MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,737 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how MyCozyBoots made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MyCozyBoots 5 star review on 18th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Slippers ordered from My Cozy Boots. And... they have this very cool tracking system in place in place which notifies you each step of the way.”

Helpful Report

Posted 4 years ago

“Shipped quick— boots in perfect condition, box a little damaged though”

Helpful Report

Posted 4 years ago

“Very fast shipping”

Helpful Report

Posted 4 years ago

“They came in a timely fashion but they looked scuff on the top of both my boots.”

Helpful Report

Posted 4 years ago

“I loved my experience with My Cozy Boots. My delivery was on time and the boots meet my standard I will definitely buy more items in the future.”

Helpful Report

Posted 4 years ago

“Love my boots! Fast shipping. Great quality. Highly recommend! 🙂👍”

Helpful Report

Posted 4 years ago

“Excellent products. Thank you so much”

Helpful Report

Posted 4 years ago

“Great slippers. My cozy Boots very fast shipping”

Helpful Report

Posted 4 years ago

“Love my boots!”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Very Poor customer service!! I'm having to submit a resolution of dispute with PayPal in order for MyCozyBoots to approve a return authorization for a peach pair of Ugg Amie boots purchase on 2-11-21. By their admission delivery confirmation on 2-17-21, which puts me clearly inside of the 14-day return policy that they have and they want to charge a 30% restocking fee which is breaking their own policies. I attempted to return the Ugg Amie boots on 3-2-21. I was trying to do an exchange for the Ugg rose gold with the hassle I was having on the website, however I ended up just purchasing the Uggs and attempting to return a pair on 3-2-21 (17181920 21 22 23 24 25 26 27 28 1st 2nd) additionally my claim is the shoes were delivered on the 2-25-21. I sent a lot of emails too help at my cozyboots.com and I emailed the person directly through PayPal.And, and still I haven't received a return authorization. You cannot call and talk with anyone, the online chat is a supreme joke and apparently when dealing with PayPal there's a 3-day waiting response and that has been the most followed procedure by Mycozy boots. What I would say to someone who is interested in purchasing boots from mycozyboots.com is to first read the policies, understand the policies, make sure you know your size because I'm telling you it is an extreme hassle to return with most th incompetent customer service that I have ever experienced. So Buyer Beware”

MyCozyBoots 1 star review on 13th March 2021

Helpful Report

Posted 4 years ago

“Great customer service”

Helpful Report

Posted 4 years ago

“RETURNS/EXCHANGES NOT HONORED. I’m very disappointed in customer service. I have an email exchange assuring me that it was fine to send the boots back with a request for exchange. I did that two months ago. After several weeks of no boots and no updates, I tried the live chat option. No response. Then I sent a sent a follow up email to see where we were in the process. I have now emailed several times, always including the email thread so you can read the full story. Zero response. No boots. No email. No request of further info. Zip. Nada. Nothing. I’m extremely frustrated and bummed - had hoped to be a repeat customer... The boots were great, just a size too small (which is weird, because I have other Uggs in size 8 that fit fine... but oh well) I’ve looked everywhere for a phone number for y’all but can find none.”

Helpful Report

Posted 4 years ago

“Sorry to say, but the right boot is wider than the left one. Not only can I feel the difference but I can even visually see that the right is bigger than the left when put next to each other. I emailed them but have gotten no response. Tried to find a phone number, but can't seem to get one. I did read the reviews from other customers but I thought I'd give it a shot. This is my first order with them. Everyone deserves a shot, and this was theirs. I won't buy from them again.”

Helpful Report

Posted 4 years ago

“Super fast shipping and very smooth transaction. Exactly what i orderef”

Helpful Report

Posted 4 years ago

“As shown, on time and great price 👍🏾”

Helpful Report

Posted 4 years ago

“My boots arrived very quickly. The package they arrived in was intact. The boots are very comfortable and just what I was hoping for.”

Helpful Report

Posted 4 years ago

“Site claims in many places that shipping in the USA is FREE. I just argued with this company who says that statement is not true. If untrue, why would you advertise that? This is straight up misleading and illegal business practice. I am most definitely filing multiple complaints everywhere I can.”

Helpful Report

Posted 4 years ago

Hello Amanda, We're sorry about your experience. Our shipping policy clearly states that shipping is free on orders $50+: https://mcozyboots.com/pages/shipping

Posted 4 years ago

“I love my UGGS that I bought. I was a bity skeptical at first but upon receiving them they are genuine UGGS. They fit perfectly and shipping was super fast. I received them within a few days.”

Helpful Report

Posted 4 years ago

“Great”

Helpful Report

Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,737 reviews