MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,810 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,810 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great slippers. My cozy Boots very fast shipping”

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Posted 4 years ago

“Love my boots!”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very Poor customer service!! I'm having to submit a resolution of dispute with PayPal in order for MyCozyBoots to approve a return authorization for a peach pair of Ugg Amie boots purchase on 2-11-21. By their admission delivery confirmation on 2-17-21, which puts me clearly inside of the 14-day return policy that they have and they want to charge a 30% restocking fee which is breaking their own policies. I attempted to return the Ugg Amie boots on 3-2-21. I was trying to do an exchange for the Ugg rose gold with the hassle I was having on the website, however I ended up just purchasing the Uggs and attempting to return a pair on 3-2-21 (17181920 21 22 23 24 25 26 27 28 1st 2nd) additionally my claim is the shoes were delivered on the 2-25-21. I sent a lot of emails too help at my cozyboots.com and I emailed the person directly through PayPal.And, and still I haven't received a return authorization. You cannot call and talk with anyone, the online chat is a supreme joke and apparently when dealing with PayPal there's a 3-day waiting response and that has been the most followed procedure by Mycozy boots. What I would say to someone who is interested in purchasing boots from mycozyboots.com is to first read the policies, understand the policies, make sure you know your size because I'm telling you it is an extreme hassle to return with most th incompetent customer service that I have ever experienced. So Buyer Beware”

MyCozyBoots 1 star review on 13th March 2021

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“RETURNS/EXCHANGES NOT HONORED. I’m very disappointed in customer service. I have an email exchange assuring me that it was fine to send the boots back with a request for exchange. I did that two months ago. After several weeks of no boots and no updates, I tried the live chat option. No response. Then I sent a sent a follow up email to see where we were in the process. I have now emailed several times, always including the email thread so you can read the full story. Zero response. No boots. No email. No request of further info. Zip. Nada. Nothing. I’m extremely frustrated and bummed - had hoped to be a repeat customer... The boots were great, just a size too small (which is weird, because I have other Uggs in size 8 that fit fine... but oh well) I’ve looked everywhere for a phone number for y’all but can find none.”

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Posted 4 years ago

“Sorry to say, but the right boot is wider than the left one. Not only can I feel the difference but I can even visually see that the right is bigger than the left when put next to each other. I emailed them but have gotten no response. Tried to find a phone number, but can't seem to get one. I did read the reviews from other customers but I thought I'd give it a shot. This is my first order with them. Everyone deserves a shot, and this was theirs. I won't buy from them again.”

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Posted 4 years ago

“Super fast shipping and very smooth transaction. Exactly what i orderef”

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Posted 4 years ago

“As shown, on time and great price 👍🏾”

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Posted 4 years ago

“My boots arrived very quickly. The package they arrived in was intact. The boots are very comfortable and just what I was hoping for.”

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Posted 4 years ago

“Site claims in many places that shipping in the USA is FREE. I just argued with this company who says that statement is not true. If untrue, why would you advertise that? This is straight up misleading and illegal business practice. I am most definitely filing multiple complaints everywhere I can.”

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Posted 4 years ago

Hello Amanda, We're sorry about your experience. Our shipping policy clearly states that shipping is free on orders $50+: https://mcozyboots.com/pages/shipping

Posted 4 years ago

“I love my UGGS that I bought. I was a bity skeptical at first but upon receiving them they are genuine UGGS. They fit perfectly and shipping was super fast. I received them within a few days.”

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Posted 4 years ago

“Great”

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Posted 4 years ago

“fast service, the fit is perfect! love my new rainboots!”

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Posted 4 years ago

“Very easy to buy from. Delivery was super fast. Would buy again.”

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Posted 4 years ago

“My first purchase of UGGs from My Cozy Boots and I’m delighted with how they fit, quality and style, prompt delivery.”

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Posted 4 years ago

“I love it. They are different and unique. Arrived in a timely manner and good quality. No issues. I will definitely recommend them and order from here again.”

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Posted 4 years ago

“Purchased Uggs as a gift. They were loved however, arrived 2 days late.”

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Posted 4 years ago

“No complaints”

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Posted 4 years ago

“Fast shipping! Love my new slippers”

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Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,810 reviews