Newcastle Airport Reviews

Name: Newcastle Airport
Address: Newcastle International Airport, Newcastle Upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 26,217 Reviews

92 %

of reviewers recommend Newcastle Airport

Company Reviews

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4.6

Based on 26,217 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Newcastle Airport 5 star review on 5th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Prices increasing, shuttle bus removed, no special rates for using the site numerous times in a year. Fixed price return Taxi prices from South Shields now slightly less so will be using them in future especially when taking into account the added fuel price to drive there in my own car.”

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(Short Stay 2) - Posted 4 years ago

“Easy and convenient”

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(Premium Meet And Greet) - Posted 4 years ago

“Easy to use. Drop car off, minutes walk to the terminal entrance, collect car on return. Everything taken car of. Great service.”

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(Premium Meet And Greet) - Posted 4 years ago

“NCL Airport parking frequently seem to close about 50% of the long term parking car park (pending maintenance checks it seems), which forces customers into the furthest away elements of the car park and demands a bus ride (which is too infrequent). The perception is that they do this to force your hand and pay for medium-term parking which is adjacent to the areas closed. Whilst i understand the need for maintenance checks, it seems wholly unreasonable to close off the volume of parking spaces in question. A more staggered and equitable closure would be far better. Worth noting, this never happens in the medium-term car park which was re-surfaced at the same time as the area closed in long term parking. Simply doesn't make sense.”

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(Long Stay) - Posted 4 years ago

“Very easy to book and extremely convenient for the airport. Have used the service several times and works for us.”

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(Premium Fast Track) - Posted 4 years ago

“Excellent facilities”

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(Premium Meet And Greet) - Posted 4 years ago

“The car park was convenient for the airport terminal and very reasonably priced. They were also very accommodating when I needed to extend my stay by a further 7 days”

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(Short Stay 2) - Posted 4 years ago

“Staff are very helpful. Car is always ready and waiting on our return.”

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(Premium Meet And Greet) - Posted 4 years ago

“Easy to book online. No hassle changes or cancellations. Just a short walk to the terminal.”

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(Short Stay 2) - Posted 4 years ago

“I always seem to have problems with the technical side of parking at the airport eg barrier won't open as it hasn't recognised number plate or flight changes and have to amend car parking etc however the staff at the car parking office have always been so very helpful and pleasant, nothing is too much trouble - they are great ! What I don't like is when you ring the airport is, automated voice refers you to the website or to email someone however the reason most people ring is because they have a problem that can't be solved online via the website or waiting for a response via email it's usually urgent/complicated. So a manned customer service would be nice and also not being charged for the phone call would be even better!”

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(Long Stay) - Posted 4 years ago

“Excellent service Used the meet & greet Couldn’t fault it. Using again next week Many Thanks”

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(Premium Meet And Greet) - Posted 4 years ago

“Nice to no you have a safe place to park your car when you go on holiday”

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(Long Stay) - Posted 4 years ago

“No coach going or coming back so a long walk in the dark and cold to the terminal. We would not have booked had we been made aware. Reported this back as feedback and so far on response.”

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(Long Stay) - Posted 4 years ago

“One star dropped due to poor directions to the Premium Fast Track parking area, we ended up at the Premium Meet & Greet area and had to get help from the operator to release us from there. On the return leg of our holiday the machine asked that I pay for 14 nights parking - A quick conversation with the operator and we were released and on our way. Suggest checking on line maps and airport instructions more than we did.”

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(Premium Fast Track) - Posted 4 years ago

“Outward to Lanzarote OK. Return to Newcastle a shambles. On our return journey we were totally let down by Airport management, baggage handlers and Jet2 ground crew. On 20th of March, due to strong tailwinds we arrived back 60 mins early. We had to wait 50 mins for our baggage to be offloaded whilst we stoid around in the baggage hall. During that time the three Jet2 female ground crew just around smiling inanely. Not once until challenged did they offer any information as to what was happening. We couldn't find any person in charge. In the end after more or less forcing one of the Jet2 staff to make a phone call we were told the baggage handlers were busy unloading another aircraft. Even after this nobody from the airport of airline was proactive in keeping us informed. You have no excuses. Please don't blame Covid and short staffing levels. You are a small airport with very few incoming flights, especially in the evening. Somebody should have taken ownership of the situation. Jet2 need to look at staff training policess and processes. I bet you as an airport didn't know anything about the incident otherwise you would have sent out apologies? Oops, silly me.”

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(Premium Meet And Greet) - Posted 4 years ago

“Very good service apart from price as it’s very expensive”

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(Short Stay 1) - Posted 4 years ago

“Much easier than Manchester airport where I have previously flown from.”

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(Premium Meet And Greet) - Posted 4 years ago

“Great parking been coming a couple of years now”

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(Short Stay 2) - Posted 4 years ago

“Everything easy and straightforward. Short stay 1 is perfect if you don’t want to travel far to the terminal. It is a short 2-3 minute walk”

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(Short Stay 1) - Posted 4 years ago

“Straightforward to navigate. Helpful staff.”

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(Long Stay) - Posted 4 years ago

Newcastle Airport is rated 4.6 based on 26,217 reviews