Pela Care Corp. dba Habitat Botanicals Reviews

Name: Pela Care Corp. dba Habitat Botanicals
Address: 460 Doyle Avenue, 604,, Kelowna
Rating: 3.44

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

3.4

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 3 pack of the deodorant in two different scents. It make my armpits red and swollen. A problem I've never had before. Will not buy again.”

Helpful Report

Posted 3 years ago

“SCAM!!!! PLEASE DO NOT ORDER FROM HERE. I have tried cancelling a subscription I didn’t even know I had but couldn’t even log into my own account. I could cancel the first shipment but didn’t get in time for the second one and now I have to return it and PAY THE RETURN SHIPPING. SO UNFAIR AND FRUSTRATING AND THE PRODUCTS ARE NOT WORTH THE MONEY AT ALL. spend your money somewhere else!!!!!!”

Helpful Report

Posted 3 years ago

“like so many other reviewers mentioned, this company is a scam. They try to lock you into recurring orders without being clear about it up front.”

Helpful Report

Posted 3 years ago

“So like many others, I purchased the $9 trial and after getting a confirmed shipping email, noticed I had been subscribed. I went to the original promotion and sure enough the small print: "pay only $9 for you first order...refills automatically at full price...don' t want to subscribe? make a one time purchase (at$62). So yeah, they tell you its a subscription but the promotion is VERY MISLEADING. I have cancelled my subscription (after the package has shipped so they can't cancel it) but I hate that they have my credit card information and I can't find how to delete it...or my whole account for that matter.”

Helpful Report

Posted 3 years ago

“Like others have mentioned, you sign up for the 9 dollar pre-subscription package, that doesn’t even create an actual account on the site, so you can go manually manage a subscription, that was apparently more convenient for their software developers to do for their costumers.. so initially you’re under the impression that canceling or managing is an easy click, when in fact, you’re stuck with a subscription that you have to somehow figure out how to create a login for to go individually click “edit”, and they make you do it for each product in the package, and... it doesn’t even allow you to cancel the subscription from the site.. so when you email them a message, they don’t have the employee support to be able to email you back (conveniently) but do have an email (conveniently), to send a reminder in place of your message, notifying about your next shipment.. how kind of them.”

Helpful Report

Posted 3 years ago

“I ordered their $9 sample pack, which took 2 weeks to arrive (understandable). I didn't even activate an account, and there's literally no language whatsoever in their emails or their website to suggest purchasing the sample pack without even creating an active account entitles them to take your card information and sign you up for a pricey subscription. I haven't even gotten to try the products yet and I had to set up an account I didn't want, cancel subscriptions I NEVER consented to (since someone asked, you go to your account and click "manage subscriptions" and you have to cancel each of them individually), and email the company basically begging them not to ship what THEY signed me up for and to refund me. They did so and they were pretty nice about it, but the whole thing reeks of a scam. How is it OK to sign up someone who doesn't even have an "Active" account (their terminology) for a subscription, using card information they provided you on a one-time basis? I'll be warning people off this company for sure, which is a shame, because their mission seems very admirable. I really wanted to like them but now I'm just creeped out.”

Helpful Report

Posted 3 years ago

“A) Package didn't ship for a full week after ordering (this was before the Christmas boom). B) They got the order wrong, I was missing one of the products that I'd ordered. C) The product legitimately does not smell good. I got a coconut-vanilla deoderant stick and it smells like play-doh. The push function on the stick is also... just... bad... I was told to microwave it to make it slide easier but so far nothing has really made it easier to push. In order to push I finally ended up breaking the bottom. The pluses: good, swift customer service, it is legitimately waste-free, it hasn't stained my clothes like my last natural-waste-free deodorant did. Also, the lavender one might smell good? Who knows. At the price point, you're probably better off with just about anything else. I'm probably going to try Native Co. since this deodorant just isn't making me smell good.”

Helpful Report

Posted 3 years ago

“I love Pela but their deal with Habitat Botanicals is an absolute scam. I was so excited to try out a tester kit for $9, and because I spend my money wisely, I checked everywhere in the email promo I received and the link to the product I ordered - THERE WAS NO MENTION OF A SUBSCRIPTION PACKAGE. I cancelled immediately and was refunded $9 a day later. So my question is...if I was actually signing up for the subscription, what was that $9 charge even going to be used for?!”

Helpful Report

Posted 3 years ago

“I wanted to try out the $9 subscription, saw that it changed to over $60 after the first month. Instead of contacting me she went ahead and cancelled my order while shaming me. If you don't want people to sign up then cancel why is it an option...? AWFUL BUSINESS PRACTICES - there are other environmental brands I suggest trying”

Helpful Report

Posted 3 years ago

“Very shady. If you try unsubscribe after buying the $9 trial pack they will cancel your order. Now I am awaiting my refund.”

Helpful Report

Posted 3 years ago

“Would highly discourage people from buying from this company. As you can see here and online, they scam you into a subscription that's impossible to cancel. However, they were running a special for purchasing a tester of each item for $9. I had read the reviews and knew to unsubscribe immediately after ordering this one-time purchase so I wouldn't get charged $60 a month. I did unsubscribe easily enough using their website. Then I got an email, allegedly from the owner, Hannah, telling me that, because I unsubscribed from the monthly shipments, she had cancelled my one time order. Not only that, but she attempted to shame me for "wasting her time" by ordering the items to try without signing up for monthly renewals. This is truly upsetting and disgusting behavior from a company that claims to be low-waste and ethical. Tricking people into a subscription is one thing. But trying to make someone feel bad for actually wanting to give the products a try before subscribing is a whole new level of greenwashing. And cancelling my order because I failed to get stuck in their scam is just silly. Not to mention, I still have not received a refund for the purchase I tried to make. TLDR: scammy, greenwashing company that's in it for the money. Shame on Pela for associating with these folks.”

Helpful Report

Posted 3 years ago

“I'm trying to navigate their website to cancel my subscription that I didn't sign up for. This is a complete scam. Does anyone know how to cancel my subscription”

Helpful Report

Posted 3 years ago

“DO NOT...I REPEAT DO NOT PURCHASE FROM THIS COMPANY!!! I got a sample product through Pela and didn’t particularly care for it. It took so long to get here. I completely forgot about it. About a week and a half later $38.63 was taken out of my account from Habitat Botanicals. I never received an email from them saying I had a subscription or I was going to be charged. I sent the package back (unopened). I did not get a refund. But I did get another charge to my account for the same amount. Prior to this I created an account to cancel my subscription but when I tried to do so, it said I had no subscription to manage. I sent them a message to cancel my subscription and I have not heard back from them. This is a terrible business model! And sadly, it makes me not want to buy from Pela even though I love their cases just for partnering with this terrible company.”

Helpful Report

Posted 3 years ago

“SCAMMY COMPANY!! Same as everyone else is saying. They’ll sign you up for a ridiculously expensive subscription without your consent! Such a shady business practice! Clearly they don’t care to make real repeat customers!”

Helpful Report

Posted 3 years ago

“I signed up through Pela's promotion to get a sample for $1 one time only. I ended up the next month with a $84+ charge to my account. This company is a SCAM. I emailed support asking for a refund and was told to login and manage my subscription (which I never signed up for) but couldn't because I didn't even have an account. Whats worse, I was told I could not get a refund and I would have to go to the post office despite that we are on shelter in place due to COVID and mail back the 2nd package of soap I got worth $23 (that I never ordered) in order to get a refund for the $84 subscription. This is ludacris for so many reasons. DO NOT SHOP HERE.”

Helpful Report

Posted 3 years ago

“HUGE SCAM!!!! They sign you up for a subscription you never asked for and will not refund your money without you shipping the products back. The products were also horrible and the deodorant does not work at all and has a weird texture. I wish I read these reviews before I purchased them. DO NOT PURCHASE THEIR PRODUCTS!”

Helpful Report

Posted 3 years ago

“BIG SCAM!! After purchasing a pella phone case I thought i was getting a $1.00 lip balm sample. Deceitfully i was enrolled into a subscription. they sent me 3 more lip balms charged me $20.40!!! Best of all the package stated $3.00 value”

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Posted 3 years ago

“I wouldn’t even give it a star but I had too. I got my package not even in a box it was a beat up envelope. The lip balm was melted and it just had a sticker on it with the name of the company not what they show. And the same with the deodorants... not worth buying again.”

Helpful Report

Posted 3 years ago

“I wish I had read these reviews before accepting the “free sample” after buying a Pela case. I was automatically signed up for a $60 subscription without creating an account. The sample took forever to get to me, but my “subscription” arrived within two days of my card being charged, which made it impossible to tell them not to ship it. This feels so shady that I will never recommend this company, and unfortunately (because I do love my case) will no longer be recommending Pela either.”

Helpful Report

Posted 3 years ago

“I was very disappointed with all the products. The main reason was the packaging. They look very different from the photos, they seal their products with a very cheap label that when you remove it, it obviously leaves the glue and paper behind and makes them look very ugly. And now every time I grab my deodorant it leaves very sticky glue on my hands which is very annoying. The scent of the products isn´t very nice either but I know that´s a personal taste issue. They don´t make it quite obvious that the prices are in USD dollars being that the brand is canadian. And ALSO a very important thing to mention is that I never subscribed for a monthly package and yet they automatically subscribed me to one and when i contacted them the only thing I received were automatic emails and copy pasted information. I never got to write to a real person. I´m attaching photos so you can see yourself.”

Helpful Report

Posted 3 years ago

Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews