Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap,fast,reliable,lots of drop off points and no waiting in Post Office queues.”

Helpful Report

Posted 8 years ago

“Posted on the 16/04/18 estimated delivery was weds 18/04/18 attempted delivery was supposed to have happened on the 20/04/18 between 10am and 11 am what a total load of lies as i was working in the front garden all day.This isn't the first time this company has done this. Why/how are they still in business.”

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Posted 8 years ago

“Very poor service !!! Waitting all day for parcel and just avoiding to deliver to you!!!! Even is lying what you wasn't at home!!!! Avoid it this hermes!!!!”

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Posted 8 years ago

“If I could give a 0 star review I would. Sent 2 parcels containing car parts back to back, one has gone missing and the other the box got destroyed and the keys for the lock fall out. I have been trying to claim and it's the most problematic, uncustomer friendly and frustrating process I have ever used. I will never again use Hermes, absolutely shocking.”

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Posted 8 years ago

“The parcel was left in the designated safe place when expected while we were out”

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Posted 8 years ago

“No problems with delivery courier very polite always wishes me a lovely day lovely chap.z”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Driver did not come to my property at all yet Hermes claim 3 attempts have been made and parcel will go back to sender. I cannot intervene with the decision as I am not the sender. Funny that I paid for the delivery of my goods!”

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Posted 8 years ago

“My lady courier is totally reliable, and very pleasant in her manner. Always considerate and well mannered.”

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Posted 8 years ago

“Today April 14 2018 the Sun warm weather has finally arrived and my Hermies package (items I ordered from John Lewis) which was urgent never arrived. I was texted in the morning to be told my package will arrive between 11am and 3pm. I waited in all that time only to find out that the driver attempted to deliver at 1.15pm but access was denied. What rubbish. I was home all that time waiting by the income no bell was rang. I also checked with the security carpark downstairs who log in all delivery men (I live in northwest London above a big shopping center and six blocks of flats are on top in which one I live in. I telephoned security downstairs to check their log book if any Hermies delivery company attempted to deliver parcels today at 1.15pm and they replied no. so the driver not only couldn't be bothered to deliver but he lied to his employer and whose employing company lied to John Lewis, I wonder how much money do they loose because of Hermies. This is the second time and I will not be ordering from a shop if I know they use Hermies shoddy cowboy company.”

Helpful Report

Posted 8 years ago

“Parcel was delivered on the morning”

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Posted 8 years ago

“The worse courier in the UK, they not really the cheapest it’s so disaster courier. Don’t send parcel containing any glass even a small bit of glass on it they will not cover the cost if it’s damage or lost! They often lost parcel, I sent my lens and marked fragile and they lost it i tracked my parcel and showing (we have your parcel) in their hub.I contacted them to get my claim got response after a week with a sorry on it, not even my delivery cost they will not refund. Often had a problem with this courier 1st they charge me £6 for just 15g excess weight of my parcel and 2nd they didn’t pick up my parcel for 2 days contacted them and suggested me to rebooked but still didn’t pick up so had enough and I cancelled it,lately they lost my camera lens and didn’t cover compensation. Never again with myhermes disaster not even deserve a 1 star!!”

Helpful Report

Posted 8 years ago

“The initial delivery was sent to wrong house, despite a note then being put on the door of this property and my husband walking to the house goods were returned to depot, over 5 hours on live chat and a wasted phone call lasting over 45 minutes and only moving 1 space in queue I finally after several attempts got the goods delivered on the Friday afternoon 8 hours after we flew for the holiday goods ordered for. Poor Customer Service, incompetence from the start, only when I threatened to go to consumer protection people did anything really get done, would not use this company ever again knowingly”

Helpful Report

Posted 8 years ago

“No Star's from me.... Both of my parcels was delivered to the wrong address. One was actually signed for. Laime driver's! How hard is it to read a address... And if my retrieved parcels is opened you'll I'd certainly be taking it back.”

Helpful Report

Posted 8 years ago

“**Do not Send anything using My Hermes ** They justify damage your property because the contents are in a long list of things that 'are not covered'. Very poor service followed by nothing but excuses. My parcel was left on the door step of the receiver in a terrible state. The box was bashed and looked as if someone had stood on it. I raised the issue with the customer service team who sent me a list of things that hermes do not cover if they are damaged. You would be simpler creating a list of the items that are covered. I understand that some items are more fragile but when parcels are treated in this way and subjected to this type of treatment. It shows a total disrespect and disregard for a customers property. Then Hermes do everything possible to excuse this. Saying... 'myHermes use a varied network of service providers, depots, and sorting facilities. Throughout the operational process parcels will leave the care of our handlers on a number of occasions and instead will be handled through sorting machinery and conveyor belts'. I asked for a call back and was actually looking at my phone when they let it ring once, then hung up, then sent me an email to say they were no willing to help. I will never use this service again and I advise anyone else to avoid them. Your property is not safe and is not cared for. They seem to believe if you put in your T&C's that they do not cover the majority of items that may be posted then they can treat your property any way they like and deliver items in any condition with no consequences.”

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Posted 8 years ago

“Always a friendly and professional service.”

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Posted 8 years ago

“terrible service no customer service whatsoever tried chat email no good phone no recorded msg telling you to email responds bk in 5 days? been charged double be careful folks after YOU Have sent something been billed again without Beng told first avoid”

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Posted 8 years ago

“Hermes lost a very expensive parcel on a return, no phone contact only live chat which is totally & utterly useless, I have provided all details for them on more than one occasion & they still keep getting my name, my complaint, my lost parcel destination wrong! I am at a loss as to what to do next other than the small claims court as now they won't even reply to emails. Please for your safety & sanity NEVER EVER use this company it's a complete & total sham.....”

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Posted 8 years ago

“two weeks ive been waiting for my parcel they damaged my 1st parcel then made me wait 4/5 days for my new one to be sent”

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Posted 8 years ago

“This has to be the worst delivery service in the UK. Delivery guys are rude, unpleasant and throw the package at you as soon as you open the door, very often don't even knock or ring the bell they throw the "missed you" card through the door, although yesterday they didn't even do that and left it on the payment, thankfully there wasn't any wind and it didn't got blown away so we knew they came. Can't understand why Amazon and other businesses still use this company.”

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Posted 8 years ago

Myhermes is rated 1.2 based on 7,030 reviews