NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,270 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,270 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi NewYorkDress, where is my order? It's saying delivered but no package. Please help!”

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Posted 3 years ago

“Overnight order please”

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Posted 3 years ago

“Please over night the shipment. Thank you”

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Posted 3 years ago

“i had no idea i could not return my dress without redeem insurance. now i am stuck with a 500.00 dress that does not fit well.”

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Posted 3 years ago

“Very upset with my purchase - more upset that I am unable to reach anyone - I’ve sent two emails and reached out by phone with no results. My dress is missing a sequence on the front strap and would like to return but can not reach anyone to help me!!”

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Posted 3 years ago

Hi Elaine, We are so sorry your dress may be damaged. Our customer service department is closed on Saturdays and Sundays but it looks like you were able to speak with one of our representatives today. We will do all we can to make this right! Let us know of any further questions you may have.

Posted 3 years ago

“B hi j”

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Posted 3 years ago

“Was caught off guard completely that the dress I purchased was final sale. Disappointed. I don't mind that policy, just make it apparent to the customer when making a purchase.”

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Posted 3 years ago

“I needed to exchange for a smaller size and they never let me, so now an expensive dress will go to trash”

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Posted 3 years ago

“No”

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Posted 3 years ago

“I wanted to return it and I couldn’t I hhad to buy something else and spend more money”

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Posted 3 years ago

“If I could give a -10 I would. I’ve tried 3 of the same dresses in 3 different sizes and all 3 are the same. There is a major design flaw that cost me $130 to send them back even with the Seel assurance I purchased. Extremely disappointed.”

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Posted 3 years ago

“The material is bad”

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Posted 3 years ago

“I bought a 500$ dress that didn’t fit so I knew I had not bought the return insurance but I thought I could get a store credit , but nope!! Nothing Out $500”

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Posted 3 years ago

“A”

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Posted 3 years ago

“The order was submitted last Friday and still no update!”

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Posted 3 years ago

Hi Esther, It looks like you spoke with our customer service team already. If there is anything more we can do to help, please let us know. We want to make sure you are happy with your order!

Posted 3 years ago

“BUYER BEWARE before ordering online from this company. NO refunds for returned items. Any returns must be for store credit or exchange and ALL involve a $15% restocking fee. This store sells very expensive merchandise. it will cost you to buy from them unless you are SURE that your item looks good and fits. Go to a real store.”

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Posted 3 years ago

Hi there, We are so sorry you were not satisfied with your shopping experience with us! We do our best to ensure all customers are aware of our policy before placing their orders. We appreciate your feedback and will consider it in the future. If there is anything else we can assist you with, please reach out to our customer service team and we would be happy to help!

Posted 3 years ago

“No order update for 4 days”

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Posted 3 years ago

Hi Esther, We will notify you once your dress ships out! This can take up to 5 business days. If you would like more information, please contact our customer service team directly.

Posted 3 years ago

“Too much money for what you get. I want to return it but can’t, no returns”

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Posted 3 years ago

Hi Erica, We are so sorry you were not happy with your purchase. Please contact our customer service team to see if there is anything we can do.

Posted 3 years ago

“I received the dress in navy not gold”

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Posted 3 years ago

Hi Salma, Please contact our customer service team right away so that we can resolve this for you! 212-594-3600 or info@newyorkdress.com

Posted 3 years ago

“The dress I received was not good quality for the price I paid.”

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Posted 3 years ago

Hi Abigail, We are sorry you were not happy with your purchase. Please contact our customer service team. We'd love to assist you in resolving this.

Posted 3 years ago

NewYorkDress is rated 4.3 based on 21,270 reviews