Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

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“A very poor company if anything goes wrong. They take weeks to resolve issues and expect you to get a signed declaration from the intended recipient (at your own cost and within 7 days!), if a parcel goes missing. Therefore, making the insurance worthless and non existent in the real world.”

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Posted 8 years ago

“If I could give Hermes minus points, I would. Having previously had the incredibly rude courier who left all our gates open (with cows in the field) we now have the courier (probably the same person) who has magically disappeared our package, whilst sending tracking notification to say that it has been delivered safely to our shed. I know Hermes pay badly, and I sympathise, but that doesn't excuse the behaviour of the couriers (those that we've had anyway). I am now at the point of asking online retailers whether they use Hermes and if they do, writing to tell them why I won't be buying their products. The grief just isn't worth it.”

Helpful Report

Posted 8 years ago

“P B: Hi, my name is P B. How may I help you? t t: I have been waiting since 14th for this now it says Delayed - investigating what is going on and can I come and get it P B: Please give me a moment while I check the details for you. P B: Thank you for your patience. P B: My scanning shows that this parcel was too large for our usual courier to deliver. Therefore, it has been re-allocated to a different courier with a much larger vehicle. Unfortunately, this means the delivery process may be delayed by a day or two because these couriers cover much larger areas. Once your online tracking shows ‘courier received’ or ‘out for delivery’, please allow an additional day from this date for delivery. t t: how can you not know the size when it as been sorted 3 times do you mean it will not fit in a car? t t: can I come to the depot and pick it up my self to save more waiting? P B: I understand your concern Trevor, however the courier might be using the small car for the delivery. So, it will be assigned to new courier with big van for the delivery. t t: that should have been done before I arranged to be in all day based on your tracking data it is not my fault you don't make sure all your drivers are suitably to do the job t t: can i pick it up? P B: Due to health and safety regulations we do not currently allow customers to drop-off or collect parcels from our depots. P B: Trevor, I assure you that we will do our bets to get the parcel delivered at the earliest. t t: i will stand at the gate and you can bring it to me! t t: health and safety regulations are the biggest cop out in the world P B: I am sorry for the inconvenience this has caused Trevor. t t: well i guess that makes it all OK what about the loss to me you undauntedly knew the size of the delivery so why give it to some one with a car? P B: The sorting of the parcel has been done by the depot team and given to the wrong courier with small card. P B: Please allow further 24-48 hours for the delivery of the parcel. t t: why must I wait for your mistakes? P B: I can see the parcel was collected on 18/07/17. We need 5 working days for the delivery once the parcel has been collected by the courier. P B: If the parcel will not deliver within the time scale that is 5 working days, please contact us again. t t: you just don't get it do you we have to take days of based on your tracking data if you get it wrong it cost us not you are you going to make up for my losses P B: As per our delivery time scale, we deliver the parcel within 5 working days. So, please allow further 24-48 hours for the delivery of the parcel. P B: Trevor, I'll need to close this chat if I don't receive a response. t t: you seed it was to be delved today so you lied or gave false information costing me money and that is OK!!!!!!!!! have a good day and may all your nights be full of sweet dreams bet you don't lose any pay over this P B: I am sorry Trevor, I have been of limited assistance. I assure you that this is the best I can do right now. t t: all the best not your fault it a crap company to work for all the best good buy P B: Thank you for contacting us at myHermes and have a good day. P B has disconnected”

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Posted 8 years ago

“myHermes failed to deliver to an M1 postcode 3 times. I'm not sure what happened on the first occasion, the second time they tried to deliver to the wrong building and the third time they claimed that access was restricted. Upon further investigation the driver claimed he couldn't park. If I could upload a photo here I would, then you would be able to see how much of a lame excuse this is. When I tweeted I was fobbed off with the double yellow line excuse from my photo, and no response was given when I pointed out there are no markings on the kerb, which allows delivery drivers 10 minuets to deliver. I could give you an endless list of deliveries made by other couriers and supermarkets that seem to have no problem delivering. The fact of the matter is that myHermes delivery drivers make feeble excuses to avoid making deliveries and they are backed up by customer services on their on-line chat and Twitter. The end result is that you have to wait in all day for nothing and eventually have your parcels delivered by Royal Mail. Their ad line is "cheap parcel delivery and courier service" Cheap shoes I say”

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Posted 8 years ago

“Absolutely disgusting customer service, can't speak to a real person just web chat and email. Had my locked front door forced open causing damage by one of their couriers and they seem to think it's acceptable. Avoid using this company!!!!”

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Posted 8 years ago

“Very bad company, impossible to get hold of as they make you wait in a live chat queue for hours and have no actual people to talk to, and they didn't even let me know what the delivery timescale is for my item so i had to search within the website to find this information. not acceptable at all! admittedly they are cheep but not efficient and i would recommend going elsewhere.”

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Posted 8 years ago

“I ordered around 3 clothing items from JD sports that I paid next day delivery for. I had ordered in advance of the cut off point for next day delivery, and expected it the next day. When it did not arrive, I called JD sports, who were very helpful and refunded he delivery charge, and they then advised me to call Hermes. I did this, only to get an awful automated answer, that told me to use the online web chat. I used this(after waiting nearly an hour), and explained that my package had not arrived, only to be told that I had to wait 24 hours for the tracking data to update. I tried to explain again, but got told the same answer. I then emailed, and got nothing back the to be told today that my clothes were coming between 2 and 6 when I needed them for 2:30 which was incredibly unhelpful. This is an unreliable company, with poor customer service.”

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Posted 8 years ago

“I ordered a wedding dress instead of driving 200 mile was abit worried , but it arrived no proplems at all”

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Posted 8 years ago

“If I could I wouldn't even give them one star. Absolutely the worse delivery service I had ever used. What ever you do don't use them. Waited in for 3 days due to there web chat told me my parcel was due the next day. Even had the cheek to say the driver has tried to deliver it and got no answer even though I or my partner were in. Complete bullcrap. Ended up having to get a refund back off the guy on ebay due to never receiving my parcel.”

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Posted 8 years ago

“ordered collection of a parcel. Waited from 8am till 6.45 and messaged customer services. To then be told that the parcel was not ready for collection. It was ready, you driver just never turned up. Avoid at all costs. Remember, you get what you pay for.”

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Posted 8 years ago

“I booked a collection and spent all day waiting for them, but they did not come. I chatted with them to askes about this, they said that it was unable to collect? Why? I was at home all day, dare not go out. They promised to come to collect in the following day but they did not come again. I chatted with them, they said I needed to wait for 24-48 hours while this parcel is really needed for my flight. Awful service. Never come back again.”

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Posted 8 years ago

“SMASHED EVERY PARCEL..WATCHED THE DRIVER THROW MY PARCEL 10 FT INTO BACK OF VAN..DESPITE FRAGILE LABELS..THEN HERMES WON'T COMPENSATE..SHOCKING”

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Posted 8 years ago

“took 5 days to collect parcel (so far), worst courier ever, kept emailing every day for 4 days to say will collect next day”

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Posted 8 years ago

“Delivery never came. Don't listen to requests and don't help. Contact just ended the chat without helping. Awful service and I would pay extra not to use this service.”

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Posted 8 years ago

“The delivery guy decided that he was in a hurry so hitting my car did not seem to phase him and he sped off.”

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Posted 8 years ago

“They delivered it to the wrong address and let another person sign for it, so I never received it. Completely unacceptable practice.”

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Posted 8 years ago

“purposely broke my parcel after I packaged it carefully and wrote warning labels on, my package most of being thrown around and at least kicked or hit with a very heavy force, wont compensate or answer any questions, avoid cowboy employees”

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Posted 8 years ago

“If I could give zero stars I would. Absolutely shocking service!!”

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Posted 8 years ago

“very bad service almost took 3-4 days to pickup my parcel and and no phone line working and some one in india they are support they dont know anything”

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Posted 8 years ago

“Lost or stolen parcel impossible to make a claim. customer service useless”

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Posted 8 years ago

Myhermes is rated 1.2 based on 7,030 reviews