“The quality of the cushions was really good and there was just one small problem with the print but the customer service team were excellent and helped me rectify it and get a replacement at no cost. Very impressed with this company”
“I ordered a canvas for £52 and TWO days later they e-mailed me with an offer for £22 for exactly the same product and size.
I contacted them and they would do nothing even though this had not been delivered.
I asked for a price promise and all they could do was quote German law.
Disgusting non service”
“This company sent me a faulty print i sent them images which they acknowledged they were at fault, they offered me a replacement but this would arrive to late as it was a gift, i had to buy an alternative product. they have refused to offer me a refund, and despite endless emails they wont refund me just offered me a 50% discount on a new order, like why would i use them again. I would not use these people again. DO NOT USE DO NOT USE.!!!!!!!!!!!!!!!!!!!”
“I ordered a canvas. Uploaded a great image of a Lion in the sunlight and waited. When the canvas arrived it was of poor quality. What had been a sharp image was blurry and grey certainly not Lion colour. A replacement arrived , this time the Lion was yellow and the surrounding grass lime green. After endless emails and uploading photographs of the defective products I have been told that their production team have said the products are of a high standard and exactly as I uploaded. I did not upload a soft blurred image of either a grey or yellow lion. Shocking products and will not be ordering from them again. They did offer me 50% off another product but i'm not taking the risk.”
“Ordered a 40x40cm cushion for my mums birthday ... charged correct price but received a print instead? Their response is this is what you ordered? No I didn’t! Still awaiting further response! Not impressed”
“Ordered a personalised puzzle for my Father. The photo was clear when uploaded and bright, however the picture on the puzzle is almost completely black. There was no warning with regards to the resolution of the picture when uploaded and on checking their website after we received the item, the company do not accept responsibility for poor visual quality and do not offer refunds. A resolution warning is a basic tool used by personalisation companies. Very disappointed with the item, would not order again.”
“This company corrupt total fraudsters there communication is terrible ...never reply to emails! When calling your left on hold then told there to busy to call bck later !! Ive been contacting them for 2month still no resolve!! I'm going to seek legal advice as im not happy they have taken my money for faulty goods!!! DO NOT USE THIS COMPANY”
