National Mattress Canada Reviews

Name: National Mattress Canada
Address: 1655 Dundas Street East, Mississauga, Ontario
Rating: 4.79

4.8 Rating 18,557 Reviews

96 %

of reviewers recommend National Mattress Canada

4.8

Based on 18,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

support@nationalmattress.ca

Location:

1655 Dundas Street East,
Mississauga
Ontario
L4X 1L5

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National Mattress Canada 5 star review on 21st September 2026

1272

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience here! Arnold and his colleague were very knowledgeable and allowed us to take our time with no pressure to buy. Our Mattress arrived in great condition. I would recommend buying from this store!”

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Posted 2 months ago

“Was a great experience shopping here. All the staff were incredibly honest and sincere in their advice and I walked out with a purchase I was completely confident in and happy with.”

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Posted 2 months ago

“I’m extremely frustrated with my experience with National Mattress so far. I haven’t even received my mattress yet, and I’m already disappointed with the level of service and communication. I took an entire day off work to accommodate the scheduled delivery, only to have the delivery randomly rescheduled. That meant rearranging my schedule and taking time off work unnecessarily. I also ordered pillows and was told they would arrive within a week. I’m now being told there is no clear information on when they will actually arrive and that they may need to be transferred from another location - assuming they even come in. Once again, this creates additional coordination and inconvenience on my end for something that should be relatively straightforward. Overall, the logistics and communication have been frustrating, and I feel like I’ve had to do far too much work to coordinate an order that I haven’t even received yet. I’m hoping this improves, but if these issues continue, I will seriously consider sharing my experience in a public review.”

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Posted 2 months ago

“There was a good direction for the whole shop in my first impression. The salesperson was very professional and nice in welcoming us and guiding us to choose the mattress and the pillow.”

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Posted 2 months ago

“The moonlight king size mattress I purchased from the store is pretty comfortable maybe a little bit stiff but still okay probably meant for back sleepers not so much side sleepers but overall it's alright and not terrible”

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Posted 2 months ago

“Great overall! Purchase online was smooth, and the employee I spoke to over the phone to confirm the delivery date was selected properly was very helpful. Mattress delivery went smoothly.”

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Posted 2 months ago

“A very wide selection of mattresses at very good prices, quick shipping and great customer service! I bought two mattresses and excited to start sleeping on it. I love that there is a 365 night trial, which you can exchange or refund if the bed doesn’t end up suiting your sleeping needs. Highly recommended!”

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Posted 2 months ago

“Poor customer service and post order service. I ordered a mattress which I got to know will take three weeks but we needed earlier so the person on call said I am cancelling your order. But it's been almost 10 days since I am waiting for the cancellation. No response to the multiple emails I sent.”

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Posted 2 months ago

“Hi there the store was very pleasant to shop in and staff were very helpful”

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Posted 2 months ago

“Great service, friendly and knowledgeable. Great selection too!”

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Posted 2 months ago

“Good customer care”

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Posted 2 months ago

“Hi this is our third purchase of a mattress from National Mattress over the passed years . Purchased our first on in 2016 which i am replacing now, one for the spare room replaced in 2021. Visisted the Mississauga store on Dundas and dealt with Pavan S i explained i had back problems and he guided me to different mattress that would work well for me. Narrowed it down to 2 and now i have a new one. Thanks Pavan for being professional and helping me out to get the perfect mattress. Ask for Pavan when you visit this store he's a knowledgeable person . You won't be disappointed .”

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Posted 2 months ago

“They had just what I was looking for!”

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Posted 2 months ago

“We were pleased with the service I just had a problem with all the plastic on the mattresses made it hard to evaluate the feel of lying on it. I know you can't help it but just thought I would mention”

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Posted 2 months ago

“I can't remember feeling happier ! I just purchased my 3rd large mattress from National Mattress! From scoping what I needed, to coming into their store to test it out, to delivery and mostly importantly sending a team back to help push the king size mattress upstairs through tight stairs, this company wowed me with promptness and exeptional customer service. I recommend them to anyone looking beyond the buying transaction to a mattress experience.”

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Posted 2 months ago

“Fast delivery and excellent product quality!”

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Posted 2 months ago

“Amazing Mattresses!! They have a wide variety ranging from soft to extra-firm based on customer preferences. The Mattresses sell themselves due to their quality.. hence you dont feel pressured by anyone there to make a purchase.. a BIG THANK YOU to Eden for being such a great help in guiding us with our choices. Definitely recommend this place to everyone!”

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Posted 2 months ago

“Very good mattress at reasonable price and very good customer service!”

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Posted 2 months ago

“The workers were very helpful and the process was smooth. We bought it on Friday afternoon and the mattress was delivered on Saturday morning. I'm impressed by the fast delivery.”

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Posted 2 months ago

“Smooth process, great selection of mattresses at a great price”

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Posted 2 months ago

National Mattress Canada is rated 4.8 based on 18,557 reviews