NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 20,581 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 20,581 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress runs small and I wasn’t aware that we couldn’t return it until after it arrived. That policy should be more clear on the website. Why are you asking me about how the return policy is in this survey? There isn’t a return policy.”

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Posted 2 years ago

“Yes I received it the dress but I would like to return the dress isn’t what I for Ted snd the sequence are dropping all over the floor. Please send me a return label.”

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Posted 2 years ago

“Fffff”

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Posted 2 years ago

“no discount code no fat replay”

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Posted 2 years ago

“Needs to change dress, too small”

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Posted 2 years ago

“There is something wrong with the zipper. It doesn't lay flat, its curvy and ruins the look of the back of the dress. Its absolutely gorgeous otherwise. The corset is really flattering to the tummy and the color of the fabric is vibrant. The heft of the fabric is nice, not cheap at all.”

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Posted 2 years ago

“The package was ripped with a huge whole in it when it arrived and the hanger broken. I tried to not leave a review and just contact you but the app wouldn’t let me.”

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Posted 2 years ago

“good”

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Posted 2 years ago

“Please change the policy of no exchanges or return, my dress wasn’t fit and I can’t return it. This will make it more difficult to order again from your website!”

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Posted 2 years ago

“I will wait to receive my dress, but return policy is not good at all”

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Posted 2 years ago

“Ok”

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Posted 2 years ago

“Love the dress, but I probably won’t be purchasing from NewYorkDress again. Having a return/exchange policy is important. Especially when dresses are expensive and even with the size chart it might not fit.”

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Posted 2 years ago

“no good”

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Posted 2 years ago

“.”

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Posted 2 years ago

“The dress was not true to size.”

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Posted 2 years ago

“Return policy is horrible”

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Posted 2 years ago

“waiting for my order”

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Posted 2 years ago

“Very difficult maneuvering through the purchasing process”

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Posted 2 years ago

“On Oct 5, I ordered a dress from NewYorkDress. One week later (Oct 11), got an email from NewYorkDress saying the shipment was on the way. It also contained a DHL tracking number. 3 days later (Oct 14), the tracking status hadn't changed. So I contacted DHL and was told the seller hadn't shipped the item yet. I also emailed NewYorkDress and didn't get a response. 5 days later (Oct 19), I asked chat support about the dress. They said it was "only available as pre-order for an estimated ship date of mid-November." When I ordered the dress on Oct 5, it said on their website that the dress was available. And the order confirmation email stated that it was "estimated to ship out within 5-7 business days." So I was expecting to receive the item by the third week of October. So I canceled my order with NewYorkDress. The cancellation and refund were quick. I then ordered the dress from a store in CA, which delivered the item within 4 business days (to Europe).”

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Posted 2 years ago

“,”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 20,581 reviews