NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,546 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how NewYorkDress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ya very good”

Helpful Report

Posted 1 year ago

“..................................”

Helpful Report

Posted 1 year ago

“The purchase was easy. The dress has not been delivered yet”

Helpful Report

Posted 1 year ago

“Jkko”

Helpful Report

Posted 1 year ago

“.”

Helpful Report

Posted 1 year ago

“The customer service not good”

Helpful Report

Posted 1 year ago

We are so sorry to hear you did not have a good experience with us. It looks like you were able to speak to customer service and they provided a solution. If you need any further assistance please do not hesitate to contact us.

Posted 1 year ago

“Did not receive yet”

Helpful Report

Posted 1 year ago

“Did not look like the picture”

Helpful Report

Posted 1 year ago

“Return Policy is terrible.”

Helpful Report

Posted 1 year ago

“Too much problems to pay”

Helpful Report

Posted 1 year ago

“My dress is 10 days late”

Helpful Report

Posted 1 year ago

“I THINK YOUR RETURN POLICY IS NOT FAIR AT ALL BUT I LOVE THE DRESS SO IM GOING TO TAKE A CHANCE ON MY $964.07”

Helpful Report

Posted 1 year ago

“Wrong size dress. I order size 4? I received size 6. Very disappointed. I like the dress. I am unable to wear it.”

Helpful Report

Posted 1 year ago

We are so sorry to hear this! We truly apologize for the inconvenience this has caused you. We are glad to see you were able to connect with our customer service team and they were able to assist you with the return of this item.

Posted 1 year ago

“The dress selection is amazing however the return/exchange policy is bad. Cancelled my order for this reason and had to order elsewhere.”

Helpful Report

Posted 1 year ago

Hi Janice, Thank you for your feedback! We would be happy to work with you as we value each and every customer. If you are not happy with your purchase we would do all we can to make it right. Please contact us for any future orders and we would be happy to assist.

Posted 1 year ago

“No”

Helpful Report

Posted 1 year ago

“Good”

Helpful Report

Posted 1 year ago

“Dress cut small Also why is everything final sale You cannot even exchange for a different size”

Helpful Report

Posted 1 year ago

Annea, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 1 year ago

“Dress not true to size. Color is not as described. Sequins or rhinestones look cheap and gaudy. Very disappointed especially for the price that was paid for the dress.”

Helpful Report

Posted 1 year ago

Reginia, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 1 year ago

“Good”

Helpful Report

Posted 1 year ago

“I do have question: Why you toke money from my gift card from you guys?”

Helpful Report

Posted 1 year ago

NewYorkDress is rated 4.3 based on 20,546 reviews