Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Live chat was no help. I kept being given the same paragraph as an answer and had to ask if I was talking to a robot. I gave information and then was asked for it again. I explained the problem and was asked what was wrong.”

Helpful Report

Posted 8 years ago

“****AVOID LIKE THE BUBONIC PLAGUE**** 4 times I told them deliver to my neighbor! 3 times they failed to deliver and now my package was sent to depot! After using their AWFUL web chat so called customer service (AS they don't even have a number ) I was lied to and told basically they wont do anything. THERE IQ IS LOW AS A LIMBO POLE AND IM SICK OF THIS COMPANY! SAVE YOURSLF THE ANGER AND DONT USE!”

Helpful Report

Posted 8 years ago

“Could you be anymore useless! Livid with my experience with them. A company I bought from used this service..unfortunately. Despite me being home waiting to receive this package the delivery man supposedly dropped if off in my reception without even bothering to ring the doorbell. It wasn't there. After looking up the CCTV footage in reception to confirm that the delivery man never dropped off my package that day. Contacted Hermes customer (laughable) service and they kept saying that a suppose investigation would be held and concluded that the package was indeed left on my reception....despite me saying that i had PROOF FROM CCTV that it was never delivered. Never resolved. Useless. Livid. Kept repeating themselves. The driver was never talked to and I still to this day wonder where my irreplaceable sold out contents of the package are. You have a simple job Hermes- deliver packages properly. Ring a door. Take accountability and hold your drivers to a standard.”

Helpful Report

Posted 8 years ago

“PLEASE DON'T USE!!! HERMES IS THE WORSE COMPANY EVER!! POOR CUSTOMER SERVICE, UNHELPFUL NO CHANCE TO RE-ARRANGE DELIVERY. THEY SAY THEY ATTEMPTED DELIVERY THREE TIMES BUT IN FACT THEY HAVE ONLY BEEN ONCE. THE OTHER THING IS: I'VE BEEN WAITING AT HOME ALL DAY EXPECTING DELIVERY AND THEY HAVE ONLY LEFT THE CARD - NOT EVEN KNOCKED ON MY DOOR!! UNACCEPTABLE AND VERY RUDE!! FROM NOW ON I ALWAYS ASKED RETAILER WHETHER THEY COOPERATE WITH HERMES AND I WILL NEVER ORDER FROM RETAILER WHO DOES!!”

Helpful Report

Posted 8 years ago

“I had ordered a product from Tesco Direct and it was being shipped with myHermes by default, which was disappointing since I have had numerous bad experiences with this courier. A few days after ordering I received an email stating that my parcel was out for delivery. At around 7.45 PM that evening, I received an email from myHermes saying that my parcel had been delivered, but it hadn't. I checked the tracking number and there was 'signature proof' that the parcel had been delivered, however it was actually just my initials (which clearly could have been seen from the delivery address) and I definitely had not signed for anything, nor had I received any card through the letterbox. I checked with my neighbours and they had not received it. Following on from this I naturally attempted to contact myHermes, but they have no direct customer service number and you have to use their webchat service which is truly abysmal- I waited for 10 minutes before somebody/a robot confidently told me that 'the package has been delivered and signed for'. I explained the situation that in fact I have not received the parcel and they said they would get back to me within 48 hours. After waiting 96 hours with no response, I contacted them again. They told me exactly the same thing and simply told me that I should contact the retailer for a refund. Fortunately Tesco customer services were incredibly supportive and quick to rectify the error made by myHermes. If you have the option- avoid myHermes at all cost.”

Helpful Report

Posted 8 years ago

“Paid for 5 parcels on MyHermes website by Paypal but payment not applied to my account so unable to print labels. Had 3 Live chats and was told different things each time. Was asked each time for Tracking number - Doh! How can I give Tracking numbers if I am unable to print labels? The Live Chat replies are robotic - they don't listen and ask the same stupid, standard questions. Despite the fact that I sent emails to their support team with the Paypal transaction numbers of both their payment and my receipt they still won't acknowledge I have paid. I asked for a refund on third Live Chat but was asked for a Screenshot of my receipt a copy of which I'd already e-mailed (as just mentioned). No screenshot -no refund! They are utter b******s and incompetent ones too. This has caused me so much stress. I have spoken to Paypal who have said that if I don't get refund in next 24 hours then I can open a dispute and under their policy will get my money back. Meanwhile I've got to lay out the money again to post the parcels with Royal Mail who I will be using from now on. Do not use Hermes.”

Helpful Report

Posted 8 years ago

“No stars awarded, disgusting service, said they had tried to deliver, this was untrue, I was at home. No contact number to try to find out what had happened to my parcel.”

Helpful Report

Posted 8 years ago

“my delivery was sent back waited in all day .not happy at all with their service company's need to stop using them”

Helpful Report

Posted 8 years ago

“I wouldn't even rate Hermes a 1 star my rating would be in the minus!!! Worst company EVER. They have lost my parcel and haven't apologised or offered to find out where this parcel is, I'm so angry. This was the first and indeed the last time I'm using this service. They have wasted my time and my money. I have spoken to 2 different advisor's and also complained and haven't even received a response. They are a liability! DO NOT USE THIS SERVICE!”

Helpful Report

Posted 8 years ago

“We've not had any crazy experiences with Hermes, I guess from reading the reviews on here it depends on your local deliveryman. Ours always come around 9-10am and leaves our parcel in the reception.”

Helpful Report

Posted 8 years ago

“If we could leave a zero star review we would, Hermes are undoubtedly the worst courier company we have ever used. We have had 2 items stolen (not lost in transit) whilst in their so called 'care'. The items were Christmas presents and worth around £250, extremely well packaged and labeled. Hermes have the worst customer service we have ever experienced and clearly all of their staff work off script and are completely unable (or aren't allowed) to show any empathy or sympathy towards their customers and the situation we've ended up in. Every time we contact them whether it be by live chat, on the phone or by letter we get the same response and they will not accept responsibility or apologise. If you want your parcel to arrive, look elsewhere and do not encourage anyone to use this diabolical company.”

Helpful Report

Posted 8 years ago

“Package was thrown over garden fence causing damage, this despite the fact I was at home and answered the door within seconds of the bell being rung. When you to try to seek compensation for their ineptness they will try to put every obstacle they can in your way. A couple of weeks ago I witnessed our local My Herpes driver deliver parcels to my two neighbours. Both parcels were thrown on the ground whilst he retrieved his signing device from the van. He then delivered one parcel leaving the other on my drive whilst he did so. They are a shambles and should NEVER be entrusted to deliver parcels. They brand themselves as 'The Cheap' courier service, it should read 'The Cheap & Nasty' courier service. My recommendation is DO NOT USE UNDER ANY CIRCUMSTANCES...”

Helpful Report

Posted 8 years ago

“Seriously stay away from www.myhermes.co.uk as they stole the parcel i sent, even though it had tracking number signed for. If you state the value as in my case (£300) they will steal it. The company should be closed down. Stay away from www.parcel2go.co.uk as well as they use www.myhermes.co.uk so they are just as bad. Zero stars for this thieving lot.”

Helpful Report

Posted 8 years ago

“If there was a 0 star option then I would be going with that! Rubbish courier service! How in this day and age can a large distribution company lose a parcel that weighs 10+ kilos and is a box that is nearly a metre wide!? Somehow myHermes have managed it. When I spoke to their customer advisor about where the parcel has vanished to, the response i got was "it's lost". I asked what that meant in terms of the possibility of locating the parcel. the response to that; "it's lost" I gave up and hung up. Rubbish service offered and a rubbish customer service! I have now made a vow to never use this company again! So don't waste your time using them too!”

Helpful Report

Posted 8 years ago

“My G/Daughter paid for express delivery and had the parcel to be delivered to our address as we are in all day. this was important for her and that is why she paid extra for the express delivery. Nothing was delivered so my G/D checked HERMES tracking where it stated that delivery was attempted, but they didn't get an answer. Lies, total lies. Why do companies use this courier. When ordering companies should be forced to show which courier they are going to use, and then we can select another supplier before we are disappointed.”

Helpful Report

Posted 8 years ago

“The WORST Couriers - AVOID Repeatedly having problems with this courier. I don't understand why big companies still use them. I personally would rather never to have to deal with them again. This is the third parcel in 4 weeks where delivery drivers say that they have attempted to deliver whilst I've been sat in my flat. In fact, I was on a web chat with their customer service at the time they said they tried to deliver. After wasting an hour waiting and explaining that I wouldn't be here on Monday, they still attempted anyway. Honestly, this company is a complete waste of time. Their drivers don't care about delivering your packages. They just take the money and send them back to the depot after lying about trying to deliver your parcel. Avoid this company at all costs.”

Helpful Report

Posted 8 years ago

“Purchased an item through Studio Cards, used their track order system and unfortunately Hermes were the courier. The system stated that my order would be delivered yesterday and when I checked it again in the afternoon it stated that a delivery attempt was made at 16:01. This was total rubbish as the delivery was to my business address and we were open at that time and I have tried making a complaint but they do not seem to care. All I can say is that their drivers are obviously feeding back untrue information which indicates they are a very unprofessional company. I will not be purchasing anything more from Studio Cards if they continue to use Hermes to deliver their orders.”

Helpful Report

Posted 8 years ago

“Its a Horrible experience with Hermes.I am ebay seller and a month time they lost my 7 item and 26 item was missing from parcel out of 80 item, buyer complain they get only few plain A4 paper instant of headphone. ignore Hermes,”

Helpful Report

Posted 8 years ago

“Untrustworthy, liars and incompetent. This delivery company as missed several times their delivery deadline and what’s worst they lie about having attempted delivery when they didn’t. They cause a lot of incon”

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Posted 8 years ago

“Don't use my hermes delivery company they take your item that you've ordered and post just the packaging through your letter box theiving idiots won't be using my hermes again”

Helpful Report

Posted 8 years ago

Myhermes is rated 1.2 based on 7,030 reviews