musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use, took weeks to process a refund for a faulty phone and still haven't had my money back. Ordered a iPhone 7 30th March, broke on 30th May. Sent the phone back and was informed I would get a refund. Told them I would order another phone from them whilst they processed the refund. Three weeks later I get an email saying they have fixed the phone and they are sending it back out to me. After contacting them and saying I want a refund not a repair, they said they miss-informed me on a number of occasions and its not policy to refund. When i got the repaired phone back this week, they hadn't fixed it correctly so had to send it back again! Still waiting for a refund and they say it will take at least another week due to a backlog of returns which says a lot! Do not use, better off paying a little extra and buying elsewhere.”

Helpful Report

Posted 6 years ago

“Absolute Con AVOID! took my Iphone 6 Plus to CEX who did tests and offered £45 it would have been a lot more but there was a small scratch on the side (not affecting the screen), I decided to try Music Magpie before I gave it to CEX and reluctantly put the phone as poor condition due to the scratch. They offered £51.00 which was more than CEX so obviously I went with Music Magpie! BIG MISTAKE as they have come back with Item not as described and offered a revised joke of £25.76 for a fully working good condition Iphone! My advise would be try a high street store in fact try anywhere else first, have been looking at similar online sites and they are offering more for the phone in a faulty condition than Music Magpie were for GOOD condition!!! If you want ripped off go with Music Magpie!!! DISGUSTED!.”

Helpful Report

Posted 6 years ago

“I sent my iPhone 8 in perfect condition. I keep my phones in a gorilla case I put it in the iPhone box I received it in then in another box with packing. They have told me the camera lens is smashed, I am very upset, I have asked for it back but I now have no money and a damaged phone and was basically called a liar”

Helpful Report

Posted 6 years ago

Hello, So this could be looked into further, could you please provide your order ID? Kind Regards, mM CS

Posted 6 years ago

“So I placed an order yesterday - 4th June 2019 in good faith. The order value was over £720. I paid for next day delivery in good faith. Their website says dispatched for next day delivery if ordered before 4pm. My order was placed at 3.30pm. I was on the phone to my credit card provider as the payment went through and they confirmed the payment had been taken and cleared straight away. So I had no reason to worry. So I thought. Music Magpie sent me my order confirmation within 5 minutes and a dispatch notice at 6pm that evening with a tracking ID for Royal Mail Special Delivery - Next day. I took the day off work to be here for the order. The item wasn't delivered and unfortunately because royal mail tracking was down I couldn't find out where it was. I spent HOURS speaking with MusicMagpie support who were adamant that the order was on it's way and despite them using Royal Mail Special Delivery (Ergo before 1pm) they told me I had to wait until 6pm. Little did I know that they knew full well what was going on and they were using the fact that Track and Trace was down to their advantage to cover their own lies. I think spent an hour on the phone to Royal Mail who confirmed to me after several checks the Tracking ID was given wasn't valid. Royal Mail informed me that MusicMagpie generate their own Royal Mail Tracking IDs and regularly tell people items have shipped when they haven't. I then went back to MusicMagpie support who when confronted with the truth magically admitted instantly the item hadn't yet been dispatched. They admitted the item wasn't on its way and hadn't left the warehouse. All they did was blame me and my payment. Again, more lies because I knew the payment went through instantly. They then claimed THEIR systems delayed processing the payment until 6.50pm, so the item missed the 4pm order cut off. THIS IS FALSE ADVERTISING. They cannot say order by 4pm for next day delivery but then not ship the order if their systems don't process the order. Now under UK distance selling law I have the right to cancel the order. Especially as it hasn't been dispatched. MusicMagpie lied. They charged me for next day delivery and didn't honour this. THEY LIED TELLING ME THE ITEM HAD BEEN DISPATCHED WHEN IT HADN'T. IT WASN'T UNTIL I CONFRONTED THEM WITH THE TRUTH THAT THEY FINALLY ADMITTED THE TRUTH Under UK law I have every right to cancel the order. We now know the order hasn't left the warehouse. Yet despite this they are breaking UK law by refusing to cancel the order and refusing to refund me. BE WARNED PEOPLE, THERE ARE NEGATIVE REVIEWS OF THIS COMPANY FOR A REASON. THEY IGHT BE IN THE MINORITY BUT I WISH TO GOD I HAD TAKEN THEM MORE SERIOUS OVER THE POSITIVE REVIEWS WHEN I PLACED MY ORDER. DO NOT SHOP WITH THESE PEOPLE UNLESS YOU WANT TO LOOSE HUNDREDS OF PIUNDS AND BE POWERLESS TO GET TI BACK.”

Helpful Report

Posted 6 years ago

Hello, So this can be looked into further, could you please provide your order ID? Kind Regards mM CS

Posted 6 years ago

“I have never dealt with such an arrogant unhelpful customer service department as this companies They are always right - even when proven to be wrong. Send items to them at your peril as the odds are they will claim they have either been received damaged or not received at all. Their motto is "the customer is always wrong" is my opinion of them”

Helpful Report

Posted 6 years ago

Hello, So we can look into this further, could you please confirm your order ID? Kind Regards, mM CS

Posted 6 years ago

“Abysmal company - I would never recommend them to anybody. They have a holier than thow attitude to customer complaints. I sent a good condition phone in only to be told the casing was bent. When it was returned it was not my phone that I had sent, further more it was returned in a different colour Apple box, with a different model label on it. Yet their systems are claimed to be right. My partner advises me he had issues a few years back with CDs he sent, they claimed 5 or 6 empty cases - no coincidence that it was the higher valued items”

Helpful Report

Posted 6 years ago

Hello, So we can look into this further, could you please confirm your order ID? This can be found on order confirmation email when placing the sell order. Kind Regards, mM CS

Posted 6 years ago

“An absolute scandal of an company. Sent my iPhone off with no scratches or dents, and received an email to say it was bent. Took photos of my phone before sending it. Please please don’t trust this company”

Helpful Report

Posted 6 years ago

Hello, We're very sorry to learn that your experience was not positive. When your device was received it was found to have bet casing therefore deeming it in faulty condition. Images can be provided upon request. We can assure you that we have highly trained staff in our technical assessment department who thoroughly test all device and we can only apologise that you are unhappy with this assessment. Your offer has been declined and your device was returned to you free of charge. We are very sorry for any inconvenience. Kind Regards, mM CS

Posted 6 years ago

“Always used music magpie and purchased many phones over the years promoting until now. Traded in my sons PS4 that was fully working and quoted £147 but when it was received by them told it was faulty and they would pay £14 !!!!!. NEVER NEVER will I use these people again stay clear”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn that your experience was not positive. We can assure you that we have highly trained staff in our technical department who assess all devices and we can only apologise that you are unhappy with the revised offer. Your device was found to be in faulty condition due to a hardware fault, ethernet port not working so unfortunately we are unable to offer further payment for this item. Your offer has been declined and your device will be returned to you free of charge within 48 working hours. Once again we apologise for any inconvenience. Kind Regards, mM CS

Posted 6 years ago

“Obviously you'll be able to tell I originally posted on Trust Pilot, but frankly I am so appalled at the service from this company that I wanted to share this for anyone considering using this company. The first bit of this is actually a response to Music Magpie's response (and a copy of their response) to my original review on Trust Pilot,. The second bit is my original review. If you want the short version, I'd advise not using this company if you want good customer service, a functioning product or not to end up out of pocket. So the ever so helpful people at Music Magpie have replied to my Trust Pilot review of their rather awesome service . . . only kidding, they have replied but they are neither helpful nor awesome. "We're sorry to learn that your experience was not positive. We can assure you that all devices are quality assessed before dispatch and we can only apologise that there appears to have been a mistake in this instance" Our returns procedure states that if your device develops a fault within 30 days of the order being placed then you are able to request a refund. As you contacted us out of this time period the returns department would see if they could repair or replace the fault first. Your device was successfully repaired and was returned to you 21/05. We are very sorry for any inconvenience" Doesn't that make everything better . . . erm, no! So, they are basically saying "whoops, that was us, we did that, but . . . [shoulder shrug]" Ultimately, whether the phone worked for 30 days is neither here nor there in the long run, the fact the phone was assessed by this company as functional when it clearly wasn't is the issue, and I am being penalised for their initial failings. I am shocked that they have accepted that they were at fault in sending out a phone which was ultimately unfit for purpose, but are unwilling to reimburse my money, money which I paid for a functional phone WHICH I WAS NOT SENT. I do not want a repaired phone from this company. Nothing about this whole experience is leading me to believe this is a company which I can trust or have confidence in. I really didn't think my experiences with this company could get any worse or be any less positive, but this is the one area where Music Magpie have exceeded my expectations, they have managed to get worse!!! I reiterate that I would steer clear of a company who supposedly quality assure their items before sending them out, manage to miss a fault in a phone, send it out, admit their fault and then think a half-hearted apology will make things better. I'll leave my initial rant below, but really, I can't state strongly enough that I would never, ever use this company again and I would never, ever advise anyone else using this company. If you're considering them, then really, don't . . I cannot stress strongly enough how utterly disappointed I am with this supposedly professional company. I bought a refurbished iPhone with them which completely ceased to function, I did a live chat with Apple (who were fantastic) and they made me an appointment with an Apple approved Premium Service Provider who tried to run a diagnostic on the phone, but couldn't as it was completely dead. Obviously, it would be lovely to say that a non-functioning mobile phone is not the end of the world, but . . . I don't have a landline and it's my main way of keeping in touch with my family and friends and I use it for work too. There was a creek and I was up it without a paddle. The phone was returned, and in the meantime I gave in and bought a brand new phone as I had lost confidence in the idea of a refurbished phone and had also lost my trust in a company that states on its website that "no matter what phone you buy, it will function perfectly" - obviously my definition of functioning perfectly and theirs are different as I had a vague notion they were implying the phone would be fit for purpose, as in it would actually function. How very silly of me to think that function and perfectly could have so many layers of meaning to them! So they got back to me and said they have successfully repaired the reported fault. Imagine my joy. Not. The phone that supposedly worked not supposedly works again. Except, I have no need of this newly resurrected phone, I have a phone which is working absolutely brilliantly (so well that I can now see that the previous phone was really not working terribly well even before it died), I have zero confidence that this fixed phone will stay fixed (after all, it was supposedly functioning perfectly when it was originally sent to me) and I have zero confidence or trust in a company that says it is sending out perfectly functioning products that really aren't and which are fundamentally unfit for purpose. I said, I don't really want the phone back, I have a new phone and I would like a refund. No dice. I said, I don't want the item returning. I want my money reimbursing as you sent out an item which was not fit for purpose (and that's ignoring the amount of inconvenience that I have experienced) and the original fault lies with the fact I was sent an item which was not fit for purpose. Also, no dice as they have ignored this request and sent out the item (as I have just found out). So glad to see that listening to the customer is another skill they have perfected! So now I am almost £600 out of pocket on a really marvellous phone that works really magnificently and which I am 100% happy with ... and a suddenly resurrected from the dead but unnecessary and unwanted phone that I imagine has undergone the same rigorous tests as it had previously (you'll remember, that was the time where I got the phone and it ceased to function). Pardon me if I am somewhat dubious and less than 100% confident at this stage. So you can maybe understand that I don't want the repaired phone returning to me because I don't have confidence in it, and I also don't want a replacement as I don't really have confidence that a replacement would be any better. I want the money that I spent on an item which was not fit for purpose and which I returned because it was faulty. So if you realllllly want to be messed around, get a phone that may well cease to function leaving you stuck in limbo, have the company ignore your request that they not send you the item in question, and in general really leave you massively inconvenienced and out of pocket - then these are really the guys for you, they have that down. If you want an easy life and a phone that works and good customer service then maybe go elsewhere, maybe anywhere else, maybe far, far, far, far away . . . maybe just tie two tin cans together with some string as that would work better than the phone I got.”

Helpful Report

Posted 6 years ago

Hello, We are very sorry for then inconvenience you have experienced with your order. Unfortunately as you have contacted musicMagpie outside of our 30 day refund policy the returns department would look to repair or replace the device before a refund is issued. Your return was successfully repaired and returned to you on 21/05. Once again we are very sorry for any inconvenience caused regarding this issue. Kind Regards, mM CS

Posted 6 years ago

“Hello. I sent samsung s7 to this company and wrote 5 emails. I have not received an answer until today. this is a company of thieves and cheats”

Helpful Report

Posted 6 years ago

“Hello. I sent samsung s7 to this company and wrote 5 emails. I have not received an answer until today. this is a company of thieves and cheats”

Helpful Report

Posted 6 years ago

Hi Dominik, We are sorry to learn that your experience was not positive. From reviewing your order, we can see that your order arrived with us on 16/05/2019. When we received and tested the device, we found that it is still locked to a Google account and an email was sent on 17/05/2019 to let you know we were unable to process the item whilst it is locked. The item has now been returned, free of charge via Royal Mail 48hr tracked delivery and should be with you shortly. If you still wish to sell your device, you will need to remove the Google account and create a new order. Kind Regards, mM CS

Posted 6 years ago

“The company has a very bad habit of Denying receipt of items and thus not paying for them, the odd game here or blu ray there, I have spoken to them about this and some employees have near enough admitted that this is an issue with there warehouse and then paying for the item but occasionally they will not admit fault or deal with the issue, leaving the customer out of pocket, this is criminal.”

Helpful Report

Posted 6 years ago

“A total rip off!offered £81 then was told £15,apparently because of screen burn.total lie,keep away from this site.”

Helpful Report

Posted 6 years ago

Hi Michelle, We are sorry to learn that your experience was not positive. Having looked into your order, we can see that our original offer was £81.00 for a G925 Galaxy S6 Edge locked to O2 in good condition. However, when we received and tested the device, we found that the item is a G925 Galaxy S6 Edge, unlocked and in faulty condition due to screen damage. Whilst this does not necessarily affect the functionality of the device, it is classified under our ‘Faulty’ specifications. Screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines (showing mainly on clear white screen). As this is a fault with the LCD we are not able to offer a higher price than offered for this order, meaning your offer was revised to £15.00. We can see that this offer has now been declined and is being returned, free of charge via Royal Mail 48hr tracked delivery, you will receive the item shortly. Kind Regards, mM CS

Posted 6 years ago

“This company is fraudulent! I sold them my iPhone XS Max, I send it with tracked delivery. I tracked it and it appears to have been delivered on the 10th of April - it was signed by S GRANTHAM (an employee in their organisation). Weeks after not getting my payment I contacted them and they said the parcel got lost withing their organisation and they are still looking for it. They have been "investigating" this for over a month now. I send them my device with trust, they lost it and they didn't even mention compensation. I have reported them to Action Fraud UK Police (https://www.actionfraud.police.uk/) and i am awaiting for their action. I hope they get penalized.”

Helpful Report

Posted 6 years ago

“They didn't pay my refer a friend fee and have not replied to my email to query it”

Helpful Report

Posted 6 years ago

“Avoid! I've sold my iPhone 8plus, I had a message and email that they have recieved it and that the offer has been accepted. Next day payment supposed to be scheduled. I haven't recieved anything. I've called them continuously every day for 2 week. £330 is a lot of money to me. Customer service is useless. They lied to me that the payment has been issued and I will receive it the next day. Every day same story no payment. The call handler refused to put me through to a supervisor. It has been the most successful experience. Never again. If you need to get paid for your item choose a different company.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to learn that your experience was not positive. Your order was received and completed on 17/04 and payment was sent on the next working day, however this payment appeared to have failed. Your payment was then re-issued on 26/04 and after confirming that you still hadn't received payment due to what seemed like a fault with paypal transactions, your payment was again re-issue on 01/05 via bank transfer. We can assure you that we were doing everything we can to ensure that your payment was sent and we can only apologise for the delay and any inconvenience caused in this process. Kind regards, mM CS

Posted 6 years ago

“i sent in my ipod touch 5 and they said it was worth £5 and when i asked for it back they too weeks and didnt even send it back in the box i send it in and it didnt have the charger or earphones i send it back in”

Helpful Report

Posted 6 years ago

“I have sent in my Macbook Air that was rated as 'condition-good' according to their online test. The offer was £310 and was reduced to £31, giving the reason that the battery is allegedly not charging: "Reason: Battery - not charging". This is incorrect as I have screenshot pictures from the day I sent the item that the battery is charging up to 100%. When I complained about this, the reason for rejection changed to: "...an issue with the battery as it was only charging to a capacity of 54%". This means they changed their rejection reason (and neither of them is true) and have not listed battery charge capacity under 'faulty condition' (see lists below). Good condition = "Charger and battery present; Powers on/remains on (when not plugged into charger)" (which is true in my case, additionally it is charging up to 100%), faulty condition = "Does not power on/remain on (when plugged into charger)". This company will find faults that are not listed clearly in order to lower the offer price. This is misleading customers and misusing their trust. Condition - Good: Fully functional - all parts inc. system software All keys and touchpad work All drives work Complete with RAM and HDD Charger and battery present No more than light wear and tear (no cracks, water damage or damage to screen) Powers on/remains on (when not plugged into charger) Condition - Faulty: Non fully functional in accordance with model specifications Smashed or heavy wear to screen Liquid damage Missing or faulty HDD Faulty Ports BIOS or power on password (note this is not a password to get into Mac OS) Does not power on/remain on (when plugged into charger) 3 or more Poor condition faults”

Helpful Report

Posted 6 years ago

“It’s hard for me to state exactly how appalling Music Magpie are as a company and how awful my recent experience has been in selling them a number of media and tech items. Firstly, they initially offered me £350 for my perfectly functional iPad Pro, but upon receipt of the item revised it to £35 as they classified it as ‘faulty’. It took me a week and half to get it back, but when I did was able to sell it to CEX for £305, who classified it as Grade A. Secondly, they lost the Apple Pencil I sent with the order and now refuse to pay me for the item. I sent it carefully packed with its spare nib and charging connector, along with a packing list so whomever opened the box could check that everything had been supplied. Thirdly, they received my items on 15th April according to Royal Mail’s website. It’s now the 30th April and I still haven’t been paid for the other items I sent. To make matters infinitely worse I have made one phone call and sent three e-mails about all of this and no one in their customer service team seems to care in the least. Their agents have been dismissive and unhelpful. Music Magpie had the audacity to send me an e-mail asking for feedback on the transaction and even when I detailed everything stated above on the form they still didn’t contact me. I’m absolutely stunned at how little a company can care about their customers. This is the fourth time I’ve sold items to them - my previous orders total nearly £500 of items that they have purchased from me. I’ve also bought a large number of blu rays from them in the past. Previously I would have said they were a good company to deal with, but that is evidently no longer true. I trusted them with my valuable tech items and they have utterly ripped me off. Will never use them again and if I could get someone in customer services to actually listen to me, I’d be asking them to delete my account.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to learn that your experience was not positive. We can assure you we thoroughly check and assess all orders once they are received and we can only apologise for the inconvenience you have received within this process. When we received the IPad pro on your order, your offer was revised due to pressure marks on the screen and liquid damage to your device unfortunately deeming it faulty. The offer has since been declined and your device was returned to you free of charge. Although we appeared to have received the Keyboard with the deceive which has been accepted, the IPad pro pencil appears to have been missing when your order was checked. This has now been passed to the relevant department who will look into this issue further for you and you will be contacted shortly. Once this matter is resolved your order will be completed and payment for your order will be issued. Once again, We apologise for the delay and any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Continually failing to comply with a simple GDPR request, a team full of customer service assistants who appear to have received no GDPR training and fundamentally don't understand the difference between an unsubscribe and a right to be forgotten request, a complaints email address that doesn't work (bounces)... I've given up now after sending 8 emails - not a company I trust with my personal or financial data, regret dealing with them and won't be dealing again.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to learn that your experience was not positive. Can you please confirm as to whether you would like to unsubscribe or if you are requesting full data removal so we can action this. If you do wish to raise a complaint, our complaints email address is customer.complaints@musicmagpie.co.uk Kind Regards, mM CS

Posted 6 years ago

musicMagpie is rated 4.6 based on 9,503 reviews