NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,298 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchase was easy. The dress has not been delivered yet”

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Posted 1 year ago

“Jkko”

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Posted 1 year ago

“.”

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Posted 1 year ago

“The customer service not good”

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Posted 1 year ago

We are so sorry to hear you did not have a good experience with us. It looks like you were able to speak to customer service and they provided a solution. If you need any further assistance please do not hesitate to contact us.

Posted 1 year ago

“Did not receive yet”

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Posted 1 year ago

“Did not look like the picture”

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Posted 1 year ago

“Return Policy is terrible.”

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Posted 1 year ago

“Too much problems to pay”

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Posted 1 year ago

“My dress is 10 days late”

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Posted 2 years ago

“I THINK YOUR RETURN POLICY IS NOT FAIR AT ALL BUT I LOVE THE DRESS SO IM GOING TO TAKE A CHANCE ON MY $964.07”

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Posted 2 years ago

“Wrong size dress. I order size 4? I received size 6. Very disappointed. I like the dress. I am unable to wear it.”

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Posted 2 years ago

We are so sorry to hear this! We truly apologize for the inconvenience this has caused you. We are glad to see you were able to connect with our customer service team and they were able to assist you with the return of this item.

Posted 2 years ago

“The dress selection is amazing however the return/exchange policy is bad. Cancelled my order for this reason and had to order elsewhere.”

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Posted 2 years ago

Hi Janice, Thank you for your feedback! We would be happy to work with you as we value each and every customer. If you are not happy with your purchase we would do all we can to make it right. Please contact us for any future orders and we would be happy to assist.

Posted 2 years ago

“No”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Dress cut small Also why is everything final sale You cannot even exchange for a different size”

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Posted 2 years ago

Annea, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“Dress not true to size. Color is not as described. Sequins or rhinestones look cheap and gaudy. Very disappointed especially for the price that was paid for the dress.”

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Posted 2 years ago

Reginia, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 2 years ago

“Good”

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Posted 2 years ago

“I do have question: Why you toke money from my gift card from you guys?”

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Posted 2 years ago

“The dress is beautiful but it arrived torn and overly battered from the back, it is full of makeup from the neckline. I expected better quality for the price and because they do not accept returns.”

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Posted 2 years ago

We are so very sorry about this and we will look into how this could have happened. We also see here our customer service team was able to assist you with providing a solution. For any further assistance please contact us.

Posted 2 years ago

“Uncooperative customer support”

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Posted 2 years ago

We are so sorry to hear you were unsatisfied with our service. We strive to provide the best service to our customer within our control. We will further look into what happened and make sure to rectify this issue for the future.

Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,298 reviews