NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,298 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dress for a wedding and your company informed me about a week until the events that the dress is on back order. A major inconvenience. However, I sales representative did try to help me to replace it . Thank you.”

Helpful Report

Posted 2 years ago

We are so sorry to hear your dress is on back order. Unfortunately, stock does change based on inventory availability with the designer. It looks like our team informed you within 24 hours of the back order. We are glad to hear our customer service representative was able to place an order for another style for you. We apologize for any inconvenience we have caused you.

Posted 2 years ago

“the service is good but the color shown in the picture doesnt match the options cholsen, the colored shown was not instkck and webskte didnt mentuon and they sent me the ivory color this made ms not satidfied”

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Posted 2 years ago

We are so sorry for any confusion with your order. We try our best to provide images for all of the colors available for each style. Unfortunately, we were only provided the Periwinkle colored image for the style you chose. We do see that you ordered Ivory and received the color you have ordered. We are glad to see our customer service team was able to assist you with a solution.

Posted 2 years ago

“2”

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Posted 2 years ago

“None i dont have the product yet?”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Your website does not work properly. When accessed on the phone there was only one specific size and color available. When using a desktop, there were multiple colors and multiple sizes. When I would add Yellow Size 6 to cart, a blue size 0 was added to the cart. I attempted multiple times and the same thing would happen. When checking out the box to accept privacy terms would not appear. I had to refresh multiple times for the square to appear so that I could click to check it off.”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback about our website. We do have one clearance item for the style you ordered in size 2 in Yellow and we also have it at full price with multiple colors and styles. This may have been where the confusion has come in. We have forwarded this to our website developers to take a look at this right away! Please contact us for any further assistance to place an order and we would be happy to help!

Posted 2 years ago

“I neeed to cancel this did not know it will take that long to get here”

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Posted 2 years ago

Hello, All orders ship within 5-7 business days. Most times we are able to get our orders out sooner than expected, and in your case the order was already processed and you will be receiving a tracking number shortly!

Posted 2 years ago

“Good”

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Posted 2 years ago

“The dress is not as expected. The glitters falls off and make a mess everywhere. The material doesn't't look like it's of good quality.”

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Posted 2 years ago

Hello, We are sorry to hear that you are unsatisfied with your purchase. Please contact our customer service team so that we can come up with a solution for you.

Posted 2 years ago

“The two dresses I bought were not of good quality and yet very expensive. The fact that all sales are final is a terrible policy. We got stuck with a $300 dress.”

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Posted 2 years ago

We are sorry to hear that you were unsatisfied with your purchase. Upon looking at your order history, I do see customer service accepted an exchange for you in March. Please let us know if there is anything else we can help you with.

Posted 2 years ago

“It did not fit well and there were loose threads all over the dress. I did not realize that everything was final sale when I bought it or else I would have returned it immediately.”

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Posted 2 years ago

Hi Abigail, We are so sorry to hear about this. We always recommend to contact customer service once you receive a dress with any issues and we would be happy to help. Please contact us in the future so that we can provide a resolution for you.

Posted 2 years ago

“??”

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Posted 2 years ago

“Unfortunately the dresses didn’t fit.”

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Posted 2 years ago

“1st time let me see”

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Posted 2 years ago

“The fabric is too heavy”

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Posted 2 years ago

“So much Sequence is falling off, Please contact me!”

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Posted 2 years ago

“Mmm”

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Posted 2 years ago

“Nnnnnn”

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Posted 2 years ago

“So much Sequence is falling off, and I've only tried on twice.. what to do??? The Wedding isn't till July, I'm very worried”

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Posted 2 years ago

“Shipped to the wrong address. . I paid for 2 day shipping and didn’t get it because they shipped to 140 versus 1408I have to pay 15% restocking fee that was never mentioned They also didn’t don’t have a bigger size to even offer”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,298 reviews