice

Posted 5 years ago

MuscleFood is rated 4.3 based on 4,134 reviews