NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,579 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress not true to size. Color is not as described. Sequins or rhinestones look cheap and gaudy. Very disappointed especially for the price that was paid for the dress.”

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Posted 1 year ago

Reginia, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 1 year ago

“Good”

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Posted 1 year ago

“I do have question: Why you toke money from my gift card from you guys?”

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Posted 1 year ago

“The dress is beautiful but it arrived torn and overly battered from the back, it is full of makeup from the neckline. I expected better quality for the price and because they do not accept returns.”

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Posted 1 year ago

We are so very sorry about this and we will look into how this could have happened. We also see here our customer service team was able to assist you with providing a solution. For any further assistance please contact us.

Posted 1 year ago

“Uncooperative customer support”

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Posted 1 year ago

We are so sorry to hear you were unsatisfied with our service. We strive to provide the best service to our customer within our control. We will further look into what happened and make sure to rectify this issue for the future.

Posted 1 year ago

“Not happy sequins are falling off”

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Posted 1 year ago

We are so sorry to hear about this. We are glad to see our customer service team was able to provide you with a solution.

Posted 1 year ago

“IMG_3133.jpg”

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Posted 1 year ago

“My dress hasn’t arrived yet, cannot give a review”

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Posted 1 year ago

“Shipping cost”

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Posted 1 year ago

“Fggh”

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Posted 1 year ago

“I”

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Posted 1 year ago

“the employees were not very helpful.”

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Posted 1 year ago

We are very sorry to hear that you did not have a great experience with us. Please contact our customer service line to 212-594-3600 and we will do all we can to make it right!

Posted 1 year ago

“Greetings The dress arrived so late, I didn't get to wear it for my event and it didn't fit me anyway. so i would like to return it and get my refund please”

Helpful Report

Posted 1 year ago

We are so sorry to hear that your order did not meet your expectations. Your order did arrive within 10- 12 business days as stated on our website. We are glad to see our customer service team was able to provide you with a solution!

Posted 1 year ago

“ill leave comments when i recieve my order”

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Posted 1 year ago

“Very”

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Posted 1 year ago

“Average”

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Posted 1 year ago

“The dress was designed for someone with unhuman dimensions. The rib cage area was designed for a child and the chest area was designed for Dolly Parton. If I went any bigger in size to accomodate for my rib cage i would be swimming in the dress. I even ordered two different sizes hoping one would fit best. Was so excited that I thought I found the dress and now I am so extremely disappointed.”

Helpful Report

Posted 1 year ago

Melissa, we’re sorry to hear you weren’t happy with your NewYorkDress experience. Please reach out to our customer service team at 212-594-3600 or info@newyorkdress.com and we’ll see what we can do to help!

Posted 1 year ago

“I”

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Posted 1 year ago

“Bro”

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Posted 1 year ago

“It doesn't look the way it was l the picture”

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Posted 1 year ago

We are so sorry to hear that you were unsatisfied with your purchase. Please contact our customer service department so that we can find a solution for you!

Posted 1 year ago

NewYorkDress is rated 4.3 based on 20,579 reviews