Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“The first delivery did not materialise. But after a call to the distributors a second parcel was send out successfully. Thank you”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Item was as advertised and beautifully packed. A lovely gift for my little grandson.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Usual excellent product and professional friendly service plenty of up dates and information”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Delivery was quick. Products were great and very good value for money.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Didn’t even receive my goods”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re sorry to hear this. According to our records, the order shows as delivered. We did reach out to you via email over a week ago requesting some additional information, but we haven’t yet received a response. If you still need assistance, please do get in touch with our customer service team, and we’ll be happy to help further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I love the toys they are such a good quality and very pretty. A great birthday present idea. The only thing that I have been disappointed about was the packaging. The box is very pretty but it arrived damaged and the sticky label that seals it was ripped. It was for a birthday present otherwise for my own kids I would have not been so bothered. Very happy otherwise!”

Helpful Report

Posted 3 months ago

Hello! Thanks so much for your lovely feedback—we’re delighted you love the quality and look of the toys! We’re really sorry to hear the packaging didn’t arrive in perfect condition, especially for a gift. Your feedback is incredibly helpful, and we’ll be working on improving this. We’re so pleased you’re happy overall! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Absolutely loved receiving these items for my granddaughter. Beautifully boxed and high quality items. Thankyou”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I ordered two passport covers Unfortunately one of the little luggage straps was missing Otherwise I was pleased with products”

Helpful Report

Posted 3 months ago

Hello!Thank you for your review—we really appreciate your feedback. We’re so pleased to hear you were happy with the passport covers overall. However, we’re very sorry that one of the luggage straps was missing—that’s certainly not the experience we want for our customers. Please feel free to get in touch with us directly so we can put this right for you as quickly as possible. Thank you again for your support and for bringing this to our attention.Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Fantastic company and quality products, they are truly made with care and you can see that in the customer service as well. I can't recommend 1st year's enough, worth every penny.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Very pleased with the chick puzzle, it was good quality and presentation was excellent.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Lovely gift for a 1st birthday and well presented too.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Disappointed it wasn’t personalised on the jigsaw, only the bag it gets stored in.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re really sorry to hear you were disappointed. We do try to make it clear in our product description that the personalisation is applied to the storage bag rather than the jigsaw itself, but we understand this may not have been as clear as it could have been. We truly appreciate your comments and will take them on board to help improve our communication. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Bought two little puzzles for my grandson for Easter he will love them especially the Peter Rabbit one”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Beautiful jackets 💖 such high quality and beautifully presented. Thanks once again for a wonderful present.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Great service. Disappointingly I could not have the gift sent direct. Well made, chunky 🦆 jigsaw, loved by our Grandson.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Had a problem with not receiving my parcel They replaced my order immediately”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Good quality, and quick delivery”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Beautiful and high quality products. Well packaged and delivered promptly. Will certainly use the company again.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Not happy with the size on font as this was clarified on website that the longer name you have the smaller the font will be, colleague who I had a chat with wasn’t helpful either when I said I wanted a full refund. Will not be order from you again.”

Helpful Report

Posted 3 months ago

Hello! Thank you for taking the time to leave your feedback. I’m very sorry to hear about your experience and that our team was unable to resolve your concerns to your satisfaction. We do try to clarify on our website how font sizes may vary depending on the length of the name, but I completely understand that this was disappointing, and I apologise for any frustration caused during your interaction with our colleague. Your feedback is important, and we will use it to improve both our product guidance and customer service. While we’re sorry to hear you won’t be ordering from us again, we appreciate you sharing your experience. Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Product material was great but picture as a duck was very poor quality, very disappointing”

Helpful Report

Posted 3 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 3 months ago

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