“Ordered 4 calendars with pics of the children, to give out as Xmas presents. On opening them up 7 out of 12 pictures the heads are missing! £37 this cost. Email keeps bouncing back!!”
“First two orders of framed photos in July very happy with but then, in the period since, they marginally changed the sizes of their frames. It mean't that upon receiving my latest order in December, my photos and frames (which I had intended to hang alongside those originally ordered) were 10% smaller. I was extremely upset and upon pointing this out to them I found their customer service to be woefully inadequate. No offer of a refund, no attempt whatsoever to acquire any of the previous sized frames (only needed 3!), just an offer of a discounted next order.”
“After receiving an email with a deal that was amazing. It turned out just to be too good to be true.
I used the link in my email to access the "deal". Once I went through the process of ordering my canvas, I was redirected to log in. It wasnt until I got to the payment that I noticed the change in price. I assumed it was a glitch and could be sorted after the fact.
After many emails back and forth. With "customer service" (or lack thereof) they tell me there is nothing they can do.
I'll be taking my business elsewhere!”
“Terrible experience with this company. Invalid tracking number supplied. Took ages to deliver and then they weren't my pictures! This is the second time this has happened....I ordered again after the first mistake believing these things happen very occasionally.
Customer services unhelpful. Refund request but customer services ignoring my emaild
Do not use this company you will have problems”
“Original offer which enticed me to the site was amazing value however the canvas sent was very disappointing, majority of image cut off and was blurry. Had then ordered framed prints costing over £40, again very disappointing. Cheap quality frame, poorly finished, plastic instead of glass front, description misleading. Not worth the money. Every time I look at one of the prints I can't believe I was suckered into paying £25. The mugs were ok but not any better than I could get at a supermarket cheaper. Will NOT be using again. As they say, if it seems too good to be true it probably is.”
“I ordered a canavas which I no longer wanted. I emailed them twice labelling the email as “urgent” same day to cancel the order but no reply at all. It arrived but with out of focus photo, I paid more than £48. Now I have a photo which I no longer wanted with no people on the canavas. Extremely furious. Have have attached the photo but blurred the faces for privacy.”
“Over a week after I ordered I was informed that there had been a production error and my item would be remade. I emailed straight away to inform them this was no longer required as it would not arrive in time for the event this was ordered for but they responded with an unfriendly, extremely long copy and paste job with bad English saying they could not refund due to terms and conditions but they haven’t stuck to their agreement to deliver within a week!!!”
“My girls are going to absolutely love their pillows for Xmas with their cat Monty on. Really pleased with how the picture has printed, the Price/quality and the service. Thank- you.”
