Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service”

Helpful Report

Posted 6 years ago

“Worst delivery company. Cannot reassign delivery to another day?! Cmon... Wasting your time and resources. I know i won't be at home, I don't want my parcel to be left at my neighbor or 'safe place' - so instead of allowing to change delivery date,you will foolishly attempt to deliver the parcel 3 times to an an empty house. Seriously? You clearly never heard of 'work smart not hard' term....”

Helpful Report

Posted 6 years ago

“Hermes lost my £225 parcel - I paid extra for insurance but it was very stressful and extremely time consuming to have them confirm it was lost, make a claim, chase it up, provide evidence and almost beg for a refund. Took a full 14 working days for them to compensate me.”

Helpful Report

Posted 6 years ago

“I have been in all day waiting for my parcel from Hermes UK, please note, I have a fully functioning doorbell and the gift of full hearing. Within the past half hour I was emailed stating that my parcel had been delivered at MY address, signed by ME. I have NOT received my parcel, I have NOT signed for a delivery and my previously mentioned fully functioning doorbell has NOT been rung once today nor has there been a single knock at the door. I cannot find my parcel ANYWHERE after knocking on neighbours doors and searching outside. There is no actual way to speak to a live human being at Hermes and the live chat is bloody useless which keeps repeating what my email is stating. My parcel is an expensive Christmas present for my twin sister and I have no way of contacting Hermes! I have contacted Debenhams who I made my order with and now have to wait 3 working days to hear what is actually going on. Debenhams have been very sympathetic and I spoke to a real human being. Maybe Hermes could do with looking at Debenhams customer services on how to actually deal with customers and in a compassionate manner. Debenhams, do us all a favour and ditch Hermes for the useless pile of muck they are. Hermes, shame on you! I requested my order be delivered to my home as I live with chronic fatigue and chronic pain and find Christmas to be a sad and stressful time.. I did not expect you Hermes to add to this stress and pain. If I could rate this service lower than 1 star then I would a million times! How upsetting and infuriating. Avoid Hermes at all costs!”

Helpful Report

Posted 6 years ago

“Item stated delivered & signed for. Not been delivered & not my signature. Thanks Hermes”

Helpful Report

Posted 6 years ago

“If there was less than one star, that’s what I would give.. crude customer service to say the least”

Helpful Report

Posted 6 years ago

“My parcel should have been delivered yesterday between 2 and 4. I was home from 1.30. Last update at 3.58 said there had been a delay and it would be here ASAP. No parcel!!! Today it’s arrived. When I asked what happened yesterday he said I came and u weren’t here!!! When I said I was he continued to argue that I wasn’t!!!! Terrible customer service!!!”

Helpful Report

Posted 6 years ago

“Worst delivery service I have ever encounter. Phones are never answered, not even complaints line. Tracking means nothing as they keep the same message there for days. Still waiting for delivery, now days after due date. And live chat is not live! Just a machine that triggers generic messages. Absolute joke”

Helpful Report

Posted 6 years ago

“Numerous orders supposedly unable to deliver to our address. Didn't even try we were in all day on delivery days. Terrible service by the worst delivery company in the uk. I use ' delivery ' term loosely as all they do is transport your items from the supplier then return it to them after driving about in there van for a few days.”

Helpful Report

Posted 6 years ago

“Wow! Never experienced such bad service in my life. I sent an item I sold online. Hermes driver after couple of days labels it as ‘customer did not accept’ which is an utter lie because the customer has been in touch waiting for the parcel. I tried contacting Hermes, the online chat is awful, it cuts off mid convo (then you have to wait 30min again. This happened on multiple occasions ). I have no idea where my parcel is. The tracking says it’s in depot (it’s been 3 days) there are no human I can talk to. So far they have Stolen my money and my item. I hope this company goes out of business. People working for this company start looking for another job. there is no way a company with this level of injustice can survive.”

Helpful Report

Posted 6 years ago

“My parcel required a signature and the courier decided to sign it himself and leave in a porch which isn’t secure and when I arrived home from work, no parcel! I even designated a neighbour on the website, and nope. Even wrote on the calling card, “signed by courier!” Over a £200 parcel! Absolutely awful. And trying to get in contact is just horrendous !”

Helpful Report

Posted 6 years ago

“❌❌❌DO NOT USE THIS COMPANY! ❌❌❌THEY REFUSE TO REFUND YOUR INSURED PARCEL WHEN THEY LOSE IT! ❌❌❌THE CUSTOMER SERVICE IS HORRIFIC! ❌❌❌STAY WELL CLEAR”

Helpful Report

Posted 6 years ago

“They delivered my parcel on the wrong address and it's been 4 days now and aren't taking any action Would not recommend this to anyone”

Helpful Report

Posted 6 years ago

“4 parcels from 4 different supplier lost ,damaged or missing in the system. All Xmas presents. Now don't trust getting items delivered in time for Xmas. I will be looking who the supplier uses for delivery if it is Hermes I won't be buying”

Helpful Report

Posted 6 years ago

“Absolute terrible courier. Ordered from missguided paid for next day delivery. Received email from Hermes that it would be delivered between 12:00 and 14:00. I waited in kept looking out the window and it was never delivered. I contacted missguided by live chat and thy said that the time slot is not guaranteed and that it would 100% get delivered by 21:00. This never happened. I went on Hermes tracking and it said that they failed to deliver because were out and there was no place to leave it. This was a damn right lie. If this was true then why didn't they leave a card? Complete liars. Still waiting for this to be delivered. This is not the first time that this has happened. I will never order from anywhere if they use Hermes.”

Helpful Report

Posted 6 years ago

“Lost parcels late delivery things left on.doorstep in rain when we were quite clearly in and courier never knocks and putting on site we either signed for or put through letter box when it was left out in rain”

Helpful Report

Posted 6 years ago

“Delivery was only slightly late from their estimated time and at least arrived which is something, but tracking said I had signed for it when I wasn’t even home when package was delivered and neither had anyone else in the household. Why are the delivery people forging signatures?”

Helpful Report

Posted 6 years ago

“Failure last week to deliver live plants at allocated time. Message to say couldn't deliver after the time. Not delivered until next day you'd had them for over 2 days. Should have had a delivery yesterday a next day delivery. Delivery time given today between 5 and 9. Failed on tracking said I wasn't in. Totally untrue stayed in waiting for delivery. Will not knowing order from any company that uses Hermes. Difficult to communicate with and no apparent complaints procedure.”

Helpful Report

Posted 6 years ago

“I paid for a Next Day Delivery on a Wednesday. When I tracked the parcel on the following day, I found out that is was picked up a day later early afternoon(2pm)!! Still not delivered on Friday evening at 7.30pm!!! This was a birthday present and should have been arrived next day! This was the first and the very last time I used Hermes! Appalling service!!”

Helpful Report

Posted 6 years ago

“I ordered an item from an Amazon vendor yesterday and was told, under Prime, the item would be delivered today. I received an email from Hermes today stating that delivery would take place between 1200 and 1600. A later email followed stating between 1400 and 1800. At around 1700 another email arrived claiming that I was not here to receive delivery. This is an outright lie, as I was waiting at home at the time. There was no sound of the doorbell and no knock on the door. Despite the vendor's supplied details that the item was packaged to fit through a letterbox, there was no package. Neither was there a 'missed delivery' card. This would suggest that the courier had not even bothered to come to my door. I believe that this is a not uncommon occurrence with the less reliable courier companies, like Hermes. I have complained to Amazon, who were helpful, but cannot complain direct to Hermes because they provide no facility for me to do so. I would strongly advise that customers avoid any online sales where products are delivered by Hermes.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews