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Pela Care Corp. dba Habitat Botanicals Reviews

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

Company Reviews

Product Reviews

3.4

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Pela Care Corp. dba Habitat Botanicals 5 star review on 3rd January 2020

Pela Care Corp. dba Habitat Botanicals 5 star review on 22nd December 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 22nd January 2019

Pela Care Corp. dba Habitat Botanicals 5 star review on 14th January 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on January 25. I received 2 -3 emails expressing regrets at the delay in shipping. I tried to be understanding and patient. Over the past month, I have email 4 more times. Each time, getting the same canned response. 2 days ago, I tried again. This time, I got a response saying my order must have been lost and asking if my address was correct. So, currently, I am out $114 (I had great hopes for this company) and no products, and getting the runaround. At this point, I feel I should get the products AND a refund. I am thoroughly disappointed. At this point, I'm still not sure I will ever see anything for my lost $114. :(”

Posted 3 years ago

“Terrible service, and I STILL haven't received my merchandise. These guys are either a scam, or the worst company ever. Don't buy from them.”

Posted 3 years ago

“Garbage service... Late deliveries, and lots of excuses... Pass on this company.”

Posted 3 years ago

“SCAM!!! Do not order from these people! You will NEVER get your merchandise.”

Posted 3 years ago

“SCAM!!! Do not order from them. You will NEVER get your order. It's been over 6 weeks for. It's infuriating to be scammed while serving in a combat zone. Shame on this company.”

Posted 3 years ago

“SCAM!!! Horrible service... and the products never arrive!!! Do not buy anything from them.”

Posted 3 years ago

“SCAM!!! Don't buy anything from them... They target deployed Soldiers, and then mail the products...”

Posted 3 years ago

“Do NOT order from this company!!! You will never get your product. They will take your money, and then you will get a never-ending series of 'its on it's way emails.”

Posted 3 years ago

“Scam!!! Do not order from them... I haven't received anything- its been six weeks. I'm a deployed Soldier, and I feel like a fool for get ting scammed...”

Posted 3 years ago

“Don't buy from them!!! Six weeks after my purchase, and no product. Don't trust them.”

Posted 3 years ago

“Complete Scam!!! It's been 6 weeks, and nothing. I'm a deployed Soldier, and they took my money, and keep promising it's in the mail. DO NOT BUY FROM THEM.”

Posted 3 years ago

“I've been waiting for my product to show up for six weeks now... Still nothing. When asked what's going on, I was told, "good news.... (I will have to) just have to wait a little longer.”

Posted 3 years ago

“Absolutely horrid customer service. Still waiting on a response after several unanswered emails. As for product quality have no idea as it’s been six weeks and counting.”

Posted 3 years ago

“Never received product, although the customer service was sub par I feel as if the company got a influx of orders and could not handle the pressure. Shipping info is useless. Will never do business with them again. They are a scam DO NOT GIVE THEM MONEY!!!!!!”

Posted 3 years ago

“Ordered on 03/31 and still have not received a tracking number. Kept getting promises of next week, next week, next week. I begged for a refund because this order was meant for my friends and family members who are essential workers and I do not wish for a company to keep my money for an order that may not come at all, but they said they are near bankrupted so they cannot do that. After reading all of these reviews and seeing how some ordered way before me and still have not received their product, I may have to dispute with my bank.”

Posted 3 years ago

“To whom it may concern; Nowhere to turn, I must discuss my issues with your products here. I’ve been plastic free for 8 years and you must imagine my delight at discovering your products in 2018. I ordered right before the name and packaging change and got a “deal” by getting a five pack. (I had tried my hand at making “bar shampoo” and had a good product, in a vegetable glycerine base.) The shampoo bar: left my hair sticky, flat and dull. Never did get a response about that or not getting any conditioning bars. And such an awkward shape to hold or try to find a container for, to travel with and the wavy edge just disappears in the shower from the spray of the nozzle, losing that whole odd edge in the fist three uses which is very wasteful. The lip balm: So huge, impossible to keep in a pocket so I put it in my purse where it melted and ruined both the purse and everything in it. The body bar: Lovely, but again the awkward shape, no way to travel with, odd disappearing wasteful edge. Luffa: Not a luffa (which I grow) and unlike luffa that dries quickly and can be traveled with, your scrubby stays wet for ages and tends toward mold. Deodorant: You kept saying “just hang in there” and I have (for months) but either no one works as hard and as many hours as I do or it doesn’t accomplish deodorizing. I have a very clean diet, sooo I don’t understand what’s going on there. I like the idea of your company and the idea of it’s packaging but not sooo much the products themselves or the presentation. Both the lip balm and deodorant are difficult to push up and have no way to retract so the product smashes up into the lid. The soaps are an awkward shape to work with on every level. I’d like to return what I have not used for a refund. There seems no way to talk to anyone about these issues and so-far I’ve had no response from anybody. In its present state I would not recommend or continue to purchase. May I suggest you stop trying to go forward with more till you’ve fixed what you have. Please respond and let me know how/where I may get a refund? Sad Custmer service: So far it’s been months without a resolution.”

Posted 3 years ago

“Ordered 3/5. Just received today. Well, two items out of a 45. order. Sux.”

Posted 4 years ago

“unbelievably scam.. I couldn’t stop laughing this point how stupid they are. They are “supposed to be” 100% plastic-free company and sanitizers I ordered was “supposed to be” in bottles so we can recycle. No updates of delivery, asked for cancellation, no response, stupid CEO excuses YouTube video.... finally a month later I got them. I got PLASTIC stand pack sanitizers, completely different from what they claimed on website. I’m filing them fraud. It’s like you are sending meat products to vegan!!! Lol”

Posted 4 years ago

“I placed my order on April 13th for hand sanitizer. Recieved tracking information a few days later stating my package had shipped; however, was unable to track my package. The company sent me several loooong emails explaining how they were experiencing longer than usual ship times, and that they were aware of the issues regarding tracking, or rather lack thereof. I get it. We're in the middle of a pandemic. My complaint is that someone within the company created a shipping label for my order, and it clearly was not shipped out. I have inquired numerous times, and recieved the same loooooong emails detailing their day to day operations, and how hard they were working to get orders out. I was told they expected to be caught up within a couple weeks. I have asked for a refund, and as of this moment, I have not recieved a response. I am frustrated. I expected to have hand sanitizer within a week of ordering. I have now been waiting two weeks! Maybe the products this company makes are wonderful beyond measure, but I wouldn't know. I'm still waiting and they have my hard earned dollars.”

Posted 4 years ago

“Scammmmmmmm!! Don't listen to fake reviews saying anything other than that. Stay away!!!”

Posted 4 years ago

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Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews