NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,116 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 25th May 2023

Lauren Brooks

NewYorkDress 5 star review on 24th May 2023

Lisa Whitw

NewYorkDress 5 star review on 23rd May 2023

Anonymous

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the dress, but I probably won’t be purchasing from NewYorkDress again. Having a return/exchange policy is important. Especially when dresses are expensive and even with the size chart it might not fit.”

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Posted 2 years ago

“no good”

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Posted 2 years ago

“.”

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Posted 2 years ago

“The dress was not true to size.”

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Posted 2 years ago

“Return policy is horrible”

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Posted 2 years ago

“waiting for my order”

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Posted 2 years ago

“Very difficult maneuvering through the purchasing process”

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Posted 2 years ago

“On Oct 5, I ordered a dress from NewYorkDress. One week later (Oct 11), got an email from NewYorkDress saying the shipment was on the way. It also contained a DHL tracking number. 3 days later (Oct 14), the tracking status hadn't changed. So I contacted DHL and was told the seller hadn't shipped the item yet. I also emailed NewYorkDress and didn't get a response. 5 days later (Oct 19), I asked chat support about the dress. They said it was "only available as pre-order for an estimated ship date of mid-November." When I ordered the dress on Oct 5, it said on their website that the dress was available. And the order confirmation email stated that it was "estimated to ship out within 5-7 business days." So I was expecting to receive the item by the third week of October. So I canceled my order with NewYorkDress. The cancellation and refund were quick. I then ordered the dress from a store in CA, which delivered the item within 4 business days (to Europe).”

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Posted 2 years ago

“,”

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Posted 2 years ago

“Although the product was perfectly delivered, the delay that occurs during shipping it to Saudi Arabia is not justifiable. I knew the NYDress will say it's the Fedex responsibility but this is totally unacceptable. We pay extra money to secure 3-5 days delivery. It is, indeed, your absolute responsibility to deal with couriers that both of you should respect the client. The delivery took almost 17-18 days. We've been ordering from many online clothing providers with zero problems. The other shocking news was that we've paid ~$130 to Fedex upon delivery. I don't know if this cost was included during the NYDress checkout process. Your products are brilliants but as a satisfaction to the overall process, no, my apologies but I'm not totally satisfied. I hope this message will be taken into consideration. Thank you”

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Posted 2 years ago

“Jhfgu”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Good”

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Posted 2 years ago

“Use to be good when we exchange or return dresses. Horrible now that we cannot. This limits the amount of dresses we buy. We are stock with dresses that do mit fit and needs to be returned.”

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Posted 2 years ago

“Hhgg”

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Posted 2 years ago

“Ffhjjgf”

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Posted 2 years ago

“I’m upset that you would put the shipping price and than the taxes”

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Posted 2 years ago

“Although the dress was beautiful, I had to return it due to poor stitching. I was grateful that NYD authorized a full refund and sent me a prepaid shipping tag to return my pour quality dress. I wish NYD would allow a 3 or 5 day return for an exchange or full credit to be used at a later date. NYD has a wonderful, large selection of dresses but I'm gun shy to purchase from NYD due to their strict no refund/all sales are final. I would definitely purchase from them more often if this policy was changed.”

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Posted 2 years ago

“NA”

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Posted 2 years ago

“Dress is nice and well stitched. Very pretty color it’s just about 6-7 inches too small on the back to zip up. I normally where a 6 so I ordered up to an 8. I’m so upset no returns or exchanges….”

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Posted 2 years ago

NewYorkDress is rated 4.3 based on 21,116 reviews