My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,492 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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Metrics

4.6

Based on 4,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First two orders of framed photos in July very happy with but then, in the period since, they marginally changed the sizes of their frames. It mean't that upon receiving my latest order in December, my photos and frames (which I had intended to hang alongside those originally ordered) were 10% smaller. I was extremely upset and upon pointing this out to them I found their customer service to be woefully inadequate. No offer of a refund, no attempt whatsoever to acquire any of the previous sized frames (only needed 3!), just an offer of a discounted next order.”

Helpful Report

Posted 5 years ago

“After receiving an email with a deal that was amazing. It turned out just to be too good to be true. I used the link in my email to access the "deal". Once I went through the process of ordering my canvas, I was redirected to log in. It wasnt until I got to the payment that I noticed the change in price. I assumed it was a glitch and could be sorted after the fact. After many emails back and forth. With "customer service" (or lack thereof) they tell me there is nothing they can do. I'll be taking my business elsewhere!”

Helpful Report

Posted 5 years ago

“Terrible experience with this company. Invalid tracking number supplied. Took ages to deliver and then they weren't my pictures! This is the second time this has happened....I ordered again after the first mistake believing these things happen very occasionally. Customer services unhelpful. Refund request but customer services ignoring my emaild Do not use this company you will have problems”

Helpful Report

Posted 5 years ago

“Original offer which enticed me to the site was amazing value however the canvas sent was very disappointing, majority of image cut off and was blurry. Had then ordered framed prints costing over £40, again very disappointing. Cheap quality frame, poorly finished, plastic instead of glass front, description misleading. Not worth the money. Every time I look at one of the prints I can't believe I was suckered into paying £25. The mugs were ok but not any better than I could get at a supermarket cheaper. Will NOT be using again. As they say, if it seems too good to be true it probably is.”

Helpful Report

Posted 5 years ago

“Delivery was good, and well packaged.Very pleased with the item just what I hoped it would be.”

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Posted 5 years ago

“I ordered a canavas which I no longer wanted. I emailed them twice labelling the email as “urgent” same day to cancel the order but no reply at all. It arrived but with out of focus photo, I paid more than £48. Now I have a photo which I no longer wanted with no people on the canavas. Extremely furious. Have have attached the photo but blurred the faces for privacy.”

Helpful Report

Posted 5 years ago

“Over a week after I ordered I was informed that there had been a production error and my item would be remade. I emailed straight away to inform them this was no longer required as it would not arrive in time for the event this was ordered for but they responded with an unfriendly, extremely long copy and paste job with bad English saying they could not refund due to terms and conditions but they haven’t stuck to their agreement to deliver within a week!!!”

Helpful Report

Posted 5 years ago

“My girls are going to absolutely love their pillows for Xmas with their cat Monty on. Really pleased with how the picture has printed, the Price/quality and the service. Thank- you.”

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Posted 5 years ago

“Really good quality extremely pleased, and the offer is brillaint !”

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Posted 5 years ago

“Excellent fast service, good quality canvas & frame.”

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Posted 5 years ago

“I love this web site ,you can put photos up to be made and they are fantastic looking I’m so happy with the service too”

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Posted 5 years ago

“I have been very impressed by the quality of the prints and pictures you have done for me speedy delivery and well packaged great job”

Helpful Report

Posted 5 years ago

“Really pleased. turned my photos into beautiful wall art. Great delivery service, arrived on time. Will be ordering more.”

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Posted 5 years ago

“The picture is beautiful and so perfect. Thank you so much”

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Posted 5 years ago

“Very happy, good service, good price ! Looks lovely 😀”

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Posted 5 years ago

“Great results and price! Thank you”

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Posted 5 years ago

“i am very please with my purchase, it is absolutely fabulous and i would certainly recommend your company to my friends. yours sincerely dermot o'rourke.”

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Posted 5 years ago

“Good service. Do not like the marketing offers as they never work out as cheap when you check out.”

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Posted 5 years ago

“Great price, and quality of the photo boards is astonishing. Will definitely be ordering again.”

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Posted 5 years ago

“Excellent service .bought a calender compiled by me was warned some photos that the quality wont be as good but i was really happy with the results.picked up parcell at a local collecting point no problems.”

Helpful Report

Posted 5 years ago

My-Picture.co.uk is rated 4.6 based on 4,492 reviews