Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given 3 time slot as to when they would deliver my parcel. Still waiting ! Terrible courier avoid at all costs”

Helpful Report

Posted 6 years ago

“Bloody SCAM SIGNING for the parcel as delivered whilst isn't.”

Helpful Report

Posted 6 years ago

“I booked for an item to be collected in Glasgow to be delivered to Bognor Regis. The booking process appeared to be go smoothly until the item was to be collected. It started that the courier had difficulties to collect after contacting customer services who advised emails and contact with the courier had been done - i was to await as it was all sorted out. 2-3 days afterward I had to contact again and was advised that the matter had been escalated to the courier's manager and it was sorted. 2-3 days after after contacting customer services and being advised that it had been sorted and after item delivered to contact and I would get full refund. 2-3 days later i had to return call again and advised that the item was still not uplifted as it was still at shop. I again was advised that a text and contact would be made with courier which I advised that I did not want this as this was previous the options that was given to me.However they attempted again and advised that they were escalating the situation to area manager. Between all this a courier when to the delivery address for uplift. I was advised that I could rebook the item and I requested whether I would get refund and the call handler advised she could not advise that - I advised that the call handler a couple of days previous advised that this was an option. I asked if I could get a guarantee for the parcel to be uplifted and I was advised that refund was being done but I was to look at booking the delivery with another company. I asked if I could not speak to manager or supervisor now and was advised that the manager would return my telephone call at 4pm today - it is now 7.35pm and I am still waiting. . I am sorry I am not happy with the service that has been given to me also the difficult time I have had trying to get this sorted has been very difficult. Avoid Avoid Avoid- total confusion getting the parcel delivered by a more reputable service”

Helpful Report

Posted 6 years ago

“Waited at home as Hermes had emailed for a parcel that was never delivered...They were re-arranging delivery date a few times only to eventually notifies me that they’ve attempted to deliver 3 times which is a lie and send my parcel back! It’s ridiculous! There is no proper number nor email to contact them on and their digital assistant is completely useless! The worst customer experience ever!”

Helpful Report

Posted 6 years ago

“Order from John Lewis: Text saying out for delivery ... then email saying will deliver between 2-4pm Tuesday. Nothing. Delivery allegedly attempted Wednesday - card through door saying will try again Thursday. THEN get email saying parcel delivered to Porch (I don’t have a porch) at 22:45 Wednesday. THEN get more emails apologising for delay in delivery. JL tracking says still with courier... three days after it was supposed to arrive. Tracking Service is a joke. Delivery is a joke.... why ANYONE would pay money for this “service” is beyond me.”

Helpful Report

Posted 6 years ago

“Booked collection from my home on Saturday for the following Monday. They did not turn up. No notification as to why. Thursday they came at 5.15 p.m. to pick up. To late I had arranged another reliable company who came collected and delivered the next day. Hermes you are absolutely disgusting. Will never use you again as long as I live”

Helpful Report

Posted 6 years ago

“The company lies. I got a message from them saying my package had been delivered to my safe place along with a card telling me exactly where it was. Neither was true. I spent the next TWO WEEKS communicating via resolver.co.uk and eventually the parcel turned up two weeks late. I had scoured the neighbourhood looking for it as Hermes were insistent that is had been delivered on time.”

Helpful Report

Posted 6 years ago

“4th parcel of 4 (Disney) never arrived, no surprise now. Tracking has just been updated saying more help finding address. Try using a sat nav the house has been here nearly a hundred years and no one else has had a problem delivering. Completely useless”

Helpful Report

Posted 6 years ago

“3rd parcel of 4 (Mand M, next day) order never arrived tracking still not updated 5 days later Put a complaint in via resolve eventually got an update over 1 week later saying they have misplaced the parcel and contact the sender. Completely no care for the customer. Asked Mand M to resend parcel with a different company, which they have.”

Helpful Report

Posted 6 years ago

“Never had delivery of these idioits and wouldnt want to what i have seen dont about fragile parcels nuthing and herd terrible delivery people should be banned worst delivery company about”

Helpful Report

Posted 6 years ago

“Waited in all day for a parcel as Hermes had emailed to say it was being delivered. Having wasted a full day I now discover they've sent another email to say they attempted delivery at 3.10pm. No you didn't Hermes!! There is no number to contact them on. Total joke of a company. Furious. If I could give no stars I would!”

Helpful Report

Posted 6 years ago

“2nd parcel of 4 two parts) 1st part arrived 2nd never arrived (Debenhams order) Debenhams had no joy with where the package was and had to refund the order due to not having any stock left) Organised pick up of first part of order and guess what never came to pick up parcel”

Helpful Report

Posted 6 years ago

“1st parcel of 4 never arrived and tried to say they attempted delivery, complete lie, we had recordings Tried to contact Hermes and all you get is an automated response then cuts you off. Put a complaint in via resolve eventually got an update over 1 week later saying they have misplaced the parcel and contact the sender. Completely no care for the customer”

Helpful Report

Posted 6 years ago

“Was waiting for an item which was sent on the Hermes 3-5 day delivery. After 8 days no sign off the item and the tracking had been static for 6 days. As there is no way of contacting the company asked the sender to intervene and it turned out the item had been at the Gatwick hub for 6 days. Eventually received the item after a total of 10 days. Abysmal service and it looks like Hermes may have serious problems........best to avoid!!”

Helpful Report

Posted 6 years ago

“Checked my tracking and it said that my parcels had been delivered and signed for. By who I would like to know?? The signature is just a line. They didn't knock on my door. I have been home all day. No card was left. Cannot find any contact number to call Hermes. Why would any company want to use their appaling service? The delivery people are the worst.”

Helpful Report

Posted 6 years ago

“Why do they lie and tell you they tried to deliver when they didn't. This has happened to me three times when they were supposed to be delivering to a work address. How can there be no one in at 3pm on a weekday ?? I don't understand retailers who keep using them when their service is so bad. You can't even call them !!”

Helpful Report

Posted 6 years ago

“Waited in All day for a delivery at specified time i was givin, No sign as of yet. Why tell me delivery time when it clearly means nothing to you. Idiots !!!!”

Helpful Report

Posted 6 years ago

“I sent an item over one week ago having sold an item on Ebay via standard delivery. My customer has not yet recieved the goods over one week later. I have tried numerous times to contact Hermes over the phone and no matter what option you try to go through, it just hangs up the call. They are clearly NOT bothered about their customers. The automated call suggested to try their 'LIVE Chat' online however this is another automated robotic and unhelpful so called service provided by this inadequate company! They are impossible to contact, and having tracked my parcel online, which is all their automated system is allowing me to do, all it says is that it's DELAYED with no further reason. It is saying it is delayed since Monday 9th Dec 2019 and today is Thursday 12th Dec with no further update on the tracking system. This company is beyond a joke and I WILL NOT be using them again. Everyone I know has had similar issues with this unprofessional service provider. I am now faced with my Ebay customer giving me negative feedback through no fault of my own!!! Will my parcel ever reach the customer Hermes??”

Helpful Report

Posted 6 years ago

“Choose another delivery service! Absolutely appalling service, do NOT recommend as still waiting for a delivery due for delivery over a week ago! Disappointing!”

Helpful Report

Posted 6 years ago

“Disgraceful customer service. If I could give zero stars I would! Two months ago I made a claim for TWO damaged items! They are STILL messing me about!! Every other day I get asked for the same information and am getting NO help and no further with my claim because of what can only be described as incompetence. Paid extra for the insurance up to £50 for nothing, as they have obviously have no intention of processing my claim! I am now taking this matter further, as they only way this will ever be resolved now is legally. Will NEVER use Hermes again and certainly would NEVER recommend them!”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews