National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 13,103 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 13,103 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

rafal@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 25th May 2025

298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and Eden was very knowledgeable and trustworthy. No pressure sales environment. Will be using them again for my next purchase!”

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Posted 1 month ago

“I've yet to receive my mattress so I can't write a quality review, but the site was easy to use, though during purchase the estinates delivery date was same day (wrong), and it wouldn't accept my first payment method and had to use a different card (confirmed there were enough funds several times, still told me insufficient funds). Customer service was easy to get ahold of, low wait time, efficient and informative. All I am I'm happy with the quality of service, but the purchasing and delivery estimation could use some work.”

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Posted 1 month ago

“Very responsive and professional. Delivery people were efficient and on time! My only issue is that I have yet to get a receipt. I am sure that this will be resolved quickly. Overall a great experience.”

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Posted 1 month ago

“2nd time buying from National Mattress. I researched the type I wanted and they had the best price. Quick delivery. I'm very happy and have told my nieghbours to buy from here as well.”

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Posted 1 month ago

“Swift & kind delivery service. Mattress is fantastic!”

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Posted 1 month ago

“I'm satisfied about my service”

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Posted 1 month ago

“Honest, helpful staff and lots of options on the floor. They gave us the time and space we needed to make our decision, and answered any questions we had. Not commission-based. One of the better shopping experiences I've had in a long time.”

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Posted 1 month ago

“I think this was the fastest service I’ve ever experienced in Canada. The in-store service was good too, and my delivery arrived the very next day, just half a day after I placed the order. This is definitely a place worth spreading the word about! Thank you!”

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Posted 1 month ago

“Love the mattress. Delivered within 2 days.”

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Posted 1 month ago

“Excellence service from Mr. Wong.”

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Posted 1 month ago

“Lots of options and good mattresses. Plus…Alex S is an awesome worker and gentleman”

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Posted 1 month ago

“Kind and friendly.”

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Posted 1 month ago

“Connor was great, knowledgeable and efficient”

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Posted 1 month ago

“Delivery was on time The quality of the mattress and the pillows was better than expected totally recommended it”

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Posted 1 month ago

“I had a great experience with national mattress. I had never bought a mattress new before and I was looking for a while to get a new organic king size mattress. I looked around and continued to come back to National Mattress and I’m so glad I did! Easy to purchase, good communication for delivery and I LOVE my mattress.”

National Mattress Canada 5 star review on 7th April 2025

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Posted 1 month ago

“National Mattress is great. I've purchased multiple mattresses both from their south Etobicoke location and their Steeles location. Conor is super helpful. They have a tonne of stock, everything's pristinely packaged (as you would hope a mattress would be). Their prices are significantly lower than their competitors and they have more stock than anyone else. 12/10 store and franchise.”

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Posted 1 month ago

“Overall, the experience with National Mattress has been great. Mattresses are of good quality, delivery is quick, the delivery tracker is super helpful and the delivery person always gives a call 20 mins before they arrive. The only reason I gave 4 stars is because it can be a hit or miss with delivery instructions. I always ask for my mattress rolled up so that it's easy to carry, however, they don't always follow this. Sometime I receive it rolled up, other times it's not. But overall, ordering from them is always a great experience!”

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Posted 1 month ago

“I got damaged mattress and when I called the store where I bought, guy said we were not going to help you and you should email to support. And I did and it was very tedious process makes me disappointed”

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Posted 1 month ago

“I had a great experience purchasing my new mattress. The customer service was outstanding, staff were friendly, knowledgeable, and genuinely attentive to my needs. I especially appreciated the low-pressure sales environment, which made me feel comfortable and confident throughout the process. It was clear that the team cared more about helping me find the right fit than just making a sale.”

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Posted 1 month ago

“Super smooth process of ordering after doing the quiz to figure out what I wanted out of a mattress and I could read previous reviews of the mattress itself. Customer service was very responsive as well when I did have questions. I liked the little chat bot that I could ask questions such as does my mattress need a box spring as well. The mattress itself is fantastic, I've slept so well since getting it!”

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Posted 1 month ago

National Mattress Canada is rated 4.8 based on 13,103 reviews