MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,840 Reviews

89 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,840 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and quick delivery....what more could you ask for? I bought Ugg slippers for my daughter and she loved them! Thanks, MCB!!”

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Posted 5 years ago

“I didnt receive the right color nor was there and invoice so i could exchange for the color id like”

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Posted 5 years ago

Hello Michele, Sorry, I was unable to find any emails or messages from you, so I am unable to look into the problem. I see you ordered 2 pairs of boots, please email us at help@mcozyboots.com with the details of the issue you're experiencing. Thank you.

Posted 5 years ago

“Kudos to Great customer service. 100% Genuine UGG. Fast order processing. Competitive prices.”

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Posted 5 years ago

“I love my Slippers ordered from My Cozy Boots. And... they have this very cool tracking system in place in place which notifies you each step of the way.”

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Posted 5 years ago

“Shipped quick— boots in perfect condition, box a little damaged though”

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Posted 5 years ago

“Very fast shipping”

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Posted 5 years ago

“They came in a timely fashion but they looked scuff on the top of both my boots.”

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Posted 5 years ago

“I loved my experience with My Cozy Boots. My delivery was on time and the boots meet my standard I will definitely buy more items in the future.”

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Posted 5 years ago

“Love my boots! Fast shipping. Great quality. Highly recommend! 🙂👍”

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Posted 5 years ago

“Excellent products. Thank you so much”

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Posted 5 years ago

“Great slippers. My cozy Boots very fast shipping”

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Posted 5 years ago

“Love my boots!”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Very Poor customer service!! I'm having to submit a resolution of dispute with PayPal in order for MyCozyBoots to approve a return authorization for a peach pair of Ugg Amie boots purchase on 2-11-21. By their admission delivery confirmation on 2-17-21, which puts me clearly inside of the 14-day return policy that they have and they want to charge a 30% restocking fee which is breaking their own policies. I attempted to return the Ugg Amie boots on 3-2-21. I was trying to do an exchange for the Ugg rose gold with the hassle I was having on the website, however I ended up just purchasing the Uggs and attempting to return a pair on 3-2-21 (17181920 21 22 23 24 25 26 27 28 1st 2nd) additionally my claim is the shoes were delivered on the 2-25-21. I sent a lot of emails too help at my cozyboots.com and I emailed the person directly through PayPal.And, and still I haven't received a return authorization. You cannot call and talk with anyone, the online chat is a supreme joke and apparently when dealing with PayPal there's a 3-day waiting response and that has been the most followed procedure by Mycozy boots. What I would say to someone who is interested in purchasing boots from mycozyboots.com is to first read the policies, understand the policies, make sure you know your size because I'm telling you it is an extreme hassle to return with most th incompetent customer service that I have ever experienced. So Buyer Beware”

MyCozyBoots 1 star review on 13th March 2021

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“RETURNS/EXCHANGES NOT HONORED. I’m very disappointed in customer service. I have an email exchange assuring me that it was fine to send the boots back with a request for exchange. I did that two months ago. After several weeks of no boots and no updates, I tried the live chat option. No response. Then I sent a sent a follow up email to see where we were in the process. I have now emailed several times, always including the email thread so you can read the full story. Zero response. No boots. No email. No request of further info. Zip. Nada. Nothing. I’m extremely frustrated and bummed - had hoped to be a repeat customer... The boots were great, just a size too small (which is weird, because I have other Uggs in size 8 that fit fine... but oh well) I’ve looked everywhere for a phone number for y’all but can find none.”

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Posted 5 years ago

“Sorry to say, but the right boot is wider than the left one. Not only can I feel the difference but I can even visually see that the right is bigger than the left when put next to each other. I emailed them but have gotten no response. Tried to find a phone number, but can't seem to get one. I did read the reviews from other customers but I thought I'd give it a shot. This is my first order with them. Everyone deserves a shot, and this was theirs. I won't buy from them again.”

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Posted 5 years ago

“Super fast shipping and very smooth transaction. Exactly what i orderef”

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Posted 5 years ago

“As shown, on time and great price 👍🏾”

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Posted 5 years ago

“My boots arrived very quickly. The package they arrived in was intact. The boots are very comfortable and just what I was hoping for.”

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Posted 5 years ago

MyCozyBoots is rated 4.6 based on 2,840 reviews