National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 15,436 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 15,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th October 2025

1215

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With my recent purchase of a new mattress, boxspring, and frame, I’ve now shopped at three different National Mattress locations over the years - Milton, Mississauga, and most recently, Kitchener. What keeps me coming back is simple: consistently fast, friendly service from both the sales staff and delivery drivers. This time, their website made the experience even smoother. I was able to browse and compare mattresses ahead of time, so when I arrived at the store, I knew exactly what I wanted. I made my final decision in under 15 minutes and had it delivered the very next day.”

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Posted 3 months ago

“Arrived on time, and support tickets were responded to promptly”

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Posted 3 months ago

“The staff at National Mattress were absolutely phenomenal—friendly, attentive, and incredibly knowledgeable about the different types of mattresses. I went in still debating whether to go with a memory foam option or not, and they walked me through the pros and cons of each type without any pressure to make a decision on the spot. I truly appreciated how they took the time to answer all my questions and let me try multiple options until I found the one that suited my comfort and budget perfectly. The entire delivery process was seamless and right on schedule, making the experience from start to finish stress-free. If you’re looking for great service, honest guidance, and a smooth buying process, I highly recommend National Mattress!”

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Posted 3 months ago

“We are very pleased with our mattress. We purchased this mattress in last week of August 2025 and have been happy with it ever since. The firmness is as described, the cool touch surface and additional cover is great. My husband is a back sleeper with back issues and he is enjoying it as well. We would purchase again and we happily recommend.”

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Posted 3 months ago

“The mattresses were delivered on time as scheduled. Their quality is completely satisfactory, and we consider them excellent mattresses overall.”

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Posted 3 months ago

“Staff knowledeable, efficient. Price reasonable”

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Posted 3 months ago

“Incredibly frustrating ordering online. I had to rent a car to pick up the mattress myself after having my order cancelled twice because it was flagged by your 3rd party payment service.”

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Posted 3 months ago

“I had a great experience with NM team. It took us less than 24 hours to get mattress from the point we entered the store. We were helped by very professional, knowing their clients and friendly person. Quality and price is very competitive! Strongly recommend to check out this store before making your decision on purchasing a new mattress.”

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Posted 3 months ago

“Both my deliveries came on time everyone was super helpful and kind with their assistance in setting up as requested!”

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Posted 3 months ago

“Different business model to get rid of all the nonsense markup then discount games. Try buy and got delivered within 2 days. Recommend.”

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Posted 3 months ago

“I was able to get a really good mattress for a great price. I wanted a firm mattress and this is the perfect balance of comfort and firmness. I don't sink itno the mattress and my back doesn't hurst as bad anymore. 10/10 would recommend.”

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Posted 3 months ago

“It’s a great comfortable mattress! Quick delivery!”

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Posted 3 months ago

“Hi, had very good experience shopping from national mattress”

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Posted 3 months ago

“The team was knowledgeable, friendly, and accommodating. It was a fantastic customer service experience, and I am very happy with my purchase. I will be a repeat customer!”

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Posted 3 months ago

“Amazing quality and the store is great to work with. Extremely accommodating when our move got totally messed up due to illness. Thank you for all your help! We will be back”

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Posted 3 months ago

“Good purchase”

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Posted 3 months ago

“I had a terrible experience with National Mattress. I placed an online order with 3 items that include a mattress. I needed the items urgently and wanted to make sure it will arrive the next day. I called their hotline, the person who answered my call told me that the mattress is sold out as someone else already bought it online before I did. I told him that was their fault not updating their website, I already paid for the whole order online! I asked to speak to a manager who also confirmed the mattress has been sold out and there is no other way around except canceling the order and refunding me the total amount within 2-5 business days. Inconvenient, but I had no other choice. I agreed. The next day, I received a call from the courier saying he is 20 minutes away! Turns out the manager and the agent had no idea what they were saying and were both lying about the fact that it was sold out because it was IN STOCK!! I was not home because I had no idea they were coming since the manager confirmed the order will be canceled! I asked the courier to wait for me, he said no. I asked him to come back later when he's done delivering all the order, he said no. He hung up and marked the order as delivered!! I called their hotline again and they gave me the option to go to the store and get my items in person or deliver it the next day which was not an option for me because I would have slept on the floor. I did eventually go to the store only to find out that the mattress cannot be rolled so I can't take it in the car. I had to replace it with another mattress that can be rolled and had to wait for over 3 hours for this mattress to arrive from another branch! On the bright side, the person who was helping me in the store was very helpful and understanding, he also gave me a discount and refunded me the delivery fees. The mattress, pillows, and bed sheets are good as well. Overall, the whole experience was a disaster, I won't ever be going back to purchase anything from them and will not recommend them to anyone.”

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Posted 3 months ago

“Second time buying a matress from National Mattress - happy with them. Went to the Markham store to look at matresses and we were happy we did as we changed out minds from what we originally set on after sitting on a few different models. Great customer service as far as delivery, real time updates and a call 10 minutes before delivery. Highly recommend.”

National Mattress Canada 5 star review on 7th August 2025

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Posted 3 months ago

“A very solid mattress 👌 l'm glad about my pick. The staff that delivered the mattress were also friendly.”

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Posted 3 months ago

“product are good”

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Posted 3 months ago

National Mattress Canada is rated 4.8 based on 15,436 reviews