NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,092 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I”

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Posted 1 year ago

“the employees were not very helpful.”

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Posted 1 year ago

We are very sorry to hear that you did not have a great experience with us. Please contact our customer service line to 212-594-3600 and we will do all we can to make it right!

Posted 1 year ago

“Greetings The dress arrived so late, I didn't get to wear it for my event and it didn't fit me anyway. so i would like to return it and get my refund please”

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Posted 2 years ago

We are so sorry to hear that your order did not meet your expectations. Your order did arrive within 10- 12 business days as stated on our website. We are glad to see our customer service team was able to provide you with a solution!

Posted 1 year ago

“ill leave comments when i recieve my order”

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Posted 2 years ago

“Very”

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Posted 2 years ago

“Average”

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Posted 2 years ago

“The dress was designed for someone with unhuman dimensions. The rib cage area was designed for a child and the chest area was designed for Dolly Parton. If I went any bigger in size to accomodate for my rib cage i would be swimming in the dress. I even ordered two different sizes hoping one would fit best. Was so excited that I thought I found the dress and now I am so extremely disappointed.”

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Posted 2 years ago

Melissa, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“I”

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Posted 2 years ago

“Bro”

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Posted 2 years ago

“It doesn't look the way it was l the picture”

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Posted 2 years ago

We are so sorry to hear that you were unsatisfied with your purchase. Please contact our customer service department so that we can find a solution for you!

Posted 2 years ago

“I want for Other sides more big”

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Posted 2 years ago

“Dress is pleaded and it's so wrinkled, it's an issue that cannot be fixed by steaming it or ironing jt”

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Posted 2 years ago

Hi Silvia, We're so sorry to hear the dress did not meet your expectations. We are pleased to see our customer service team was able to offer you a solution. Please let us know if there is anything else we can do to better assist you!

Posted 2 years ago

“????? ???? ?????? ??? ????? 5 ?????”

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Posted 2 years ago

“Too small”

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Posted 2 years ago

We are sorry to hear your order did not meet the expectations you were hoping for. Please contact our customer service department and we would be happy to come up with a solution for you!

Posted 2 years ago

“Very nice”

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Posted 2 years ago

“I ordered a dress for a wedding and your company informed me about a week until the events that the dress is on back order. A major inconvenience. However, I sales representative did try to help me to replace it . Thank you.”

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Posted 2 years ago

We are so sorry to hear your dress is on back order. Unfortunately, stock does change based on inventory availability with the designer. It looks like our team informed you within 24 hours of the back order. We are glad to hear our customer service representative was able to place an order for another style for you. We apologize for any inconvenience we have caused you.

Posted 2 years ago

“the service is good but the color shown in the picture doesnt match the options cholsen, the colored shown was not instkck and webskte didnt mentuon and they sent me the ivory color this made ms not satidfied”

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Posted 2 years ago

We are so sorry for any confusion with your order. We try our best to provide images for all of the colors available for each style. Unfortunately, we were only provided the Periwinkle colored image for the style you chose. We do see that you ordered Ivory and received the color you have ordered. We are glad to see our customer service team was able to assist you with a solution.

Posted 2 years ago

“2”

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Posted 2 years ago

“None i dont have the product yet?”

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Posted 2 years ago

“Good”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,092 reviews