Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Placed my first order for my Wife's first mothers day after a very difficult pregnancy and birth, ordered multiple personalised items all of which were wrong and ignored my request (plus the gift box was damaged). The CS member I spoke to was polite and professional and got some of the items resent and one of the personalisation bits was wrong again with another damaged gift box, I complained again and still yet to recieve some of the right items. There's a real lack of care that comes across through the production / dispatch of these products, please don't have a personalised section on multiple products if you're team choose to ignore it multiple times.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not meet expectations, especially given how meaningful this occasion was for you and your family.bWe sincerely apologise for the repeated issues with the personalisation and the condition of the gift boxes. This is not the level of quality or care we aim to provide, and I completely understand your frustration, particularly after multiple attempts to resolve the matter. I’m glad to hear that our customer service colleague was able to assist you professionally, but it’s clear we have fallen short in delivering a proper resolution. Please be assured that your feedback has been taken seriously and will be shared with our production and dispatch teams to prevent this from happening again.If you are still awaiting corrected items, I would really like to ensure this is resolved for you as quickly as possible. Please reach out to us directly with your order details so we can prioritise this for you. Thank you again for your feedback, and we’re very sorry for the disappointment caused. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I literally wrote to you 2 days ago and instead of responding to this I amsked for feedback. The package has nit arrived 1 month later and nothing from the company either.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave us a review. I’m very sorry to hear about your experience. We appreciate your feedback, as it helps us improve our service moving forward. I have reviewed the email thread and can see that, unfortunately, the order was lost by the courier. We offered either a replacement or a refund, and I can confirm that a refund has now been processed. If there is anything further I can assist you with, please don’t hesitate to let me know. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Lovely Paddington Bear for a one-year old little boy. He loved it so did the whole family. Great quality and very cute. It was sent in a beautiful and large gift box with a personalised birthday message. Many thanks.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Paid for next day delivery and it wasn’t delivered next day. It took me to complain for them to let me know that next day would not be achieved. 1st years made no attempt to let me know that it would not be delivered. When Mother’s Day card did arrive. It was mis-printed. With a blank section on the front and part of the front printed on the back. Terrible quality and terrible customer service.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re truly sorry to hear about your experience. We sincerely apologise that your order did not arrive the next day as expected, and that you weren’t informed of the delay in advance. We completely understand how frustrating and disappointing this must have been, especially for an important occasion like Mother’s Day. We’re also very sorry to hear about the misprint on your card. This is certainly not the level of quality we aim to provide, and we apologise that this happened. Your comments regarding both delivery and communication have been noted, and we will be addressing this internally to ensure improvements are made. This is not the standard of service we want our customers to experience. Thank you for bringing this to our attention, and we’re very sorry again for the inconvenience caused. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Very helpful company.products dispatched really quickly to a high standard”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Very happy with the backpack I ordered for my granddaughter. It is beautifully made and her name looks lovely on it. I went for the gift box and it was perfect. Many thanks”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Excellent jigsaws. Nice and chunky for little hands and good quality wood.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I was very happy with all the beautiful products that arrived. My Granddaughter will love them as Easter gifts. The only disappointment was that the lovely green gift box was torn in two places, so I couldn’t keep it and I would have really liked to as it was gorgeous. On the whole though, very pleased with the quality and originality of these products. Thank you.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely review! We’re delighted to hear that you were happy with the products and that your granddaughter will be enjoying them as Easter gifts. We’re very sorry to hear that the green gift box arrived damaged, especially as you were hoping to keep it. We completely understand how disappointing that must have been, and we’ll be sure to pass this feedback on to our team to help improve our packaging going forward. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The item was lovely 😍”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The cardigan was of excellent quality and the writing on the back was just as ordered. However , I paid for this , well in advance of Mother’s Day, but this caused me a lot of stress, as you Must point out, that when you pay for a product, it’s Not sent out, immediately, but goes to “production” and can be there for A WEEK, before sent out. So it was only delivered the day , before , Mother’s Day. Very disappointing service.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re really pleased to hear that you were happy with the quality of the cardigan and the personalised writing. We’re very sorry for the stress caused by the delivery timing. In the lead-up to Mother’s Day, we experienced an exceptionally high volume of orders, which unfortunately led to some delays in our production times. We completely understand how important it is for gifts to arrive on time for special occasions, and we sincerely apologise for the inconvenience caused. The good news is that we are now back on track, and our processing times have returned to normal. We truly appreciate your patience and your honest feedback, as it helps us improve our service moving forward. Thank you again for your support. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Great quality and my grandson loves his bag with his name on x”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I ordered a personalised gift for my family for their new born baby, but despite putting the correct spelling in the order, it was sent to the recipient with the wrong spelling. Customer service then wasn’t fantastic and as a “good will gesture” was offered £5!!! Never again, I will shop small business in future!”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave us a review. I’m very sorry to hear about your experience.We truly appreciate your feedback, as it helps us improve our service moving forward. I have reviewed the email thread and can see that my colleague arranged a replacement order via express delivery as a gesture of apology, and also applied a £5 store credit to your account. If there is anything further we can assist you with, please don’t hesitate to let us know. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I bought a puzzle and mini book library as a gift for my friend's baby. It came in a lovely little box and the quality was so good.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I loved the bag with her name on it, the delivery was fast but The box, which was for a gift, arrived completely damaged; otherwise, everything was 10/10.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely review! We’re delighted to hear that you loved the bag and that the delivery was fast. That’s wonderful to know. We’re very sorry to hear that the gift box arrived damaged. We completely understand how disappointing that must have been, especially when it’s intended to be part of a special gift. This is certainly not the experience we want for our customers. We’ll make sure to pass this feedback on to our team to help improve our packaging moving forward. Thank you again for your kind words and for bringing this to our attention. It really means a lot to us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I love how every item had custom names on them. Shipping was quick and the packaging was lovely. It really made a beautiful gift. The mother of the child was indeed pleased.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Very good offer the quality is good and nice designs!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Easy to order. Kept up to date as to delivery time. I was not disappointed when the toy was delivered. Description and image of toy was as stated, very well made. Cannot wait to give it to my grandson for his first birthday.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Lovely soft and well made bath robe, grandson loves it and keeps him warm and snuggly”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Lovely Quality. Delighted with my gifts.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The quality is very low. Only the packaging was good”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear that you were disappointed with the quality of the product. This is certainly not the standard we aim to provide, and we take comments like this very seriously. We would really appreciate the opportunity to look into this further and make things right for you. Please feel free to reach out to our customer service team with more details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

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