“The speakers are very monotone and difficult to listen to for long periods of time. Examples would help. Several years ago we were doing a lot of NBI courses but decided there were better products on the market. We tried again and feel the same.”
Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“While I love the classes and learning new things, I find that at times the person giving the class is sometimes not the best choice. If you sound like you really don't have a clue or the voice to provide delivery confidently, then maybe that should be changed.”
Thank you for the review, Tracey. We appreciate you taking the time to provide us with your feedback and are always looking for ways to improve our courses.
“The Bridging the Gap course was well put together. The topics and presentation were interesting and keep the seminar moving. The breakout rooms were an interesting touch. Overall, enjoyed it and learned some new things.”
We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
“The courses are amazing. I learn so much from the Estate Planning, Probate, and Trust classes.
However, I bought a year's membership to NBI CLE and began several OnDemand classes with the understanding that I would have 6 months, as stated on their web site, to complete the courses. I went to continue these courses, after paying 1,200 during 2023 for them, and found out that you do NOT have 6 months to watch them, you have only until 7 days after the subscription ends. I am a solo practitioner, so I don't have 1,200 to spend per year, and nor do I have the time to watch all the needed CLEs without the 6 months to view them. This felt fraudulent, and I was very disappointed with this lack of customer service.”
Thank you for your feedback, Jennifer. We’re sorry that you had this experience, we will be looking into this issue. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
“I like the ease of signing up and don't mind the check-ins at all! I would like the materials to be provided and maybe shown during the presentations---at least made available so we can look at them if we want to do that. Also I have not seen the materials for the seminar I attanded last week.”
We appreciate you taking the time to provide us with your feedback, Karen. Someone from our Customer Service team will reach out to you regarding the materials from the seminar you attended.
“I thought the program was great, and the presenters were extremely knowledgeable about the law of workers' compensation. The only thing that I would change is to put the court review at the end of the program rather than at the beginning. To understand the significance of the cases being reviewed, the participant should have the fundamental knowledge in the subject area. Otherwise, it was great!”
Thank you for the review, Irene. We’re happy to hear you find our courses informative. We appreciate you taking the time to provide us with your feedback. We are always looking for ways to improve our courses.
