MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,736 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Uggs Cecile boots under the impression that I was going to be receiving boots with its original tags attached. However, the boots did not have any tags attached. I am not too disappointed though because the boots still appeared to be in brand new condition.”

Helpful Report

Posted 6 years ago

“The shopping and arrival of the product was very timely. I have contacted the company due to issues with returns . I cannot find or pull up shipping instructions to return the product . I still need help with that and would like a new link or email so that I can ship my return back . I feel like I was approached with the attitude as we sent the instructions now do it . Only the instructions were incomplete and I need those instructions to be able to complete my return. I have tried many ways to get this information I have even read your terms and your policies and I have checked your frequently asked questions and I have even logged onto my home computer to see if I could find an attachment on one of the emails and still I cannot get the shipping instructions . So please help me out and send me a new set of shipping instructions . Thank you I AM PLEASED WITH THE CUSTOMER SERVICE AND THE PRODUCTS. They continued to very promptly answer all my emails and made sure that all my questions were fully answered. Thank you for great customer service.”

Helpful Report

Posted 6 years ago

Hello Marti, you have emailed us twice regardig return instructions from twi different email addresses and we responded immediately to both of your requests. We have emailed you detailed step by step instructions to the email address you used to request a return. If you still have issues understanding them, please contact us via email again. Thank you.

Posted 6 years ago

“I’m happy it was a good decision”

Helpful Report

Posted 7 years ago

“The boots are very comfortable. However,the pic did not show the from the and when it arrived there were crystals on them which I don’t like”

Helpful Report

Posted 7 years ago

Hi Adrian, we are sorry you didn’t notice the crystals in the picture, they were shown but they are indeed very similar in color to the boots themselves and can be easily overlooked ;). https://mcozyboots.com/products/ugg-classic-short-crystal-diamond-emerald-suede-sheepskin-boots-size-us-10-new

Posted 7 years ago

MyCozyBoots is rated 4.6 based on 2,736 reviews