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Pela Care Corp. dba Habitat Botanicals Reviews

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

Company Reviews

Product Reviews

3.4

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Pela Care Corp. dba Habitat Botanicals 5 star review on 3rd January 2020

Pela Care Corp. dba Habitat Botanicals 5 star review on 22nd December 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 22nd January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 14th January 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM! The worst part is CEO Jaymie kept sending us an excuse email and videos and blaming on other companies. Such as fulfillment shippers, Canada Posts, tracking App.. etc Along with the excuse and his non-sense justifications, he said working hard to catch up orders... but guess what? He has enough time to video himself and sending us excuses email over and over. STOP pretending humble, just do your job. I claimed fraud dispute on VISA card and I get money back. I do support eco-friendly company and their belief. But I felt they are taking advantage of “trend” to make money out of it and not genuine on saving the earth.”

Posted 4 years ago

“They are not shipping any items. Tracking information is not valid. there is no way packages are picked up and not scanned. There is no way items are delivered without updates. This is not a valid company... Stay away !!!!”

Posted 4 years ago

“I wrote to them 4 emails to cancel my order, nobody cancel anything. They took my money and my order is I. Transit since a month. I wrote to them several times but only get "sorry about your experience, here is a generous 20% off your next order... Write back again and ask for my money back but nothing. Stay away.”

Posted 4 years ago

“I ordered Feb. 27, almost $93. Got an email on March 9 that order was in "Shipping Process" and to expect delivery about March 17. It is now April 21. I have sent emails and called to ask about my order and there is always an excuse: the item is on the way, tracking does not work, they are backordered, just hired new staff, on April 10 got an email that order had been shipped.....still no way to trace and now with COVID 19 they are running behind. Have disputed with my credit card company. I really want to reduce my plastic use and use cruelty free products, but this company is not the way to go.”

Posted 4 years ago

“Scam scam scam. Will send you emails saying shipping is delayed but will never ship your products regardless. I feel stupid I even fell for this. DO NOT BUY FROM THEM.”

Posted 4 years ago

“Scam,will not refund, will not send what you order.”

Posted 4 years ago

“Order was placed January 3, I was told it had been shipped on February 14 and was issued a tracking number Feb 17. March 11 Jaymie confirmed the order was shipped. March 16 Canada post investigation showed the item had not arrived at their shipping depot. Continued to get emails saying the item had been shipped and was on the way. Finally received after 14 weeks and after putting in a dispute claim with my credit card company. Canada post shows the item departed Richmond BC on April 9th was received in Edmonton on the 11th of April and it was delivered on April 14. I have attempted to cancel the dispute claim with my credit card company. (cannot get through due to the covid crisis but will continue to try) I have tried the products and they are very nice, I do not think I will purchase from this company again due to the poor handling of my order. I understand they had difficulties through their move but that does not excuse a 14 week wait.”

Posted 4 years ago

“I ordered my products on February 20th and have still not received them. On March 9th I received an email with a tracking number stating that my products were shipped with an estimated delivery date of March 16th. According to Canada Post, they have never been in possession of a package with that tracking number. After several emails trying to pinpoint when I would actually receive my products, I requested a refund. I was told that I could not have a refund until I receive and then return the package. Thankfully, my credit card company did not agree. I will never do business (or try to do business) with this company again. I have also sent an official complaint to the BBB.”

Posted 4 years ago

“I ordered Jan 9 2020. It’s April 13 2020 and still no product. I sent multiple emails and gotten generic answers Said my product on the way back in March with fake tracking number. Asked for a refund was told when i receive the products to send them back. But can’t get products to even send back. Will be reporting them to the better bureau They sure had no problem taking my money.”

Posted 4 years ago

“Order March 7th still no product or my money back. Evertime I email I get the run around. Trying to buy earth friendly products. I ordered shampoo and conditioner bars and deodorant and believe now i got scammed just like everyone else.”

Posted 4 years ago

“I am not one to write reviews, EVER, but this is an exception. I ordered March 8th, 2020. They sent me the email stating that package is being changed and that delivery would be slow, whatever, that's fine. Finally on the 24th I received an email that said my order was on the way, sweet! It's now 3 weeks later I have no product nor do I have the money (they make sure to take that as soon as you order). At this point I'm kinda over it and want my money back (we'll see how that goes). Honestly, wouldn't recommend.”

Posted 4 years ago

“This company is a scammer. I ordered products on Feb. 2 and they have not arrived. Every time I e-mail them, they make excuses for why the product has not shipped. I asked for a refund and they have not issued a credit. I reported them to the Better Business Bureau. I would advice others that have been scammed by them to do the same as well as report them to their credit card company.”

Posted 4 years ago

“I placed an order at the end of January - was told of shipping problems..... many emails later from Jaymie and Victor. Still nothing......”

Posted 4 years ago

“I received an early email that stated that they were working on the orders. This company is a scam! I just emailed them to say please refund my money. They are still taking orders and urging people to double up to get a better price. DO NOT ORDER FROM THIS COMPANY. I LOST $125 AND NO PRODUCT.”

Posted 4 years ago

“Ordered in February... 8 weeks later and no tracking number. Wrote to company who apologies and offered free gifts, but still no tracking number. Definitely scammers.”

Posted 4 years ago

“I ordered a six pack of the 4oz hand sanitizer. What I actually received was 6 pouches of sanitizer filled half way. I measured them and they were only half way filed, so each one only had 2oz of hands sanitizer instead of the promised 4oz. Did you think no one would notice? I understand demand is high right now but you should give people what they pay for.”

Posted 4 years ago

“I ordered on Feb 23 and received an email saying delivery date would be March 5 with a tracking number that didn't work. After contacting the company, I was told that it would arrive Apr 1. On Apr 4 I received a package with the WRONG items - the shipping label had the right product, but the wrong item was included - an item I don't even see for sale on their website. Everything about this process has been a disaster.”

Posted 4 years ago

“I put my order in a few months ago, received a tracking number in February, and since then, the only thing I can find out using the tracking number is that "The sender has created a shipping label. When we receive the item, we’ll update its status and expected delivery date." Canada Post has not received the package. I've been very patient but 2 months for delivery is not acceptable and I feel that I have been scammed!”

Posted 4 years ago

“I ordered some items. Credit card was charged. Gave me a tracking number. Was due to arrive April 1. Not seen it. Said it arrived. Well it went somewhere but not to my house. Want let me track it. Want let me ask questions. Waste of money and my time.”

Posted 4 years ago

“WHAT A BUNCH OF SCAM ARTISTS. We are all writing the same stories here. The company is located in Abbotsford, BC. The computer generated response is nonsense. I have bought from local companies off Instagram through this pandemic with no issues. There seems to be a much larger issue with this company. Where are my items or give me back my money!”

Posted 4 years ago

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Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews