National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 17,810 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 17,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 23rd July 2026

National Mattress Canada 5 star review on 30th June 2026

Steve K

1256

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mattress is as described - had some difficulty with arranging shipping to Nova Scotia through the website, but email support was very helpful.”

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Posted 3 months ago

“Hi, I recently received two NM 6" foam mattresses Twin size (Order #000317736). First of all, I want to say that we are genuinely very happy with the mattresses themselves — the firmness, support, and overall feel are excellent and exactly what we were looking for. However, there is an issue with sizing that unfortunately makes them difficult to use in practice. Both mattresses appear to be: slightly shorter than expected (approximately ~1–1.5 inches shorter than 75”) slightly wider than expected (around ~1 inch over 39”) Because of this: a single mattress does not fit properly within the frame (visible gap in length, tight fit in width) when placing two mattresses side by side, they press against each other and cannot lay flat (they form a slight “peak” in the middle) while it is technically possible to force them into place due to the foam compressing, this creates significant outward pressure on the frame — especially on the extendable section of the bed — effectively pushing the two parts of the frame apart and putting constant stress on the structure. For context, this setup is intended for daily use by two adults, not occasional or guest use, so proper fit and flat surface are essential. I’ve attached several photos showing: the actual frame dimensions (including measurements taken directly) how a single mattress fits within the frame comparison of both mattresses stacked (same size) how the two mattresses behave when placed side by side To be clear — the only reason we are considering a return is due to the sizing mismatch. Otherwise, we would absolutely prefer to keep these mattresses. Because of that, I wanted to ask if there is a possibility to arrange an exchange for the same (or very similar) model in true 75” x 39” dimensions, with tighter sizing tolerance. Additionally (not critical, but if feasible), a slightly reduced thickness (around 5” instead of 6”) would actually work even better for our setup — though the primary concern is the correct length and width. Since this appears to be your in-house NM line (“Produced in Canada”), I was hoping there might be some flexibility in resolving this. I’d really appreciate any solution that allows us to keep using your product, as we are otherwise very satisfied. Thank you in advance, and I look forward to your reply.”

National Mattress Canada 5 star review on 14th April 2026

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Posted 3 months ago

“I bought 2 mattresses 6 months ago plus some other items, and this week again bought another Mattress. Their customer service is remarkable and prices are also good.”

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Posted 3 months ago

“. I like it is same as I expected.”

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Posted 3 months ago

“The customer service and knowledge was the best experience I’ve had in a long time. I will highly recommend National Mattress to my family and friends.”

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Posted 3 months ago

“I bought two mattresses but only one was delivered. I called and was told at first that only one purchase got to you guys only for me to confirm and my card was debited for two a king size and a queen size”

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Posted 3 months ago

“I had a great experience with National Mattress, and Paven, from start to finish. From the very first phone call, the customer service stood out - knowledgeable, helpful, and genuinely friendly. Pavan took the time to understand what I was looking for, offered thoughtful advice, and never once made it feel like a sales pitch. What really impressed me was the personable approach and the extra ideas he shared that I hadn’t even considered - it felt like he truly cared about finding the right fit, not just making a sale. I’ll definitely be coming back and will be asking for Pavan directly. Highly recommend.”

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Posted 3 months ago

“Very satisfied with our choice, comparing their products was easy in the store, sales staff helpful. I recommend”

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Posted 3 months ago

“It was a super easy and pleasant experience buying a mattress at National Mattress. The sales associate was super nice and straightforward and we bought a mattress for a great price that seems comfortable.”

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Posted 3 months ago

“Very professional and honest. Great services and lots of selection available in different price ranges. Love the bed and great experience!”

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Posted 3 months ago

“I keep going back to this supplier due to the great selection and customer service.”

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Posted 3 months ago

“Everything gone well..delivery was so smooth..thank you for service”

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Posted 3 months ago

“This was the second mattress I bought from National Matress, both mattresses were delivered with care and met the standard and requirements I needed. I am very satisfied with the mattress I use. I am very pleased with the price and quality of it. I will definitely recommend to friends and family.”

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Posted 3 months ago

“Such fabulous service, from placing my order to delivery. I had to change my shipping address to a more remote location, and it was a breeze.”

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Posted 3 months ago

“I am enjoying my new mattress and your return process was quite smooth. Thank you”

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Posted 3 months ago

“I had a great experience with the salesperson. They were very helpful, patient, and knowledgeable, and took the time to answer all our questions and guide us to the best option. Their support made the whole process easy and comfortable. Really appreciate the excellent service!”

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Posted 3 months ago

“Mattress came as ordered,delivery people were very polite and placed box spring where I wanted it. Price was excellent.”

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Posted 3 months ago

“We are very pleased with the mattress we purchased, it is firm but comfortable. Our visit to the store was excellent, staff were attentive and informative. The selection gave us a great variety of choices when we were testing. 5 stars!!”

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Posted 3 months ago

“I’ve now purchased two mattresses from National Mattress within the past year, and I’ve had a great experience both times. Their prices are very competitive, and the quality has been excellent. Delivery was quick and smooth, which made the whole process even better. I would definitely recommend them to anyone looking for a good mattress at a great price!”

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Posted 3 months ago

“I was very happy with the quality of the mattress and the service that national mattress provided”

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Posted 3 months ago

National Mattress Canada is rated 4.8 based on 17,810 reviews