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NewYorkDress Reviews

4.3 Rating 21,265 Reviews
83 %
of reviewers recommend NewYorkDress
4.3
Based on 21,265 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 25th May 2023
Lauren Brooks
NewYorkDress 5 star review on 24th May 2023
Lisa Whitw
NewYorkDress 5 star review on 23rd May 2023
Anonymous
NewYorkDress 5 star review on 23rd May 2023
Anonymous
458
Anonymous
Anonymous  // 01/01/2019
I hope I it
Helpful Report
Posted 2 years ago
The dress didn’t arrive by the estimated date . Now it will arrive after the event !!!
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Posted 2 years ago
Th
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Posted 2 years ago
I thought the dress has high quality with that much cost!!!! BUT the details on it are not what I expected, bunch of swings are out , the skirt hast lines which I don’t know if it is gonna be fixed or not! By the way it’s not returnable! So what should I do?
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Posted 2 years ago
Dress has a rip in it.
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Posted 2 years ago
Horrible quality
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Posted 2 years ago
The dresses are by luck. I have bought 6 dresses and only 1 came out beautiful. Others are not as depicted in pics.
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Posted 2 years ago
.
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Posted 2 years ago
I never ordered this dress
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Posted 2 years ago
Never received communication back on exchanging purchase for a larger size. Had to purchases a new dress from a different company. Now I have a dress I cannot wear or return. Unhappy
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Posted 2 years ago
Not satisfied
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Posted 2 years ago
Did not receive my order and had to go through the waiting process of disputing it. I was looking forward to having my dress but was disappointed.
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Posted 2 years ago
I have a bad experience with customer service. I bought a dress which was a bit tight and I wanted to exchange it so I send it back first confirming that they have my size. When they received the dress my size wasn’t available anymore. So I called and ask not to sell my dress that I sent because if I don’t find any other dress that I like I’d like to have my initial dress back. The very next day when I send them an email of returning my dress back to me , it was already sold to someone else. I called again and complaint so another girl was talking to me and apologize asking me to choose another dress as they can’t do anything about it now or get a refund. I chose another dress fee days ago and I still didn’t hear back from them. So customer service is terrible and I wouldn’t purchase from them anymore.
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Posted 2 years ago
.
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Posted 2 years ago
The dress came two size smaller, and I can’t return nor exchange.
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Posted 2 years ago
I have dealt with this company for at least 10 years. My dress was one size too small. And I wanted to “exchange”! In the past refunds and returns and exchanges were easy. I was at a dismay when I realized there were no exchanges or refunds. All I wanted to do was exchange it for a larger size. So disappointed in this company and it’s changing his policies. After so many years ….the dress is fabulous but I can not where it!!
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Posted 2 years ago
Unfortunately, I did not read the no returns policy prior to my purchase. The dress did not fit. I spent a lot of money on it and now I have no use for it. I will never purchase from this website again.
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Posted 2 years ago
No comment
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Posted 2 years ago
This was the first time purchasing a dress here. My experience was not great. I was sent a dress that was not the size I purchased, I was told I could not return it. I would not recommend this place to friends
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Posted 2 years ago
i ordered a dress and got one 4x my size and a completely different dress. i was refunded but they had sold my dress to a different person, so i basically wasted my time hoping for a beautiful dress i would never get to wear for my grad.
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Posted 2 years ago
NewYorkDress is rated 4.3 based on 21,265 reviews