Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Incorrect personalisation twice in a row for the Christmas Eve box I’ve bought. Quick to send out a new box the first time but it was still wrong, both with really silly mistakes that are clearly incorrect. Waiting to have a new one sent but waiting on a response to confirm. Big waste of time, resources, money and the incorrect boxes presumably are going straight to landfill. Such a shame there is no quality control with this company. Additionally the quality of the box itself is pretty basic, so that alongside the lack of care to get the personalisation correct makes it feel very unspecial. Maybe go see if you can get what you want elsewhere.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the issues with the personalisation on your Christmas Eve box and completely understand your frustration. We really appreciate your feedback and will pass it on to our team to help improve our quality control. We can see that a replacement with the correct personalisation has now been delivered, and we hope it meets your expectations. Thank you for your patience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I haven’t received my order, evri have sent it back to you without even attempting to deliver it and I’ve had no contact from anyone to say when it’s likely to be delivered.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the issues with your delivery and completely understand your frustration. We’ll pass your feedback on regarding the delivery service. We can see that a replacement has now been sent and delivered. Thank you for your patience, and we hope everything is now as expected. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Have ordered several personalised items and they have always arrived quickly and well packaged. Ideal first gifts for a good price”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Placed my order on the 2nd dec & still haven’t received my order, I emailed you to tell you that evri have had my parcel since the 5th dec, to be told I had to wait up to 10 days, nothing has been delivered so I email you again on the 12th & I have now been told that an investigation has now been started by evri which will take up to 48 working hours for you to receive an update, in the meantime I will not receive my parcel in time for my granddaughter’s birthday on mon 15th dec! One very annoyed customer 😡”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback. We’re very sorry to hear about the delays with your order and completely understand how frustrating this must have been, especially with your granddaughter’s birthday approaching. We appreciate your patience while the investigation with the delivery service was ongoing. We can see that your order has now been delivered, and we hope everything has arrived as expected. Thank you for your understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Excellent customer service! product perfect”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Purchased two items and they arrived very quickly! Personalistion of the items was excellent. Really well packaged, and I would certainly buy again!”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Amazing product.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Purchased many personalised items and always fast delivery and excellent quality”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful backpacks. Very responsive to communications.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The items were lovely but had a few quality issues with the personalised stockings (threads coming away and personalised doll, name peeling slightly but other than that great”

Helpful Report

Posted 7 months ago

Hi, thank you for your honest feedback! We’re glad to hear you loved the items overall. We’re sorry to hear about the issues with the personalised stockings and doll. This is certainly not the standard we aim for. Your comments have been passed on to our production team to help improve quality. We really appreciate you taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Received the bathrobe for my grandson. Absolutely beautiful Packaging is amazing. Thankyou”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“The activity cube is beautiful. Personalisation makes it a gorgeous gift. Well crafted”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Love product and fast and efficient delivery”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Excellent website and efficient company to deal with”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful baby music box gift, gift boxed ready to give. Prompt delivery. Thank you”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“As it’s a Christmas present I can’t really say yet .. but came well packaged”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Great products, fantastic customer service 😃”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Very pleased with my order of a Santa sack. Excellent quality.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Lovely items and quick delivery. Have bought items for my first born when he was little and our latest arrival during black Friday”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Products are good but smaller than expected. Gift box was damaged on the corner”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

My 1st Years Reviews

About My 1st Years:

Phone:

Email:

Location: