My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,492 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery & excellent photo on canvas.”

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Posted 6 years ago

“I have never been let down by MyPicture. Always great quality at a fair price. Thank you.”

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Posted 6 years ago

“Bought my canvas with a discount code and I am delighted! I wasn’t sure how it would turn out as it was really cheap but it’s great! Really happy x”

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Posted 6 years ago

“Amazing price and quality. Delivery was fast”

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Posted 6 years ago

“Easy site to use. Fast delivery and good value for money. Will definitely use again.”

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Posted 6 years ago

“Fantastic quality fantastic price”

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Posted 6 years ago

“I ordered a canvas for £52 and TWO days later they e-mailed me with an offer for £22 for exactly the same product and size. I contacted them and they would do nothing even though this had not been delivered. I asked for a price promise and all they could do was quote German law. Disgusting non service”

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Posted 6 years ago

“So disappointed with this print a lot darker than original photo and blurred won’t use this company again”

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Posted 6 years ago

“This company sent me a faulty print i sent them images which they acknowledged they were at fault, they offered me a replacement but this would arrive to late as it was a gift, i had to buy an alternative product. they have refused to offer me a refund, and despite endless emails they wont refund me just offered me a 50% discount on a new order, like why would i use them again. I would not use these people again. DO NOT USE DO NOT USE.!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“I ordered a canvas. Uploaded a great image of a Lion in the sunlight and waited. When the canvas arrived it was of poor quality. What had been a sharp image was blurry and grey certainly not Lion colour. A replacement arrived , this time the Lion was yellow and the surrounding grass lime green. After endless emails and uploading photographs of the defective products I have been told that their production team have said the products are of a high standard and exactly as I uploaded. I did not upload a soft blurred image of either a grey or yellow lion. Shocking products and will not be ordering from them again. They did offer me 50% off another product but i'm not taking the risk.”

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Posted 6 years ago

“Ordered a blanket for my stepson 21st present and it is absolutely amazing and I'm so happy with the quality and service.Thankyou.”

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Posted 6 years ago

“Ordered a 40x40cm cushion for my mums birthday ... charged correct price but received a print instead? Their response is this is what you ordered? No I didn’t! Still awaiting further response! Not impressed”

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Posted 6 years ago

“Ordered a personalised puzzle for my Father. The photo was clear when uploaded and bright, however the picture on the puzzle is almost completely black. There was no warning with regards to the resolution of the picture when uploaded and on checking their website after we received the item, the company do not accept responsibility for poor visual quality and do not offer refunds. A resolution warning is a basic tool used by personalisation companies. Very disappointed with the item, would not order again.”

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Posted 6 years ago

“I ordered 19th jan recieved my.order on 25th jan..very happy with my two canvases..good value for money will diffently be ordering again very soon 😊”

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Posted 6 years ago

“This company corrupt total fraudsters there communication is terrible ...never reply to emails! When calling your left on hold then told there to busy to call bck later !! Ive been contacting them for 2month still no resolve!! I'm going to seek legal advice as im not happy they have taken my money for faulty goods!!! DO NOT USE THIS COMPANY”

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Posted 6 years ago

“Poor communication and very rude.”

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Posted 6 years ago

“I ordered a large canvas it has come with a slit through it but packaging is all fine! I have been trying to contact this company for over a week with no one response! I am very annoying and will be taking this further!!!”

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Posted 6 years ago

“Absolutely shocking customer service. No product, won't reply to emails or answer phone. Ordered 2 canvas prints that my 14 year old bought with all his Christmas money. No confirmation email and no products so have emailed several times -no reply. Tried phoning but kept hanging then told to try again and cut off! Were quick enough to take the cash out my account though! Do not use this company -wish I had read the other reviews first.”

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Posted 6 years ago

“Awful!!! Do not get pictures from them! We ordered 3 pictures 2 are bluired and 1 has a white line. The costumer service does not answer!”

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Posted 6 years ago

“Was sent the wrong photo cushion! I should have a couple and their dog and I got a photo of two ladies. I keep emailing the company but they are just ignoring me! I would not use this company and I would give it no stars if I could. Sounds like they are ignoring everyone 🙈”

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Posted 6 years ago

My-Picture.co.uk is rated 4.6 based on 4,492 reviews