National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 13,126 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 13,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 27th May 2025

1144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got damaged mattress and when I called the store where I bought, guy said we were not going to help you and you should email to support. And I did and it was very tedious process makes me disappointed”

Helpful Report

Posted 1 month ago

“I had a great experience purchasing my new mattress. The customer service was outstanding, staff were friendly, knowledgeable, and genuinely attentive to my needs. I especially appreciated the low-pressure sales environment, which made me feel comfortable and confident throughout the process. It was clear that the team cared more about helping me find the right fit than just making a sale.”

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Posted 1 month ago

“Super smooth process of ordering after doing the quiz to figure out what I wanted out of a mattress and I could read previous reviews of the mattress itself. Customer service was very responsive as well when I did have questions. I liked the little chat bot that I could ask questions such as does my mattress need a box spring as well. The mattress itself is fantastic, I've slept so well since getting it!”

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Posted 1 month ago

“I purchased a mattress from National Mattress in or around May 2024. Wayne was extremely knowledgeable and very professional. I was able to purchase what I needed and take it with me. I was very happy with the quality, price and the fact that the mattress was made in Canada. When I recently needed a new mattress, I went straight to the National Mattress website. I was able to purchase exactly what I needed - a quality Canadian made mattress at a fair price. When I needed to speak to the store to confirm a detail aboout my order, it was Wayne again who took care of me. Service - Price - Canadian Made - National Mattress is the best in my experience. I have spread the word any time the opportunity arises. Thank you.”

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Posted 1 month ago

“It seriously doesn’t get much better than this! National Mattress has the best mattresses at unbeatable prices, and with invaluable customer service. I walked in store and was promptly assisted by Suraj. His knowledge helped me decide between 5 options within minutes, and I was able to walk out with a mattress ready to be delivered to my house the next day.”

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Posted 1 month ago

“Great assistance in store. Lots of help and clear direction on what to expect when ordering mattresses and delivery. Received approximate eta for delivery time which was great. Received a text regarding delivery that they were 40 min away which was awesome! Highly recommend. Product is fantastic.”

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Posted 1 month ago

“Went to the store twice both times the sales people were very knowledgable and helpful Made the purchase easy and fast all my questions were answered and explained very clearly”

National Mattress Canada 5 star review on 7th April 2025

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Posted 1 month ago

“Excellent customer service, people are not pushing you around to buy a mattress. They ask if you need help in a courteous manner and then leave you alone to choose and to look for what you want with or without help and that’s very good. At the end of the day we bought the mattress we wanted and service was great along with delivery. 10 out of a 10 service, definitely will be back again.”

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Posted 1 month ago

“The interaction with the sale staff was great. He listened to our needs and showed us mattresses that falls within our budget and that will accommodate our request. The transaction was very easy. Delivery was made on time during the time slot given and done the way we asked. Overall very satisfied with the service. Highly recommended.”

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Posted 1 month ago

“Suraj was very helpful and knowledgeable and directed us to exactly what we wanted ! Great selection ! He was also lovely to deal with .”

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Posted 1 month ago

“Very pleased with selection and prices. The binders beside each mattress had helpful information on each mattress and staff were very honest which I was quite impressed.”

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Posted 1 month ago

“Nice place with lots of collection to choose.”

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Posted 1 month ago

“Great prices, great service. Had a new mattress within 15 minutes of walking in. Drove home with it!”

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Posted 1 month ago

“The staff was super helpful explaining the differences between types of mattresses, and the experience was good overall. Lots to choose from, excellent prices.”

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Posted 1 month ago

“They had a great selection of everything. We found exactly what we were looking for and the sales person explained everything that we needed to know about the products. He was also very polite and knowledgeable. We’ve told all our friends and will definitely return for other products in the future. Thanks National Mattress! Bill and Penny Latter”

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Posted 1 month ago

“Great staff and great prices”

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Posted 1 month ago

“Great customer service, friendly staff and a great deal on a great mattress the only thing that would make the experience perfect is if the delivery area was expanded”

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Posted 1 month ago

“First time buyer. Alex the manager was knowledgable and was happy to sell me what I needed not what was the most expensive. He clearly outlined the return policy. Delivery was on time and tracking was accurate. Based on the mattress specs I am pleased with the value. Haven't opened the mattress yet so too soon to speak to quality and reilability but overall experience so far has been very positive.”

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Posted 1 month ago

“The staff were very helpful. Service was fast and efficient and the location was clean and well laid out. I would definitely recommend this store to family and friends.”

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Posted 1 month ago

“The staff on site were super friendly, knowledgeable, and extremely helpful. They made the entire process smooth and enjoyable. Highly recommend”

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Posted 1 month ago

National Mattress Canada is rated 4.8 based on 13,126 reviews