National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,818 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 24th July 2026

1259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben K. Was awesome! Did a great job guiding us and impacted our decision to buy there and then.”

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Posted 7 months ago

“The guys were super responsive and timely with their delivery. Once they found out it was for my elderly mom who needs her bed higher they even asked me if I was sure this was the right height and double-checked with me. They brought it inside the lobby with no bumps or scratches and were so polite and kind.”

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Posted 7 months ago

“Very good experience. We went to the store at Steels Ave. A lot of mattresses to choose and diffrent brands and qualities. We found the mattress that we needed. Big thank you to Yaman A. that was very helpfull, professional, polite and patient on answering all our questions. Highly recomended.”

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Posted 7 months ago

“Amazing collection. Perfect for types, soft, plush, firm, extra firm. The mississauga location outlet has a wonderful and helpful team. They are patient enough to explain the pros and cons of the mattress along with useful suggestions. Definitely recommended for mattress purchase.”

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Posted 7 months ago

“Originally, I was impressed with the price, quality and service when I first bought a mattress for my youngest son when he moved out a few months ago, that I just purchased a second one for my eldest who is moving out this week. Unfortunately, within an hour of delivery, my son determined the box spring was too high and disproportionate to the bed frame and decided not to use it. I called to ask if we could return it. They refused because he had taken the plastic packaging off it. This was within an hour of delivery!!! I can't see how they can possibly take back a mattress with their 100 night sleep trial guarantee... so this must be a scam. Do they really expect you would keep the plastic wrapping on a mattress to sleep on??? It's not like we wanted a refund on the boxspring, just an exchange for a low profiile one. I will never do business with this company again.”

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Posted 7 months ago

“Great selection, and staff is very helpful, kind and patient.”

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Posted 7 months ago

“I recently made a purchase, never heard anything regarding the delivery. I’ve had to call several times and still there is no eta on the delivery of a product after weeks of purchase. Now the price of the product has dropped and I still haven’t even been contacted by your third party “gobolt” for delivery. I’m not happy about his experience at all. I’m still in limbo…”

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Posted 7 months ago

“Great staff. And a good selection of mattresses. Helped place an order via phone and delivered within a day at my convenient timeslot. Would recommend to anyone looking for that “perfect” mattress”

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Posted 7 months ago

“I was in & out in less than 15 minutes with a new matress and box spring. Not only were the staff great, the price was AMAZING!!! $316 INCLUDING DELIVERY...THANK YOU!!!”

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Posted 7 months ago

“The mattress that we got from the store was really great. Would definitely recommend and shop here again. The prices were competitive too.”

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Posted 7 months ago

“Customer service is great; very helpful while in store. Delivery was prompt and efficient.”

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Posted 7 months ago

“Honestly the most professional staff I have ever talked to. They don't pressure you with any sales tactics like the other brands. Instead they let you explore at your own pace and answer questions when needed. 10/10 service and would buy from them again in the future!”

National Mattress Canada 5 star review on 1st December 2025

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Posted 7 months ago

“The customer service at National Matress is on top, the hospitality there is unparalleled, I'm satisfied with the service, I highly recommend this place to anyone searching a place to buy a mattress box or mattress.”

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Posted 7 months ago

“The mattress was exactly what we were looking for. Delivery was quick and pleasant experience, and they helped place the matress on our bed. Will definitely buy from them again!”

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Posted 7 months ago

“Connor was absolutely amazing from the first day. He laid out all the facts and didn’t overwhelm me. He was super kind and honest. As a store manager, I believe his customer service was top tier. There was absolutely no pressure to purchase anything. Everytime I went in I was greeted with kindness and honesty which I very much appreciated. There were 2 other gentleman there when I went and they were super kind and funny. 10/10 recommendations. I would definitely go back and recommend others to go as well.”

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Posted 7 months ago

“Awesome service!! Very nice guys to deal with...”

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Posted 7 months ago

“Excellent show room that displays mattresses. Sales person Nicole was friendly, helpful and able to man over the mattress to our vehicle. Thank you”

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Posted 7 months ago

“Knowledgeable staff, great products and prices!”

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Posted 7 months ago

“I like the website it's very clear and well organized, which made purchasing easy, but it was occasionally slow to load. There was a big issue initially. I was very frustrated because the system somehow flagged my legitimate purchase as fraudulent so the order didn't go through, without notifying me. So I waited all Saturday expecting a mattress that didn't come, but when I called customer service he was able to fix the issue. At this point I was considering choosing a different mattress retailer out of frustration, but I had hope in National Mattress's quality and reputation. I am a first time customer. Now that the mattress was reordered and actually delivered, I've changed my opinion. The real time tracking updates were helpful during the delivery and the driver was professional. Now I am very impressed with the quality of the mattress. It suits my needs perfectly, I chose the extra firm National Mattress mattress and I feel very pleased with my choice. The comfort and support has completely won me over, at a reasonable price. I can already tell my sleep is improved, bettering my whole life. Would highly recommend National Mattress to others. I rated 4/5 stars considering the poor initial experience, but overall positive experience.”

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Posted 7 months ago

“I had such an amazing experience purchasing my mattress at National Mattress! The staff was super helpful in helping me choose a mattress and the prices are unbeatable.”

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Posted 7 months ago

National Mattress Canada is rated 4.8 based on 17,818 reviews